Bloomingdale’s

I usually go to Bloomingdales for dresses. I always find a classic, flattering look thanks to Beth Schierow. Beth oversees the dress department and has an incredible eye.

The most UNPLEASANT Bloomingdale’s ever.
Danny and the asian lady at the CHANEL counter should get an attitude check.
This is the reason Bloomingdales is losing business on me. I rather drive to Fashion Island or South Coast or any other CHANEL counter than to see and talk to Danny or the asian lady at CHANEL.
Once again, i hope the GM is reading this.
the WORST service anyone can encounter. Please fix.

Ever since it opened 5 – 6 years ago, the service was off. Now it’s just a bunch of unruly employees running around.
I blame this on the managers of each department. The shoe department is so unprofessional on all levels. The makeup counter associates are unfriendly, unhelpful, and disgruntled. 2^nd floor is full of gossiping employees who sends customers to other registers because they are lazy.
I have a feeling that this express location will be shut down soon. There are barely any customers shopping anyway.

Consider this 1 star rating a negative! Worst customer service experience ever!
I purchased a pair of Tom ford sunglasses just a couple weeks ago. I have taken excellent care of them and always use the case. One day as I was standing talking to someone, the lens just fell right out of the frame.
Not feeling I should have to try to fix a pair of $ 500 glasses myself, I took them back to Bloomingdales, the exact store I purchased them from to ask for a replacement. I had the receipt and the return tag.
I waited for 20 mins someone came over to assist me. Without even looking at the glasses the sales assistant told me she wouldn’t help me because she wouldn’t be able to resell them. I said of course you can’t resell them, they are defective and she then told me she that Bloomingdales does not accept returns on defective products. She said she would have had to «follow me» around since they left the store to ensure I didn’t abuse the glasses. I told her to please feel free to inspect them for any damage or «abuse». To which she said she had given me the best customer service she could and she would not help me.
I was absolutely floored and furious! I have had no trouble with Neiman Marcus, Nordstroms, or Macy’s standing behind their sales. I cannot believe that a department store giant like Bloomingdales would sell a premium designer brand without any sort of guarantee or warranty on their goods. Their policy states 365 days to return anything you don’t love, but if they sell you a defective piece of sh*t (that may have been returned by someone else) they won’t help you out.
I’ll be choosing to spend my money with a department store that stands behind their sales from now on. I suggest you do to unless you like to throw money away!

Love this store when I have the money to shop here.
On a hot day, fourty carrots on the second floor is delicious for their frozen yogurt and cold drinks.
Staff is great & friendly.
Love to come here for the Kiehls as well as lingerie department.
Free wifi available here and there’s plenty of open seating if you want to come get some work done.

Walked into the fragrance dept today and Helen helped us. RUDE RUDE RUDE!
We were looking at the new Tom Ford (Soleil Blanc). They were sold out and she said she could order one.
I asked if i could buy it on Bloomingdale’s website and she said «I DONT KNOW, I DONT USE THE WEBSITE».
the she had the audacity to tell me «THOSE TOM FORDS THAT YOU ARE LOOKING AT ARE TOO EXPENSIVE AND ARE NOT FOR YOU, THEY ARE $ 225 for 50 ml «LOL… what?
So i went on their website in front of her and purchased a 100ml for $ 300 and had it shipped for free.
Then she starts asking me if i could buy it from her instead of the website because «SHE DOESNT TRUST THE WEBSITE».
What i dont understand is why would bloomingdale’s want anyone like this lady working for them when: 1– she is rude and not knowledgable. 2– She doesnt trust their own website. 3– she has no idea what CUSTOMER SERVICE means!
Then a gentleman came back to switch his samples, and this lady (HELEN) tells him: you cam all the way back to switch couple of samples? WOW» !!! and then looks at me and says «CAN YOU BELIEVE THESE PEOPLE?»
Managers… start observing your employees and how they interact with their customers!
Very disappointed!!!

When you walk in you really feel the good vibes here. Sales associates are always pretty helpful & outgoing. Would probably change some interior design options but other than that it’s an awesome store.

The sales attendant at Ted Baker made me and my friend feel really uncomfortable. She did approach us but she wasn’t really interested. She was not
Wintered red in talking to the other sales associate. We felt like she was stereotyping us just because we were in layback clothes and not looking like fashionistas. I still purchased 2 Ted Baker dresses but I’m even debating whether I should return them just because she was so indifferent towards me/​us.
Saws associates need to remember that it doesn’t matter what the costumer is wearing or looks like; everyone is a potential sale and you should be trying to make our shopping an enjoyable experience not an uncomfortable one. Such a «high end» store should be striving to make costumers feel comfortable and sales associates should be approachable not cold. Take tips from your Fashion Valley store, they all are super friendly and nice.

I love this location because of there handbag department. There are 2 ladies that always help me and are always so delightful when doing it. Sadly I can’t remember there name but one did have a Nigerian accent.

Actually, 5 stars to the women at the Clinique counter. 5 stars for the whole cosmetic department.
It’s a nice store, but not all of us have a butt-​load of money falling out of our pantalones. With that said, it’s expensive. And, of course me average Hispanic middle aged looking like a po girl in yoga pants that day, I kept getting asked if I needed help that day, while I was walking around looking at jeans. It was obvious their security presence is allover, I get that. But give a little breathing room why don’t you?
Honestly, I loved the Clinique counter and that is pretty much where my shopping will be. Excellent customer service.

Bloomingdale’s carries some of the best brands and lines; it’s fancy here. I found it frustrating to find help to make an exchange of a b-​day gift I wanted to return, I came at night time; I was able to do the exchange, I had the return ticket. Maybe I looked a certain way or she thought I wasn’t going to buy anything… she wasn’t helpful and was annoyed she had to help me. It’s embarrassing for a good company to house terrible employee’s.

I find this Bloomingdale’s to be sub-​par but still shop here regularly. It’s so much smaller than other LA stores, and really pales in comparison to the Century City or Beverly Center locations. Since I live in Santa Monica, I would still rather have a small Bloomingdale’s nearby than nothing. It does bother me that this store doesn’t even have a home department though!

Tiny store, we felt lost inside such a small place it’s also very dark darker than the usual store.

I went Christmas shopping for my girlfriend and mom. I’ve heard a lot about Bloomingdales so I was set to start there. I first went to the Bloomingdales at the Beverly Center. Their selection was large and I was a bit overwhelmed. I went through two separate employees trying to ask for help; the first one seemed to have her head elsewhere so I said thanks and went to another employee. The second employee (I believe Pedro) didn’t seem to be taking me seriously and wasn’t very helpful. I decided to try out the SM Bloomingdales because it was pretty close by.
The vibe in the women’s section was great! I love the circling mannequins overhead! Not even 5 minutes into the store, I already had this wonderful employee smiling and asking how my day is and if there is anything she can do to help. Her name was Kaja (or maybe it was kaya) and she saved my christmas shopping!!! She showed me some clothing from Free People, Theory, and Aqua that my girlfriend will LOVE. She then took me to some other brand (forget the name) and helped me pick out a few things my mom would like. She explained how easy the return policy was and that I was able to get a couple different sizes and return the ones that would not fit. I felt like a king haha, it really made my shopping day a blast. She explained about some sale going on and I even ended up getting 20% off some of the items! I was so happy with the outcome, customer service, and vibe of the store that I will be coming back to do ALL of my gift shopping at the SM Bloomingdales.
If you are looking for a knowledgeable and uplifting employee, definitely ask for Kaya. I really can’t thank her enough and I will be bringing her something as a thank you during the Christmas month. I hope she doesn’t read this just yet, but if you do, you totally deserve it.

BOYCOTT Bloomies. Unless they donate MILLIONS to Date Rape Victims, awareness and groups helping victims.
«Spike Your Best Friend’s Eggnog When They’re Not Looking,» as a man looks creepily at a woman, who is looking away. Bloomingdale’s 2015 Holiday Catalog.
Telling men to slip something into a woman’s drink? Think that’s a cool idea for the holidays?
BOYCOTT Bloomies. If you don’t know what I’m talking about, Google it. I guarantee, someone YOU know has been date raped. STOP THE ABUSE NOW!

Better assortment in clothing due to bigger layout. HOWEVER, the cosmetics sales lady at the Estée Lauder counter is the rudest, least professional lady I’ve ever had to encounter!
I made a return today– of an unopened, still sealed, fragrance, with all the gift with purchase items untouched since I had received the fragrance as a surprise gift. The lady would not stop ranting about how she wished Bloomingdale’s would just get rid of returns. She asked angrily where I got it (uh… Bloomingdale’s), and then proceeded to bitch about how people buy in Century City but return in Santa Monica and how she was going to call over there and find out what was going on.
All I know is that I do not abuse return policies, and that I had adhered to Bloomingdale’s return policy, and yet was humiliated by someone who was supposed to do her job.
This would never happen at Neiman Marcus.

Love the Bloomies in Santa Monica ! Especially the cosmetic section ! There is this one lady that works in the Sisley section there that my partner raves about her name is Jenny ! She is so so knowledgeable she recently turned my partner on to this stuff called Supremya Baume by Sisley. Now let me tell you my partner is a skin doctor & really knows about skin products & when she tried this stuff she was amazed ! Thank you so much Jenny you are the best ! Girls I’m going to give you a tip run to Bloomies in Santa Monica go to the Sisley counter & talk to Jenny she really really knows her stuff ! !

I absolutely love this location bloomies! I had a problem with my order I placed over the phone, and they resolved it very promptly! They also honored the discounts I received over the phone for the item, which they absolutely did not have to do.
All the workers here are sweethearts and make sure you leave happy! I love love bloomies and the associates here, and will be back most definitely many times for all my shopping needs!

Shopping can be a nice and fun experience and if you really like a place that doesn’t have a lot of people try this location out. It is located in Santa Monica and I love the layout of this place.
It’s super organized and people are very friendly especially at each of the sections. I’m a girl I like to wonder a little bit to find clothes, shoes, bag and what would fit well on me. It is a pretty hard task to find things that fit.
But one of my favorite things to do is shoe shopping. Because at least that really doesn’t change in size! Everything else depending on the climate I could change in size. Lol girl problems for sure. But yea if you have some free time and want to go shopping this place is not bad.

One of my favorite Bloomingdale’s locations. I always come here whenever I need a Jo Malone fragrance fix or want to try out a new makeup look. The sales associates are friendly and accommodating. Christine over at the Sisley department in makeup was super friendly, and helped me find a foundation I loved (along with plenty of samples for me to try out — I know I’ll be back buying full-​sizes soon — ugh).
And oh the samples — I love how many samples the different departments give you when you buy some of their products. Some sections are stingier than others about samples, they tend to be more generous when you actually buy a product from them.

No amigos, pues que estábamos buscando con mi señora unas frazadas y sábanas para nuestra cama, y es que llegamos a este lugar. Después de esperar por un largo rato, una señorita se nos acercó, le explicamos que desafortunadamente no hablamos inglés y le tratamos de explicar que era lo que andábamos buscando, y que creen?, nos ha dejado solos!, luego de un rato encontramos a un joven muy amable que trabaja en el área de audio, él nos ayudó finalmente a encontrar lo que buscábamos, pero al momento de elegir y preguntar por las dimensiones llega la misma señorita y no nos da ninguna atención. Definitivamente tenemos que aprender inglés para poder comprar en este lugar.