T-Mobile

I visited the Tmobile store in Santa Monica regarding a new phone I bought. I’ve always received great customer service at Tmobile, both in the stores and over the phone (plus they offer the best pricing plans!!!). My latest experience was once again very satisfying. Anthony, the associate manager, went above and beyond the call of duty to help me out. I had made a mistake and sent my mom working phone back with the battery and cell case. The new phone arrived with neither and instead of ordering replacement parts, he went to the back, got me a new battery pack and even threw in a charger. I was very very pleased with the customer service once again. Thank you, Anthony

They did not charge him the silly fee, and they closed his account finally. Thank you for the resolution. Update: !!! He received another bill! F*** off, T-​effing Mobile!!!

Let me start by saying I have had T-​mobile for many years. I have never really had an issue with my phone or my billing. I had an old S3, and it finally started dying on me and was restarting for no reason (I think the battery had finally given up). I talked with Mario and not only did he help me figure out the right phone for me (not just the «fastest», or «most expensive», he actually learned what I was using my phone for, and reviewed how much data I had been using historically to help guide me to right phone), he made sure that I was able to walk out of the store with a working phone and all of my contact information transferred. Mario followed up with me to make sure that I was happy with my purchase, and suggested some additional accessory, but knew that I didn’t need them right away, so he didn’t pressure me into making a purchase I wasn’t comfortable making.
Thanks Mario for your help. This was, by FAR, the smoothest transaction with T-​mobile and any phone carrier.

Once again nothing but gossipy employees walking around socializing. Fortunately Troy is the only employee that knows how to conduct himself like a human being.

I just came to buy car charger and ask about my phone contract. And I got attitude from a guy whose name is Mohammed. He was rude and disrespectful absolutely not professional. I used to like T– mobile service except this time. My worst experience at T mobile.

I’ve been going to this T-​Mobile store for many years. The last two times I went in there, I got such great service! Troy has been very helpful for years, showing me different features about my phone, and how it works. A manager named Teresa helped me with the exchange of my blue tooth when it malfunctioned. Kyle and another manager named Olivia were fantastic at helping me get a service plan that was right for me when corporate T-​Mobile gave me a plan that didn’t meet my needs. Kyle stayed on the phone for a long time while I was in the store, making sure I had a plan that worked before I left the store. Thank you all for your great care and attentiveness to me!

Although I like T mobile, this review is not about them.
Kevin, who works in this store in weekends, and I are friends now. This guy simply provides the best customer service in LA, compared to every customer service I have ever dealt with. I recently switched from Sprint along with two other lines and he literally got everything sorted out and running! He was able to answer every question I had and was very friendly.
This switch was the best thing that happened to me this year.

I had a great experience here. Kevin Servellon was extremely helpful, clear in his information and generous with his time. The 335 Wilshire Blvd T-​Mobile experience left a very positive impression and made me want to stay with my cellphone provider.

Wow, super busy right at opening on a Sunday; they actually opened the store about 10 mins before opening time! Came here because my family up north switched to T-​mobile but I’m in LA and I needed to pick up my SIM card and transfer my phone number. Yama, the retail associate manager, was so patient and helpful especially since I asked if he could speak directly with the associate at the other T-​mobile store in NorCal who was trying to help my parents at the same time. There were so many customers waiting, but thank you for being patient with me!

I had some issues activating the new SIM cards that arrived in the mail.
Once I got into the store though, Ajia took care of everything. She issued replacement SIM cards and waited until all the phones were working properly. It took only 10 minutes to port the numbers.
Moreover, she put a note on my account so my distant family members could just walk into a local T-​Mobile store and pick up their SIM cards without me mailing them.
All around an excellent experience, thanks Ajia.

T mobile is so awesome much better than AT&T or the Apple Store .Ajia helped me the most patient female on the face of the Earth!
Thank– You I will be back!
Lisa G

Michael D. Is DA BEST!
This review gives seven stars to Michael D. (A.k.a. the best asset of this place), and four stars for the location.
When you’re asked what the definition is for customer service and satisfaction, you scream MICHAEL D.
He is very knowledgeable and more importantly, forthcoming and helpful.
I was there to get a new SIM card, and I’m used to getting «good numbers», so when I asked Michael if I can choose my own number he said it was possible to pick the area code but then the rest would auto generate. When we began the process, he was amazingly patient (especially for a Friday afternoon), and went the whole 9 yards until we managed to find a number I liked (and trust me, we went through a Long list of numbers).
When we had issues at one point, he called Support and he was extremely professional and proficient in handling it (The operator wasn’t being helpful so Michael asked for the manager in an extremely professional manner and then stepped aside to speak with him and have the issue resolved so that I would not be disturbed).
This is what I call good business and the good old-​fashioned American way of treating customers right. And as if that was not enough, after we were done I apologized for being such a pain and taking much of his time, he responded by saying not at all it is my job to make sure you walk out of that door satisfied.
I knocked off a star because the place was scorching hot and they keep their doors swung wide open during the day.
I also had a chance to notice some of the other employees and their interaction with customers, let’s just say they leave a lot to be desired.

After a frustrating day on the phone with Sprint the T Mobile people stepped up and ended my day with a smile!. Shout out to Ajia for her help and positive attitude.

If T-​Mobile would be judged by a particular associate member of its staff, then I am moved to encourage the public to make a visit to this particular Santa Monica location and be fortunate enough to be helped by Ajia M. who patiently took two elder gents through the arduous process of upgrading an «ancient» device to a state-​of-​art smart phone. Ms. M’s customer awareness proved savvy and her knowledge of products thorough – she pursued what was of interest to us, not to some targeted device in the inventory. She was very much a «techie» who could vary the necessary sales approach. We walked out with a new Samsung, under budget, a rare experience.

Amazing experience with Kyle, the best wireless carrier rep I’ve had the pleasure of interacting with, ever. No wait time, immediately approached me as I entered the store. Resolved my issue in under 5 minutes and I was on my way. Highly recommend.

My HTC M8 got hit with the black screen bug, where the screen doesn’t turn on. Manager Tori tried her best to get it working again, but alas could not (for which I blame HTC for making a crappy phone, not Tori or T-​Mobile). Anyway, Tori was really pleasant and sweet and tried to do everything she could to get my phone running. She got me a loaner and a new phone in a week, so overall a good outcome to an unfortunate situation.

I came in at 7:59 pm, 1 minute before closing. The door was locked but Steven came and opened it to listen what I had to say. I told him I needed to transfer contacts from one phone to another. He said it would take awhile, but let me in. My phone screen was cracked so I was unable to do it. Steven made sure my contacts transferred over securely and turned on several other features to help with possible future problems. I never write reviews, but the service from Steven was just that damn good.

Walked in to pay my cell bill. My friend & I were immediately greeted and helped right away.
Very excellent customer service!!!
Parking just a block away.

I wish I could give this store no stars. I was so unhappy with the customer service, particularly the EXTREMELY rude attitude of the salespeople — I have been fuming about this experience for the past 2 weeks.
If you don’t have the time to read through my lengthy review, just know this: There are MANY T-​Mobile stores in the area. STAY AWAY from this store! Take a look at all the negative reviews about the rude staff in this location and know that they are all the truth.
I visited this store to buy a new iPhone 6 and was super excited because my husband and I were in the process of switching from ATT to T-​Mobile and I was excited for the switch. When I walked through the doors of the store, the sales people hanging around told me that they only had the 128mb available, and looked like they thought that would make me turn around, but said «Great, I’ll take it!» They seemed surprised I was going to get it. I won’t even go into how that was such poor sales-​man ship to assume that I wouldn’t buy the big phone from the beginning…
So then I am hooked up for the purchase with a guy whose name I believe was TODD. Through the whole process of my $ 950 phone purchase, Todd was really rude to me. Very snarky and unhelpful. I tried to cheer him up, thinking he might be having a bad day, but no. He is just an extremely rude person. He didn’t even have the ‘courtesy’ to act like a nice salesperson who is happy to make a huge commission. I should have just walked away but my time is limited and this was the only window I had to go to the store to make the purchase. When it came time to pay he said: «I assume you will be having a payment plan for this.» … Really? I know it is an expensive phone but the way in which he ‘asked’ me this was very offensive and condescending. I could go on and on about everything that happened with him that day but I don’t want to bore you…
About a week later I went into the store to trade in the old iPhone that this new phone replaced (there is a 14 day window in which you can do this). From the second I told the salespeople hanging out at the front of the store that that was what I was looking to do, I got EYE-​ROLLS (yes that’s right — Adult Humans rolled their eyes at a customer who came in and asked them to do their job) and STANKY attitudes.
I was sat down at a computer with a girl named LYNN who was so rude and callous to me. It took her forever to figure out how to do this — about 30 minutes — and the whole time she was making eye contact with another salesperson name JESSICA and they were making rude faces ‘behind my back’ (aka right in front of my face). I was so mad and I was honestly confused that they were behaving like this for any reason, especially working in customer service, that I thought it was all a dream. But then my friend who is the NICEST person in the world and who never says a bad word about anything came to meet me in the store while I was waiting and when we left she said — WOW those were the rudest people I have ever seen.
It was really surprising and unbelievable. I thought the first trip was maybe a fluke but it seems like the entire staff at this store has an attitude problem.

Terrible service.
I walked in trying to get a family plan, the African American girl with the braids had major attitude towards me, made me feel very uncomfortable to ask questions and traded me badly. I don’t understand if you’re there to help why are you having attitude when someone is trying to buy 4 iPhones 6 from you?
I ended up not getting any just because of her attitude!!!