ModShop

Stay far, far away from Modshop. I posted a negative comment on Twitter about how it took them 4 days to respond to an inquiry i had about a piece I wanted to buy. The owner then writes an e-​mail to me, threatening to SUE me for tweeting about the poor customer service. There was nothing about my tweet that was false or unnecessarily harsh. In fact I will post it here for all to see:
@modshop1 great designs, awful customer service. Took 4 days to hear back. After much back and forth, sales rep tells me it’s not available.
This tweet about my experience could have been much much worse. Any respectable company would not have reacted to this by threatening to sue a customer. The fact that the owner would personally email me to threaten me for posting a legitimate comment about what happened says a lot about the management of this company. This is a company that does not care about customers or customer service — and there are too many better options out there to be okay with this.
Also — I just checked its Unilocal star rating across all of their stores. 1.5 stars in NYC, 1.5 stars in Miami, and an average of 2.6 across its 3 stores around LA. That says a lot. The beauty of Unilocal is that it doesn’t lie — you get a collective view of many customers’ experience here.
Modshop — if you are reading this, I’d be happy to suggest a number of ways you could have easily avoided this situation. For one — if you promise on your website to respond within 24 hours, DO NOT take 4 days. Secondly, if a customer is unhappy, make it up to them. And if someone is not happy with an experience, you do not threaten to sue them for expressing their feelings on social media. Given your average Unilocal rating across all of your stores, I’d suggest you take this advice beyond just this particular interaction.

«Out to lunch» sign on the door every time I try to go spend money there– all hours of the day. Is this a front? I don’t get it.

Interesting that my (non) experience with ModShop in Santa Monica was the same as Swa M’s and hers was months ago. I stopped around 2:00 about a week ago and the doors were locked. Then tonight I took my husband there after work and arrived at 5:30. Again, doors were locked and you could tell no one had been there all day, mail was visible laying on the floor by the front door. Too bad, their sofas look great, at least on line and through the window!

This new store location is so beautiful! I wish I lived closer to stop by more often. Frequently visit the LA location and so excited about this new spot! Have to check it out if you love interiors — feel like I entered a NY loft!

Looks like good stuff

Bummed.
My husband and I wanted to check this place out to furnish our new condo but 2x now when we have gone by during the stated open hours, the front door has been locked with no employee or signage explaining why in sight. Twice! Not a great way to run a business.