Palm Beach Tan

Today was my first time at the salon and the customer service I received made me feel very welcome and excited to tan at this salon. Megan was the one who assisted me and signed me up for a monthly Gold Package and she was amazing. Very professional, thorough and friendly. She explained everything very well and I feel confident that every time I come in here now I will receive the best recommendations and best results. I’ve spoken with a couple people on the phone and they were all very sweet and helpful as well. Definitely recommend this place !

This tanning salon is the best. Hailey is my favorite she has helped me numerous times and showed me the best products and tips for tanning! I recommend this salon if you want great prices and awesome customer service

It operates like a typical corporation, poor customer service reps as well as management. I suspect it’s the training, or lack there implemented because when I spoke to the manager of the store she was condescending and quite frankly rude. She was clearly unprofessional in her tone and manner. I gave it two stars only for the prices… but it’s corporate so best of luck!

I love the new and improved tanning salon. I have been tanning at this location for years. Palm Beach took over Royal tan months ago. The old place was run down, girls were sweet to me but I always heard gossip and they were border line unprofessional. Now all the girls are knowledgeable, friendly, and the entire place is Always clean and neat. No dingy curtains, or dirty walls.
I highly recommend this salon. I’ve lived and tanned in Santa Rosa, Rohnert Park, Fresno, Beverly Hills, and Long Beach. When I moved back I was looking for a safisticated location and Royal tan was the only decent option. Sooooo Glad they have a new owner. Stepped up the game in this little town.
Palm beach tan has all nice beds, and affordable for anyone.
Plus the hours are awesome!

Came to Palm Beach Tan tonight to get my second mystic (spray booth) tan. I absolutely love this place! Megan and Brooke were incredibly helpful and taught me a few new things about how to get the perfect glow! This place has the best spray booth in town and the color is never orange or unnatural looking. I was so excited that Megan and Brooke introduced me to new products to help my tan be even better.

Came in late at night and felt bad it was close to closing but Hailey was so nice and helpful! She helped me get a great deal and was so friendly. Great customer service!

I was a loyal mystic tan customer of the prior tanning salon at this location for 12 years. Palm Beach purchased the business and immediately fired every employee in the store. This was a bit disappointing but not terribly surprising given Palm Beach is a big inflexible corporate monster. Initially, I was rather hopeful that the business would be run a little more professionally — Specifically, that they wouldn’t run out of mystic products and would regularly maintain the mystic tan machine. I expected changes and of course, the coming corporate price gouge but sadly and in addition to these, nearly every single experience I have had with this salon has been horrible. Right before ownership changed hands I purchased a package of 10 mystic tans which INCLUDED my choice of scent (bronzer extra). It was clearly noted on my account but each time I went in to tan, the employees refused to honor my prior contract and provide the scent. All customers (I have many friends who are/​have been members here too) had been told verbally and via their ads that prior purchases would be honored. However, this was a complete lie. I sent at least a half dozen messages to the manager of the store who ended up permitting me to use 5 of the 10 I had paid for. As this was a clear breach of contract, I continued to request a call from the manager yet she never bothered to return my call and refused to honor what I had purchased. I understand that for SUBSEQUENT purchases Palm Beach couldn’t continue to honor such arrangements but I was only asking that they give me what I had already purchased with that package of ten. They completely ignored my requests and effectively breached the contract they swore to honor.
Secondly on the laundry list of PB disappointments: They are no longer selling varied mystic packages — only memberships and packages of 2 mystics for $ 40. The frequency of my tanning does not merit the benefit of either package and pretty much leaves me with two choices: get screwed with a membership or super screwed by being limited to the purchase of two for a super excessive price (AND oh yeah — scent and bronzer and accelerators are all extra costs and they received their own separate price increases as well).
Thirdly, they ran out of one of the color cartridges for almost a month (REALLY?).
Fourth, the tanning room is nearly always freezing and PB downsized towels to a super small, almost a hand towel. So you’ll be sure to have a miserably cold experience while you’re drying off.
Finally, the atmosphere is seriously agro. You walk in to top 40 music on PB’s speakers but then while you’re TRYING TO COMMUNICATE with PB staff at the counter, there is a TV in your face playing one of PB’s ads with seriously awful disney-​like background music. It kinda reminds me of a giant gas station where you are forced to listen/​watch TV ads while you fuel up your car and get your fast food on the way to some place awful. PB obviously wants you to hurry up and «place your order «so they can take care of the next «drive-​through-​customer. AND I’m so sorry if you actually have to sit and wait for your room to open up. The cacophony is shear torture !
MY ONE (not so positive) POSITIVE: For the most part, the girls that work there are very sweet and they obviously want their customers to be happy. However, they have zero ability to address customer issues because they have been trained to be order takers and sweet polite nay sayers. Palm Beach doesn’t want their employees making decisions and using the brains to help grow and maintain their business. Too bad because many of PB employees are truly bright and very hard working. Actually enabling them to be personable by materially addressing issues might require a little more training but the upside to your bottom line would be far more impactful than raising your prices and ignoring the needs of your customers because it appears cheaper on the front side.
CONSIDER THIS PALM BEACH: I was a customer for 12 years and had every intention of staying and rolling through the changes with your company for another 12 years — I’m sure you didn’t consider how much profit 12 years equates to when you told me I had to pay for 5 scent cartridges WHICH BY ALL ACCOUNTS I ALREADY PAID FOR. I’m so disappointed that these changes weren’t better thought out and executed — that you didn’t consider your customer base before you took on management of an established business by the inconsiderate seat of your pants. Did PB actually do ANY market research on your customer base before you grabbed these two small town salons? PB’s big market corporate model of solving issues by ignoring customers won’t work here. This area is still small enough for word of mouth to bury your bottom line.

I really like this place. The staff is very friendly and knowledgeable. They have a great selection of lotions and will help you pick the best one for your skin type. I was really impressed because the girl could have gone for the hard sell and sold me the most expensive one but she didn’t. Instead she noticed that I have a darker complexion and told me I didn’t really need a bronzer and could go will something else. She also noticed I had tattoos and recommended I go with the JWOWW b/​c it helps protect them. If you sign up for their email they have great promotions. I just got a birthday email offering a free tan or spray tan! I have the unlimited diamond monthly package and I already get that stuff but I still though it was nice.

I’ve gone to both this location and the location in Petaluma. The girls are always sweet and there’s usually never a wait for a tanning bed. I’ve never had a problem and I don’t see why I would… I’m happy I found this chain of tanning salons.

Seriously?! I went to palm beach desert, might as well be a desert. Sucked me dry! I spent $ 50.00 for an accelerator and a bronze tanning bed for 6 minutes yesterday?! The girl who walked me around and was training was fabulous, a little robotic, but very informative! At any rate, I used to go in to that tanning spot different days and times and it would cost me $ 8.00 for one tan and a free sample given to me to tan! Sorry peeps, this is my very first Unilocal report… this place obviously is focusing on their «package pricing» but $ 50.00 for a 6 min tan that gave me no color? Cmon guys?!

I love Palm Beach tan! The girls there are so friendly and very helpful with anything you need. They have great specials, clean rooms, a wide variety of lotions to choose from (I have sensitive skin and they found the perfect one to suit my needs). Iv frequented several tanning salons here in Santa Rosa and Palm beach is by far the best one, I will be a long time customer!
As far as Helena G’s comment I’m going to have to agree with the previous reviewer… That doesn’t seem like anything iv experienced with these sweet girls and I don’t think they would treat their customers that way. No offense to Royal Tan but Palm beach taking over was the best thing to happen to that place!

The whole 20 minutes I waited for a tan heard this girl at the front (Alyssa? I think her name was) making rude comments about guests that have left. Very unprofessional and rude. Beds are ok for the price but the wait for anything but the premium bed is always too long. Better off paying more elsewhere.

I have never ever tanned, but they were running an incredible special ($ 15 a month for unlimited tanning) so I figured what the hell… The staff is friendly and upbeat and not pushy in sales. They explained each room and the different levels and when I signed up I got a free spray tan, which I haven’t used yet. My friend signed up the same day and put me down as her reference and I got $ 7.50 credit on my account. I also enjoyed a free week of the beauty angel non UV booth (I call it the shaking machine).

I haven’t had a bad experience yet and don’t see why I would! I’ve been coming here since it was «Royal Tan» and they made the transition easy for previous customers. The ladies are friendly and the beds are always clean with goggles and towels provided.