Sears

If you’re looking to purchase a big-​ticketed item, like furniture, this is not the place. It’s online customer department is off-​shore and could care less about you. After spending an unnecessary amount of time trying to communicate my needs to someone in another country, I tried to phone the store in Santa Monica. No human would pick up the phone. It’s no wonder this store is experiencing difficult times. It certainly is not interested in my money. Don’t waste your time.

As someone previously noted Sears = Sh*&&Y service.
I am not even sure where to start.
I ordered a resin shed from Sears, they invoiced me for two! They took an additional $ 1800 out of my account!!! This took me filing a dispute with my credit card company as Sears was unable to resolve the issue to my satisfaction. Unreal.
Their customer service is not on American soil and their English skills are horrible.
I then ordered returned some additional items that I did not even open, It was at 45 days since the order. Well they have a 30 day return policy so they did not want to refund me for these UNOPENED items that are sold at the store. I was insistent so they eventually gave me an in-​store credit but not for the full amount, they use the lowest discounted price! I am flabbergasted.
They gave me a coupon for $ 10 off on a purchase of $ 75 or more (excluding clearance and TV’s) I used that in-​store credit from above and applied the coupon. It said that it was applied but when I checked out it was not applied. I noted this when I went to the store and they instructed me to call customer service to get it fixed. I did just that and I’m sure you know what happened next. I had to fight again to get what they offered to me. After two transfers of calls I was told that the credit would be applied to my card in 3 – 5 business days. This will take the offer out of the date range and I am skeptical that it will actually be credited.
If this is the new face of Sears, I am out. I was really sorry when they nearly went under a few years ago, now I am rooting for it! They do not deserve my business any longer. I will never buy anything from them again. You can bet on it.

Customer service was not professional. The store was not organized. The item I came to purchase was very hard to find. It then did not have a UPC/​price tag.
An associate wrote down the wrong information for the item and I was asked to go back to the top floor to retrieve information for the item. As a customer I would like to be able to locate items without searching throughout the store as if it was something I misplaced at home. Additionally I did not feel it was appropriate to ask me to retrace my steps to find price information as this is the responsibility of the store.

Two store visits, half a dozen calls to Customer Solutions and still what should be an easy fix, is far, far from easy. We always buy the large appliances at Sears but after this experience, this may no longer be the case.

Like stumbling onto the set of the Walking Dead. Visited on a Friday afternoon. No customers. Hardly any staff. Eerily quiet. Dated décor. Lack of signage. All signs of a company on its last legs…

I’m unsure how this place still exists. The checkout line both times I was there was *terrible*. Processing a return meant going to some dingy back room upstairs where they basically had to phone the president to get my money back. The inventory is spotty.
The 2 stars is because the prices of some things really are good, but I don’t think good enough to go back.

I had a very bad experience with Bosch stove I bought at Sears. I bought a top-​of-​the line Bosch stove about 9 years ago. It’s been falling apart for the last 3 – 4 years. First the broiler stopped working, then the oven door wouldn’t close, then a burner stopped working. I called Bosch expecting some level of service and care – after all Bosch prides itself on its reputation. I was told that I would need proof of purchase as well as a estimate of the costs and then maybe they would give me a 10−20% discount on parts. I expressed my dissatisfaction and I was told «that after 9 years we are sorry that you feel that way.“I explained my husband had been sick and died and that was why I had not called for repairs. Once again I was told «sorry you feel that way.» It was very dismissive and I will definitely not be buying a Bosch product again.

Having once made a soufflé in a hubcap (I washed it first!), cooking in small spaces, although challenging, is generally not a problem. Our 57-​square-​foot kitchen, as currently configured, is workable but the goal, to eek out as much counter/​cupboard/​storage space as possible, is exactly what we did with the help of Our Kitchen And Bath Cabinets Countertops & Remodeling
(Review forthcoming when work is completed.).
Enter space-​saving, European sized appliances. Now, if finances aren’t an issue, there are plenty of high-​end stores to source. But if you’re on a budget like we are, Sears to the rescue.
Several months remodel project prior, the fridge gave up the ghost, Sears delivered our replacement on schedule. Even though it’s «regular» sized, we’re keeping it cuz we like to stock up, to cook in quantity, to freeze delish dishes to reheat for quick, cozy weeknight suppers.
Did due diligence online to locate stainless 24″ range and 24″ over-​the-​stove microwave, plus an 18″ dishwasher. Returned to work with Sears’ savvy, customer-​service-​detail-​oriented, Lydia, who sold us the fridge, and now await delivery of the range plus dishwasher in two weeks then early February delivery of the microwave, all of which should coincide with cabinetry installation. If we didn’t have a contractor, Sears, as per Lydia, could have connected us with plumbers, electricians, etc. to get the job done.
Opened a Sears’ credit card for an immediate discount, the affordable total, which includes a three year maintenance contract, we’ll pay in full upon receipt, as long as we’re satisfied with the appliances and I see no reason not to be at this point. Stay tuned!

Time has stopped for this little bitty Sears Department store. As every other reveiwers stated, it’s definitely outdated and reminds me of the 70s and 80s. With that said, I humored myself and stumbled in there to see if there might be something I can’t live without (and seriously, found some cute boots that were cheap). But the store was less than half empty. And there was no music played on speakers — felt weird going into a store with no noise.
The huge annoyance was the people they have walking about on the floor (again, there was hardly any people — so these dudes were walking around in circles all day, looking for their prey) Sales pitch for Sears Vacation — Don’t Do It! You’ve been warned. They told me they had a raffle going on & I wasn’t really paying attention and actually gave them my information. They called a few hours later stating I had won and to call them and set up an appointment (or something to that effect). They have been calling non-​stop since then leaving messages and emails. I didn’t really believe there wasn’t a catch or more like I knew it was a scam. Anyhow, I blocked them both cell & email. I have a friend, whose son also does that sort of sales pitch — but what an awful thing to have to be stuck doing to earn money. Anyhow, stay away from those people & if you have kids looking for employment, don’t put them through that misery of selling shady vacations.
As for this Sears — yeah, I’m not going back.

The gentlemen who helped us pick out a new washer was very helpful and courteous. He never rushed us even though other people were waiting and he gave us straight and honest answers!

Sears= Shi**y Experience and Appliances Suck! Good luck, because that’s exactly what you need for anything to go smoothly dealing with this company! Ordered a stove and microwave online, stove malfunctioned within 3 days and microwave was delivered 2 days late. Plus the installation company charged me an additional $ 95 on top of the $ 149.99 that Sears charged to install the microwave. They have you by your huevos and there’s nothing you can do because you probably need the appliances installed. Your looking for a unicorn if you think you’re going to find someone in customer care or lack there of, that speaks English, or more like engrish! There 800 line is a complete joke and eventually I had to laugh at the whole situation because it’s so ridiculous! If you don’t have anything better to do with your spare time, acquire appliances from this place, it’ll keep you plenty busy!

If there was a way to leave no stars it would definitely be better fitting. Sears is outdated and incapable of following through with delivery and installation commitments.
Thankfully they were able to refund my entire purchase so I am grateful for that in least.

The most useless people work here. Never coming back. Couldn’t return something I ordered online. They were rude and slow and so unhelpful.

Going to this Sears is like taking a time machine back to following my parents around at malls and department stores during the 80’s. Honestly, I don’t think this place has been updated since then. Also, be warned with all of the construction it is hard to fine the parking lot /​entrance.
I went there for a new refrigerator, and let me tell you it was an annoying experience. Long story short, it took several trips, and a two attempts to actually get the delivery right (meaning two days wasted waiting around during the delivery window.) That being said, I shopped around quite a bit and they had the best prices, hence the 3 stars. The sales associates were nice and tried to be helpful (the issues were more from corporate and the delivery service so not their fault) I recommend shopping at
over going to the store if you are looking for appliances.

I purchased a Bosch washing machine from Sears. Big mistake. There is a good reason that the company is going the way of blockbuster. Their customer service is being managed by a refugee from the Russian post office. My washing machine has still not been installed. Next time I will shop somewhere else

This is a review of delivery and installation, not of the store.
Bought a Kenmore fridge. (Pleased with the product.) For some reason they can’t deliver a fridge any sooner than 2 weeks, so we made do with a mini-​bar-​sized fridge for that period of time. Not the end of the world.
Original stated delivery window: 6 AM to 9 PM!
Fortunately, they called the day before to give us a more reasonable window: 5 – 7 PM.
At 8:10 PM I called the driver to ask where he was. He tried to be charming and joked that they were finally pulling up in front of our house. They were actually on the next block over looking confused but I flagged them down.
They were cordial and professional enough, in general. I felt comfortable with them on a person-​to-​person basis. However, they refused to perform some of the installation functions because they were «running late» and said I’d have to call to make another appointment to have a different set of installers come back «some other time» and they left.
Called Customer Service, they wanted to charge me $ 99 for a «repair estimate.» My mistake, I suppose. I really needed to call Installation, but nobody told me that until I argued with the customer service rep for a while.
The woman answering the phone at Installation was nice and helpful. The appointment she gave me was less than a week away so that was a pleasant surprise.
However, here I sit on the appointment date, an hour after the appointment window, and the rep at the Installation office says the best she can do is to send an email to the carrier office who will send a text to the driver, instructing him or her to call me when they get a chance to let me know when they might actually be here.
So basically they get 2 stars because all of their people, on the phone and in person, know how to talk to the customer in a reasonably professional and courteous way. But their follow through and execution SUCK.

Found a filter replacement, finally!
Thank you Frank!!!
I called numerous times to get transferred from appliances to large appliances to small appliances to hardware to voicemail to no call back. Finally got in touch with Frank and he found the right filter, put it on hold for me, and helped me with the exchange (of the wrong size filter). So finally glad to take that task off my list and so glad to have a functioning air purifier again!

Actually the saga DID NOT END there. Next week they delivered the washer and I got a call from the renter of this property telling me the technical people were saying that it WAS INCOMPATBLE, therefore, they DID NOT INSTALL it and left it there!!!
In the end It took me another week to return the washer and had to to buy a WHOLE NEW SET anyways, Incredible inefficient!

Adoro vir aqui há sempre bons preços e ofertas.
Não há tanta diversidade de produtos, mas o que tem é bom e barato quase sempre.
Essa unidade é pequena, o q é ótimo pra mim pois não é necessário andar demais pra achar o q se quer.
Atendimento sempre ótimo e há mta novidade de produtos.

I come here for stuff at least three or four times a week. I usually have to pick up some tools or electronics. The people are extremely friendly and knowledgeable about the areas of the store, not just the one they are working in. Another great thing about this location is that it’s not crowded as hell.

Coming to this Sears is like time travel… it is VINTAGE, but functional. Our fridge died on Sunday and we went to this Sears to look at the fridges up close. Tried to buy online at
, but that didn’t work out. Anyway, we found the store and parked in the big FREE parking lot. When we walked in we were immediately greeted by a fellow sweeping the floor. He asked what we were looking for and gave us directions — very nice!
Once downstairs in appliances, Anoor (who has worked at this store for 18 years!) greeted us and within in a few minutes we had our fridge picked out. He rang us up very quickly and off we went. Totally painless process.
We also picked up a Dora the Explorer shirt, purse and sleepwear, They have a good selection of the popular kids characters. I thought a little pricey for what it was, but on sale it wasn’t bad.
Know before you go…
They have a free parking lot.
It is not a new or swanky store.
There is a nursery right there that looks like they have some great plants.