Bennett Valley Ace Hardware

Let me be honest, I’m not what anyone would ever call «handy», but I do like to do the occasional home repair and/​or installation. When I walk in this place thinking I know what I need they quickly and kindly show me what I actually need and save me a lot of frustration. They never talk down to you, the prices are fair and they always have what you need. If they don’t have it they can tell you where to get it.

These guys are always super nice and helpful. They have so much stuff packed into that store — 95% of the time, I get what I want! If the employee doesn’t know, they always go find someone who does. Great service, nice family-​owned feeling.

I was introduced to this little store because of my best friend who also works at this store.
The staff is always really nice. I’ve only had the chance to really talk with Amy, Tina, Steve, and Gary, but I’m always greeted and asked if I need help finding anything by the others, such as Tom, Chris, or Rod as soon as I walk in.
I’m somewhat blown away by one of the reviews that said there were no adults to be found in this store, as most of the staff are retirees, and the younger staff are in their 30’s, and all of which have their customer service down pretty good.
most if not all of the staff, despite their age, are extremely knowledgeable about the ins and outs of repairs of everything from electrical, to plumbing, to wood finishing, and color matching, that it’s like having a living home repair guide at your finger-​tips.
usually, if I’m looking for something hardware related, I’ll check here first before anywhere else due to the fact that I know most of the staff have real world experience using most of the products they sell, and can tell me how to use it at a more in depth level should I need help with anything I’m not familiar with.
even if my friend chose to move on, the staff here has impressed me enough by how they treat customers that I’d definitely give them my business first before heading to a big box store.

I went in to try to replace a broken nightlight switch I bought in Hawaii. I’ve looked in several places, but couldn’t find a switch to fit my special nightlight. But surprise… Chris, (one of Bennet Valley Ace Hardware’s employees), took my broken switch apart and fixed it right there for me! That made my day! Thank you, Chris! Every one who works there is super friendly and very helpful. I love my neighborhood Ace Hardware Store!

I’ve never been so mortified.
Horrible from beginning to end.
And too expensive.
Customer service was beyond bad.
Called manager who I’m assuming is a little boy as he was rude as the day is long.
Even went so far as to challenge me to a fight.
Horrible.
Avoid this place.
Horrible.
Giving it a one star because there isn’t anything smaller.
I will never set foot on that place again.
I’m flushing the toilet on this place as it is a piece of crap.
If I need hardware and am in that area I will travel to another store to receive service that I am paying for.

Great store – helpful and friendly staff. Surprisingly eclectic and useful inventory for such a small store. Highly recommended.

Really outstanding service, always greeted when walking through front doors, always someone asking me if I need any help. Great hardware store for sure.

Lovely staff, helpful, good prices, easy to get what I need without the long drive to the bigger stores (where the staff are next to impossible to locate). Tom and Amy and Steve are the best!

This Ace Hardware has great customer service. The guys who work there are really nice. We bought a screen for our home. Unfortunately, the screen did not fit, and when we brought it back, we’d forgotten the credit card we had purchased the screen with. They manage to reimburse us with cash. Thank you guys.

They’ve got just about everything.

Steve is awesome! Everyone who works there is, really. Excellent customer service and a nice part of the neighborhood.
From your Canadian friends!

I rarely write a review of retail places or chain stores, but this is an exception. Today I had an amazing time. Yes, at the hardware store. The 2 guys working were helpful in a non-​pushy way, great with my step-​kids, and walked my paint out to my car for me. Really good environment and really good service thanks to the employees working there:-) thanks again!

Always get asked if I need help finding anything within minutes of walking through the door. They are able to offer advice and pointers on whatever project I am up to at the moment. The rewards program is a must if you’re going on a regular basis.

In comparison to other hardware stores this size.
Very helpful, fairly knowledgeable staff. Pretty good selection. Fair prices.

Outstanding customer service. They will spend the time to help you find the right product and then give you advice on how to do a repair. Their prices aren’t bad either compared to big box stores. I wish more stores had this kind of service.

Must have been the day I was here because I thought the place kinda sucked – especially compared to the Novato Ace Hardware, which is always OVERSTAFFED with friendly, knowledgeable people.
This one was full of teenagers screwing around. Took me a few minutes to find someone who could help me get a few screws. He found the right box for me, got out a screw and just stared blankly until I said thanks. Brought the screws up to the counter, another teen asked how much they were… huh? I went back to the screws, saw the little bags that were hidden where I enter quantity and price – why didn’t the first guy help with that?
Got to the counter as another teen finished helping a customer and walked way without checking to see if anyone else needed checking out – like me. I had to call hef back.
Blah! I’m all for hiring teens to keep them busy… but I felt a little odd not seeing ANY grownups in a hardware store!

This little hardware store is probably the best in Sonoma county. Sure they might not have everything the big box stores have, but they have an amazing selection for their size and the customer service is spot on. I have never been into a Lowes or Home Depot where the employees asked you several times if you need help finding something. They will even offer sound advice for projects if you need a hand. If you are looking for a good selection with awesome staff, please do yourself a favor and shop here.

This place is the best little hardware store in Sonoma County as someone before mentioned. They always seem to have everything I need, but more importantly they have great folks working there. The retired older guys are a trove of valuable information and advice! Our kitchen sink line got clogged and I was prepared to buy a pipe snake, Liquid Plumber, and you name it. Tom helped me and said «nah, you don’t need all that» and proceeded to tell me exactly what to do at home with NO tools. He could have sold me lots of stuff, but I ended up buying only channel locks just in case. He was so nice and helpful and as always, if I need anything else again I will definitely be back!

There is something strange going on here… how can such a small store always have everything I need?
People are knowledgable, and almost as important, very willing to be helpful too!

Great local hardware store owned and run by really nice, competent folks.
The only reason they get 4 instead of 5 stars is that their prices are a bit higher than the big box store and their inventory is small, so they frequently don’t have the bits we need for a project. In their defense, they are a small store.
This is still my primary go-​to place when I need hardware.