AT&T

Horrendous customer service. I waited for 30 minutes to exchange an iPhone case. A few minutes after I put my name on the list to receive help, a woman asked if someone could ring her up to purchase a product. They said she needed to be put on the list, behind four other customers, and the wait would be 15 + minutes. Are you kidding me? How can you have a successful business if people have to wait 15+ min to purchase an item? I was astounded. Clearly she was as well, she left.
Oh, and the manager was just sitting in the back and never came out to help. Complete business fail!!!

AT&T’s Wifi blows.

Super super long wait! In the middle of a Saturday afternoon they have 3 – 4 people on the floor! Arguing among employees and customers! No organization at all and they don’t seem to care. More talking between employees then with customers.

I was due for an upgrade so I made an appointment. Started off a little shaky. By the time I was through Kevin answered all my questions and set up my new phone. Friendly and pretty knowledgeable

I am so LIVID!!! Our internet payment was due last Monday with AT & T, I call them up and ask if there’s a store in my area that I can walk a payment in to because our bank account was hacked and new cards had to be ordered. The AT & T agent I speak to tells me there is no store by me but if I mail in my pymt & it’s post marked with Monday’s date our service will not be interrupted. BIG FAT LIE! So, Tuesday comes around, guess what… no service. I home school my son through an inline program. He’s now considered 6 days absent. Glad AT &T doesn’t give a crap about children’s education. So, I call & speak to a supervisor & I’m informed that we not only do we have a store in the area but we have 3!!! But, now until they receive pymt they cannot turn our service on. Now, it’s Monday, 1 week later & they claim they still never received our pymt. AT & T YOU SUCK! Oh, and try hiring people who speak English, maybe then there wouldn’t be communication breakdown!!!

Dropped in to pick up the new iPhone. No wait. Kyle was fantastic. Knowledgable and informative. No pressure. Explained things well. Don’t think I have ever had such an easy cell phone purchasing experience.

Horrible service! I recommend you go to another AT&T store for help. The gentleman helping me was very unprofessional and tried to rush me out of here asap. He did not give me valid info and was rude! On the other hand, the lady taking names at the front door bent over backwards to assist me and was awesome. 10 points for her and 0
For him. What ever happened to decent customer service ???

This store is terrible. The manager is very rude. I was given misinformation several times and I spent hours trying to buy a phone. I would go anywhere else before returning to this store.

I have been in this store 3 times recently and I have had GREAT experiences. I am in an out. They don’t try to sell me gadgets. I was with Verizon and T Mobile this is a refreshing change to have access to a business that actually serves their customers.

Super disappointed that their store manager Matt doesn’t know how to give good customer service. I’ve been a customer with AT&T for years and for his poor service and poor attitude I will discontinue my service with them.

We found someone who listens to customer’s & their problems when after I have lost track of how many trips to the store on Santa Rosa Ave. We walked in was greeted by Tatianna, and she listened to us. put us next on the list, and then came sat down and fixed what three days, and as I said too many trips back to that other store. she tried just replacing our Sim cars and WA — LA our phones are working
Thanks to her we are finally happy AT&T Customers. I would give her a 11 on a 10 scale for kindness, and customer service

Paul was helping my family out in getting new SIM cards. I felt like I was a bother to him. My parents have already had a bad experience with this associate before but decided to give him the benefit of the doubt. Being in the customer industry means one needs to be hospitable, and that’s not what I got from my visit at your store today.

This place is pretty full. Customer representative are not very knowledgeable, supervisors are just in the back instead of helping their representatives. I have been an att customer for like 6 years, because of the coverage in different states since I move and travel a lot. Never had an issue. I would recommend calling customer service instead of coming to this specific location.

I went to get the new iPhone 6 the day it opened. I waited in line prior to opening. The staff brought out snacks, coffee and so on. They were great. Very helpful and energetic. I got inside and picked out my phone. I was stoked they had one for me as i didn’t technically have an appointment. The guy helping me was NOT GOOD at explaining the packages. I said I just wanted to keep everything the way it was. He said okay. BUT GUESS WHAT, he changed my plan anyway and without my permission! I didn’t realize it when it happened. Maybe he was flustered about the big line of people waiting to get in or something. Later that day I called because something didn’t feel right and I always listen to my gut. Sure enough, I found out that he changed my plan to a different plan. New plan was going to cost me more money for less data. We «kind of» ironed it out. I’m still paying more and am very disappointed with the service. Had it not been for the great guy passing out refreshments at the crack of dawn for us iphone geeks this would have been a 1 star review.

My super cheerful wife & I came in today and wanted two things; get new iPhone 6 devices & switch responsibility of of billing from her to him. The staff registered us to wait for a rep to handle our case. We waited 20 min. To have the rep look at our Id & listen to our objectives & say that ONLY a manager could do this. 2 hrs later we came back & the manger who met w is said our case could not be helped because our drivers Lic was expired by one month (only needed to verify our identity). No sympathy or empathy for our time (we took the day off to handle this) was considered & we were turned away. They were sketsketchy with their knowledge and very snappy with her attitude completely unhelpful we turned away and said we’re so sorry but we need to now change carriers to Verizon they said well that’s your choice goodbye. Unbelievable. We were completely disposable intheir mind. We switch end to Verizon in the next hour & now we have 30 GB of data w no throttle down. Plus 3 new data phones for no charge! Go Verizon! They were super helpful!

Remember that trip to Cabo where you got stuck in the airport for 3 hrs. It was like that, but worse. I wanted to add a line for my daughter and spent about 35 minutes waiting before giving up. She convinced me to go back and try again. We waited another 35 – 45 minutes. Turns out, Spanish speaking customers get matched with Spanish customer service reps. I finally realized I was being bumped down the list. Shame on me for being born here and speaking English.

I went this AT&T store today. It was such a pleasant surprise after store on Santa Rosa Ave. Bianca was the extremely nice and helpful sales person. Go here not the other place.

Stopped by earlier tonight and traded in my old iPhone for the new one. I was helped by two customer service representatives and one just so happened to be in training. Nicholas (who wasn’t in training) had the absolute WORST attitude! WHY are you working a customer service job with such a smug attitude mister? He was cold, short, and came off as extremely arrogant. I know the holidays are over and you’re probably sick of «helping» people but get over it. Us customers are the exact reason you have a paycheck. However, the other customer service representative was completely professional and happy to help. It’s unfortunate that he is being trained by a person who obviously doesn’t know what service with a smile means. Nicholas told me it would be about a 20 – 25 wait to transfer my pictures over to my new phone so I headed over to Victoria’s Secret to kill some time. The line was HUGE with all of the sales going on causing me to come back to AT&T later than 25 min which obviously pissed him off. I was welcomed back into the store with «I said 30 minutes not an hour». No smile. No laugh. I’ll never return. It’s too bad because Ricky, the other rep (I think that was his name) was amazing! Minus three stars for the guy who hates his job.

I have had a horrible time with AT&T customer service over the phone. I cant even go into the poor service I received from them. But Felipe at the Plaza location was great. He resolved the issue I was having in less that 15 minutes and made sure that I was completely happy. Way to go Santa Rosa Plaza AT&T.