Sprint Store

Very happy to have gone to this Sprint store… Everyone there so nice and helpful… Especially Bryan! He did everything he could to get me the best deal possible.

I’m writing this review for my coworker. My coworker Atto, needed a new phone badly and is not that tech savvy and asked me to go with him to the Sprint store. There we met Donald, a super nice guy and very entertaining! He went above and beyond with helping him and answering all of his questions, especially with his billing questions. We did not experience any of the negative reviews that I have read here. Donald hooked my coworker up! I guess they had specials going on because he walked out with with a few accessories for FREE!!! Wish Verizon did that for me. Go see Donald!!!

I dropped in the store this morning. I didn’t mind that there were only two employees helping customers but it was bizarre that I was left standing at the unmanned podium for three minutes while they looked at me, walked by me but never acknowledged me. It was weird. How hard is it to just say, «Hi, we will be with you as soon as we can.» Then again, when I bought the my phone a few months ago, I was dismayed by feeling that I was dealing with a used car salesman. It felt like it was all about selling and nothing about customer service. I go to Radio Shack now. At least they are helpful and acknowledge you.

I had misplaced my phone. Not only did I not get any help from the sales people, the quote, manager rushed me out of the door saying he was closing in 5 minutes. Happy ending, the phone although set to silent, was finally found in the couch cushions. In the event I ever need to visit a sprint store, I’ll try Westwood or Culver City before I walk the 5 blocks from my house to Wilshire and Lincoln

Great experience. Walked in there 15 minutes before closing and thought I was going to get rushed out the door. On the contrary! They told us to take our time and took care of us nicely. The customer service from Shahab was professional and caring. Took his time, shaved some dollars off of our bill with a better plan, and treated us great! Will def go back to this Sprint! 10 x better than the Westwood location!

Now Now Now– look at my reviews. Look at how often I give a one star. Almost never. However, I have taken many different avenues before writing this review. As an elite I always go straight to the source before leaving reviews. In this case my attempts to get at a conclusion has included:
— 3 ½ hours in store walking away with a new iphone and being lied to about a hotspot
— 10 calls to sprint customer service line totaling 5+ hours
— Calling the store 3 different times in hopes of connecting with the store manager
— Emailing the Store Manager multiple times with no reply after weeks
— Finally talking to George Martin the store manager, being berated and told that no accountability is held with emails among sprint.
— 2 corporate store complaints and waiting now for another corporate to get back to me within the next 7 days.
My original salesman was Carl who sent me on my way after 3 ½ hours in store thinking I had hotspot. Angelino was very helpful when I talked to him over the phone trying to get in touch with the Store Manager after customer service recommended I first try to handle it with the store, he gave me the email, was very professional.
I will update once I hear back after another corporate person after already going through 11 customer service reps (including social media). It’s ashamed that after 2 weeks emailing and following up with Store Manager that it took a corporate rep. to get George on the line. He was rude, short and needs to go.
Customer service has been awesome so far but they are confused why it’s so difficult for things to be handled. At the end of the day it seems like lying is apart of this stores antics. Business is all about transparency. I don’t appreciate being talked down to after a mess up on his team. When mistakes happen you fix it and move on– that a basic life concept.
Once again will update.
Elite Pro-​Tip: Sprint customer service has been awesome even though things haven’t been completely resolved. Go to another store– it worth the hours I’ve dealt with this situation. Karma is a _​_​_​_​_​_​_​_​!

Lethargic staff that is not helpful, acts bored having to wait on you, and feeds you wrong information! I recommend the store on Wilshire near Barrington as they are more helpful.

Terrand FLAT OUT LIED to us about several things. Lied to my face. I’m pretty bright — and was already jaded — so I asked VERY specific questions.
Lie #1 — you can use LTE and be on your phone at the same time. Not true.
Lie #2 — there are no access fees with this offer. Not true.
Lie #3 — a lease is the same as an installment plan. You pay off the phone, can leave at any time, and can buy out your phone at any time. He pushed this hard. Not true.
Lie #4 — we are the ONLY company with service in the Pacific Palisades. It’s awful.
Service is subjective, I get that. But the bill was nowhere near where he said it would be, the service is terrible, and their national customer service says that this in-​store lying is a problem they regularly face. No phone service is perfect, but switching to Sprint was a huge mistake and disappointment.
Run away.

The worst sprint store ever. Walked in and inquired about claiming insurance on my phone. The guy who i talked to kept trying to sell me a tablet and upgrade my phone. Once he figured out i was not trying to buy anyhing he just gave me a phamplet and told me to do it online.
Wont ever go back

I wish I could give negative stars. I was lied to here. They accidentally added extra lines to my acct when I simply went in to upgrade my phone. I pointed that out as they were setting up my acct. the sales rep said she fixed it, but didn’t. Today, I went online to see my bill was twice as much as it was normally was. I spent an hour on the phone with Sprint trying to get this resolved.

If you don’t have a choice but to do business here… BE WARNED!!! My husband and I were blatantly deceived and misinformed by Angelino. When upgrading to the iPhone 6, we both had iPhone 5s which we wanted to «sell back.» When I asked if I could get the money applied to my account (less money I’d owe on our next bill), Angelino told me that the ONLY value the sold back phones offered was in the form of store credit and he then proceeded to recommend a product that he would so generously offer to apply to our phone — some «Glass» cover that (conveniently for him) can’t be removed from the phone and therefore cannot be returned. We then went on our way after essentially exchanging the phone for store credit to purchase some overly priced accessory that neither of us wanted nor needed. I later found out from a sales associate at another store (and from Sprint corporate customer service) that there is no such policy dictating that buy backs all result in store credit. In fact, Sprint’s policy will allow you to ship your phone back to the corporate office for dollar value to be applied to your account — EXACTLY what I had asked Angelino if we could do… To make matters worse, when I called Angelino to tell him how dissatisfied I was that he lied to us, he showed no remorse, accused me of threatening him and suggested I call his manager who «tells the staff to say that all phone returns can only be used for store credit.» Sure enough, when I spoke with his manager, George Martin, I learned that George condones this unethical behavior! George told me that yes, it is the case that customers can return their phones for credit applied to their account, BUT that it «isn’t instantly gratifying» and he somehow believes he is helping customers by simplifying the process for them by not telling them this is a option. I have never witnessed anyone so flagrantly in denial of their poor ethics that they actually have convinced themselves that they are doing a service to customers by blatantly lying to them about what their options are.
The saving grace for the awful culture of deceit at this store is the Sprint corporate customer service. When I notified them of all of this, they instantly applied a credit to my account for both the returned iPhone 5 AND the stupid glass product that I bought only becasue I thoutht that was the way to get value back from returning my i Phone 5. We were also informed that Sprint corporate would be following up directly with Angelino and George.
I hope that in the future, these guys will do some introspection and learn that their customers have the right to have their questions answered with integrity and to be treated as they would like to be treated when they are in the customer seat. I hope they can stop behaving like sharks — manipulating the public to get more sales and faking everyone out with their disengenuous «great customer service» so they can continue to get those customer satisfaction surveys answered with high marks (which I found out impacts their compensation).

I switched over from Verizon to Sprint and it was an amazing experience. Carl and Angelino were so wonderful and accommodating. The plans are so much cheaper than Verizon. They are the way to go!

Hate is a strong word, I «hate Sprint». The whole cut the bill in half, pfff bullshit!!! Sprint has the worse coverage. As far as the Santa Monica store goes. People stay away from this store!!! Terrible, terrible Management. Staff is unprofessional and not well trained. The manager GEORGE is so ignorant and rude.

Please avoid doing business with this store and the sales representatives. The lead sales person, Terrand, changed my plan and data coverage WITHOUT disclosing it to me OR get my permission — on a contract! How ignorant can someone be???
This is PURE fraud and misrepresentation. When I went back to return all the services and equipment — and confronted him, he stated that he «analyzed» my useage and «decided» for me ! His decision was for me not to have unlimited data!!! AS IF he has the power of attorney on my account. Additionally, he did NOT state I have to pay a $ 75 and $ 35 restocking fee for any returns! EVEN though, I never opened the items! He was rude and insulting! & when confronted with his trickery, he refused to make the return and become overly obnoxious! & claims to be «Manager in training» !!!
Genuinely a SCAM artist!
The store is filled with dishonest salespersons!

Terrand J, the Lead Retail Consultant, at this location is either a crook or an absolute moron. My friend and I went in to upgrade our plans, and he completely misrepresented the lease plan he was pitching in order to get us to switch. He promised to give us a $ 15/​month loyalty discount in addition to our corporate discounts transferring to our new plans, and so with these perks sounding quite enticing, we switched. Big mistake. Turns out, our loyalty and corporate discounts were figments of his feeble imagination and would not apply to our new plans. Calls to the store’s manager, George, were useless as he said there was nothing he could do and that his employee must have been «confused» when offering these nonexistent perks. Pathetic on all fronts.
In the end, we both had to spend hours on the phone with Sprint customer service until they could offer us credits, which were not equal to the discounts we were initially (and erroneously) promised, but at least it was something.
Safe to say, I will NEVER again frequent this Sprint location and when my contract is up, I will definitely switch carriers.

If a half-​star rating was a choice I would have selected it! This is only the second review I’ve written on Unilocal but I decided it was worth the effort to let folks know about this store– steer clear of it!
When the sales/​service reps yelling across the store at one another with responses of «I don’t know» and ‘I don’t know what happened with it”, it doesn’t create a very pleasant environment. And when rep could finally help me after waiting for a while with only two other customers there– his first question to me was «What are you here for?», not «How may I help you?» I’ve been Sprint customer for 12 years and in my opinion they should not be allowed to sell Apple products unless they have received formal training from Apple. I went there to get a new iPhone6 and they didn’t have any in stock. For some reason all their phones were shipped to the Westwood store. So I made a trip to the Westwood store and he said I don’t know what they were talking about as we don’t receive other store’s shipments. If you’re expecting service with a friendly smile or anything remotely related to business etiquette, this is not the place for you. It’s become so apparent to me that some people in this world were not raised, they were yanked up!

I’ve never been in a phone shop with such lack of professionalism and Customer Service in my life. Walked-​in to change my gf’s cell phone and we jotted down our name on a waiting list. When it was our turn, an unhappy sob stood beside the waiting list and began to speak with the customer service agent … the customer service employee threw the list out the window; figuratively… and here we are waiting. Thanks idiots.

Don’t ever go to this store. They say things that are not true.
I switches to them, bought 2 iphone6 and I was told that activation fees are waived but I got billed! I called Sprint Customer Svc and I was told to contact the store for the credit.
I spoke with store manager who told me they could not honor that because it doesnt apply. I explained that was what I was told but he didn’t care.
I hate stores who trick customers just to sell their business. I am looking at canceling my accounts!

This store is simply terrible. The customer service reps are some of the worst I have encountered. We have a business account and simple things like requesting information or simply just waiting to see someone is always painful.
They are not courteous. Avoid this store if you have another option.

Wow this shop runs scams! Carl and Edgar were so unprofessional and lied through their teeth to trick us into plans that were triple the price we we signed up for!
Do Not Go Here Unless You Want to be lied to and cheated! The employees and managers are ruthless and have a scam going so you cannot return any merchandise and they can trick you into paying insane amounts of money for zero service. They will always need to take a lunch break if you have an issue as well. It’s almost comical how horrible the «customer service» is here. They will say «call customer service» but there is no one who polices these stores apparently because they are not accountable for any «plans» they make up or for anything they say. Do Not deal with This store! They are tricksters and will be unavailable when you call or come in. What an unnecessary headache!