Unleashed By Petco

I was impressed by their customer service! Very responsive and available to assist or answer questions.
Fast and friendly! Bring your babies in and get very good customer service!
Both ladies assisted me today were very knowledgeable, helpful and caring of the animals!
I will keep this one pet store to go to when I need to get pet supplies!

We’re currently fostering a dog, hoping to find the owner, but in the meantime, we had to pick up some of the basics. Grabbed a harness with the help with one of their employees who went at it to make sure the one we bought fit. She didn’t hesitate to open up a package or two, until we found one we were happy with.
Happy employees, very reasonable prices, and close to home. If we don’t end up finding the dog’s owner, this may be a regular stop for us.

Stylish clothes for my pooches and their besties for LESS. period.

Pros: great service and kind staff plus the store has great options on everything dogs and cats.
Cons: there is a crazy cat lady there on the weekends. Easy to recognize because she has a raspy cigarette smokers voice and looks unhealthy. I heard her make comments to another dog owner about how close he was to the cats and made it a thing to shout it. Then after she scared them out of the store she starting bad mouthing them saying gross comments about how they look. It was weird so I stuck up for them and told her to keep her comments to herself and to calm down and then she proceeded to bad mouth and say rude comments about me as if I couldn’t hear her. Made me not want to come back. Maybe just skip the weekends when she is there. Gross person.

The older lady who works here was sweet as pie and helped me find warm clothes for my great dane/​english pointer pup! She even went into the warehouse and grabbed their christmas stock for me. So my dog who looks like a cow is now dressed as a reindeer MUHAHAHA }:D

Complete idiots I called ahead to see if they had a product since I can walk here I am so close and the other store is a drive up wilshire to get to it. I knew the main one has the item I needed so I called asked if they had a Halti not a Gentle leader yes sir we do I come in of course they dont have it. This store would be good if they actually knew whats in it and how to help people the staff can be rude at times I wont return

We love Unleashed! We started puppy classes here with Jane and just recently finished level 1, which was a huge help in getting her to behave and do basic things (sit, stay, come, etc.).
We also love bringing her here for dog baths and for pet food and toys. All the staff are very helpful and friendly!

Unfortunately, this store has been declining in recent months. The last four times I came to pick up my dog’s food, they have been out and one of the employees confessed they have been having some problems with orders not being placed. When I come in to take advantage of a special or in-​store coupon offer from the mailers that have been going out, they say they didn’t get the advertised items at that location! This confounds me a bit; it is an enormous chain with a huge volume of sales, and taking proper inventory should be down pat. I also never experienced any problems getting the sale food and treats we have always gotten until just two or so months ago, so they need to fire somebody and get things back on track.

About a week ago I had to wash our beautiful white English Bulldog. So this is my review on my experience from that day. Although I’ve known of this location since they opened a couple of years ago, I’ve never experienced anything that warranted a review. I visit many pet stores and boutique and I’ve seen most Petco and other store in our areas. I actually live 20 minutes away from Unleashed but I needed their wash station which is very well worth the drive. This visit is definitely a good experience and kudos to Sara and her co-​workers for great customer service and attention to detail. The 3 wash stations were just used and Sara informed me she had to clean and prep the station before i could use it. I didn’t realize the duration and quality of cleaning needed. She slaved washing the station for almost 10 minutes. I would have thought just to rinse it off and spray it down. She meticulously cleaned all the mats and made the wash station looked spotless.
In general the whole room looked nice and clean. With the dog flu is present in Los Angeles, the deep cleaning sanitizing work done is very much appreciated. I’ve seen this room before yet this time it seemed even cleaner.
The store in general is well organized and clean. Parking is always easy.
It’s worth the trip for the wash stations and products.

While it may be a chain, this place is the best neighborhood pet store! Our puppy Elvis is our first dog and we walked in clueless and overwhelmed. The staff has always been helpful and knowledgeable. They treat Elvis (and all the other animal guests) like a VIP – they know his name, they know our names, they help us pick out what we’re looking for, what we need, etc.
And of course, JANE is the best dog trainer! As other reviews say, she’s knowledgeable, friendly, gentle yet firm. Elvis adores her! The prices are reasonable too. In addition to puppy training, they offer a free «Puppy Playtime» exclusively for puppies. Elvis was initially shy and timid around other dogs and Puppy Playtime totally helped socialize him with other puppies and he learned to play nice! It’s also fun to hang out and watch all the cute puppies go nuts and to chat with folks.
A BIG thanks again to everyone at Unleashed!

Do not buy your animal Wee Pee Pads here as they are VERY expensive $ 25 for 30.
Unfortunately after purchasing them for my sick dog I needed more and did some research and found that CVS had the same quality for $ 9.99 for 50. Shame on you Petco for charging too much for a simple item. I learned my lesson and now hesitant to further buy other items without researching else where.

They have a good selection of items but the staff does not seem to be very informed. I mean, it’s not that big of a place and if you know what you want, you can probably find it. I asked for an item and she actually said they didn’t have it when they did. Besides that, they have puppy and kitten days on the weekends where people can play with them. Also, people can bring their dogs in and give them baths.

Unleashed in Santa Monica is out go to pet store for our dog. Great friendly and knowledgable staff that always make us and our dog feel welcome. Our dog can’t wait to get inside once at the front door and has a big crush on the dog trainer Jane.
The once a week classes have been fantastic for both our dog and us.
Full inventory of products at competitive prices.
Make this your go to pet shop in Santa Monica

I have had the exact same experience as Lisa H below. I began taking my dog there to use the self serve months ago. Today was the second visit in a row that there was no hot water. The staff (mostly people in their 20’s) are not equipped or empowered to do anything but smile and say I’m sorry. This store had a really great thing going and had built my loyalty — but they have blown it! Installing appropriate water heaters can’t be that difficult. I would even be okay if they charged a little more but provided better (less watered down) shampoos and hot water.
I won’t go back again, unless I can be assured of hot water. While they have finally gotten a second drier, this is not enough to keep me returning.

This review is about Jane and her dog training classes. Jane is so good with our puppy and every week it gets better.
The classes are reasonably priced and go through everything you need to get your puppy trained right.
Highly recommend this for new (or old) dog owners.

Since getting our new pup a few months ago, a Goldendoodle named Piper, we have found Unleashed to be like having a second home. Not only is the selection of food and toys excellent (seriously — we pretty much always leave with something), but the staff is INCREDIBLE. They know our names (and Piper’s!) when we walk in, they always seem to have some sort of fun event going on (including cupcakes and delicious snacks for the humans), and you can’t beat the $ 10 self washes.
Last but not least, JANE. Simply put, I don’t know where we’d be without her. We work with her for training as well as puppy playtime on Sundays (the BEST for puppy parents who don’t want to bring their pups outside without proper vaccinations). She’s incredibly kind, gentle but firm, and super knowledgeable about puppy training. She even texts us cute pics she’s taken of Piper during her training classes. LOVE HER!

This review is about Petco’s self-​serve dog wash.
The first time I gave my dog a bath at Unleashed at Petco at 14^th & Wilshire in Santa Monica, I was the only customer using the self-​serve wash. I washed my dog in one of the FOUR LARGE TUBS. The water pressure & temperature were great. After the bath, I dried my dog with the ONE & ONLY blow dryer. We were in & out of there in no time. No complaints!
Approximately one month ago, I took my dog back for another bath. This time, I had to wait because all four bathtubs were being used by dog washers. When it was my turn, I put my dog in the tub & started to give him a bath. In the middle of the bath, the water suddenly turned COLD, VERY COLD. There was no more hot or warm water. I complained to one of the staff but there was nothing they could do. I quickly finished my dog’s bath so I could get him under the ONE & ONLY BLOW DRYER! However, there were at least six dogs ahead of us waiting to use the ONE DRYER. Knowing how long it takes to dry a dog, I estimated a wait of at least an hour before it was our turn. I decided it would be quicker to walk home with my dripping wet dog so I could dry him myself with my hair dryer. The staff just shrugged when I complained & left the store.
On Superbowl Sunday, I took my dog back for another bath. I had exactly the same experience as I did the last time, namely, FREEZING COLD WATER & a very long wait to use the ONE & ONLY DRYER. Again, I rushed home to dry my dog myself. Again, the staff shrugged when I complained as I left the store.
All the other self-​serve dog washes in the neighborhood have gone out of business. Petco is another large corporation & can certainly afford to make the necessary improvements to assure a warm bath for your pooch & a sufficient number of hair dryers. There is no excuse for offering a self-​serve dog wash service & then providing FREEZING COLD WATER & only ONE DRYER. It’s inhumane & inexcusable.

I love this place and would drive all the way from San Gabriel Valley to get the litter we wanted. It’s mostly the shopping experience here that keeps me coming back.
The place is very clean and has friendly customer service!

It’s been a few months since my last review. I wanted to write an update because of the staff at Unleashed. Eric or Brian always greet me with a smile and they remember me! Now that’s customer service! I am a regular customer here, maybe that’s why? Nevertheless, the store is well stocked, and the staff is knowledgeable. I am pleased to know every weekend, Unleashed hosts cat adoptions. Remember, if you are unhappy with a product, tell them! Unleashed will do what they can to make you happy.

This place is awesome! They are like a cleaner friendly petco that is catered to mostly dogs (but also has cat stuff too). When i go to the petco down the street I don’t get as warm of a welcome and the young women that work here are so eager to help and are even nice enough to help load up our car (we bought tons of stuff for our new puppy). The only downside to this location is meter parking only (no free private lot compared to petco) and their selection is a bit smaller.