H&R Block

I was told to make an appointment to fix the disaster that the H & R Block office made in Ukiah, and once again H&R is unwilling to lift a finger, make a phone call or even send a fax in my behalf. I drove for an hour each way to get no help at all. I asked for a refund for what I paid them. They had said there was a forum, but then they refused to let me fill out the forum. Instead they were like we will contact you. H & R is a complete fraud. I have no idea why they have fooled so many people into thinking they have any merit or any reason exist other then to rip people off.

If I could rate zero stars I would
I have been having my taxes done by H & R Block for approx 8 years. My taxes are SIMPLE. I am a
1. Single person
2. One source of income
3. Own one home
4. Donate total approx 1,500 per year
5. PMI
6. No children
As you can see, I COULD do my taxes MYSELF via turbo tax for a FRACTION of the cost! I have chosen to have H and R Block complete my taxes because I trust the preparer and ASSUMED your software was up to date !
WELL imagine my surprise when I received a call, from H and R Block towards the end of November 2015, advising me that your system had a «glitch» and I was owed $ 75.00 from my 2013 tax filing
Not only did I get the UN enjoyable experience of
1. Losing interest on $ 75.00 for 2 years
2. Was deprived of $ 75.00 for 2 years
3. Had to get in my car, drive to an office (that was not near me since MY office is seasonal)
4. WAIT in the office for someone to become available to help me
5. I was handed a stack of papers, told to sign and then TOLD THAT I HAD TO MAIL THEM AND PAY THE POSTAGE MYSELF!
6. Was told that they could not be filed electronically
7. Had to then drive to the post office to assure that they were mailed correctly !
I would have just left things as they were BUT I did want to contact H and R Block and advise your company, as a service DUE TO YOUR ERROR, you may at LEAST MAIL the documents for any future issues.
I called the Santa Rosa office on December 1, 2015 and was advised that I would need to speak to the manager, Julie Williams but she was currently at lunch. A message was taken and I was ASSURED that I would receive a call back that afternoon… enter December 9, 2015 NO CALL BACK YET ! so I called AGAIN, and left a message with another representative was advised «that it was a very busy time, Julie had multiple meetings» and was ASSURED again that she would call me no later than December 10,. 2015. I advised that I took lunch at 12pm and I would appreciate a call at that time … Today is December 22, 2015 and GUESS WHAT NO CALL !!!
Since the MANAGER could not be bothered to return my call after several messages were left and I have had to waste about an hour online to just locate AN EMAIL ADDRESS for H and R Block (whom I emailed yesterday… With you guessed it NO RESPONSE! And as I tried calling but this does not seem to work) I just don’t know what I am paying $ 300.00 a year for !! My taxes take approximately 30 minutes to do at A WHOOPING $ 150.00 an hour!) I do not plan on using H and R Block for my taxes any longer. I It is a pity as I REALLY LIKE the preparer I have worked with from day one. It’s a shame that I have to leave due to a simple mistake that is the lesser of the issue. The fact that I had to do all the work to correct YOUR error AND could not get a simple call back are why I will not return
I just thought you should be made aware of the lack of service provided by your company

H&R block literally didn’t file my return. I have all the paperwork and even have the receipt from my time with H&R block. Then I wonder gee wear are my returns. Check the irs website with no return in sight? Call H&R block and they tell me there is no record of me ever doing my taxes with them! Excuse me? I have the paperwork and receipt in front of me! Long story short this business failed at the service that they intended to provide and now I have to endure the consequence!

If I could give a negative rating I would. H&R Block had to re-​do my taxes. The Cotati forgot to have me fill out a form the first time and I owed over $ 2000.00 because of it. I had the Santa Rosa location re-​do my taxes to correct the problem and sent the correct paperwork in. Over the weekend I get another letter that I didn’t pay enough taxes and I owe $ 700.00 more! This is so upsetting to me. Now I have to call them again and hope they can do my taxes properly for a third time. Please don’t have H&R block do your taxes!!!

If i could give negative stars i would.
DO NOT GET YOUR TAXES FILED HERE!
My one star is not only for the quality of service i felt i received but also the price they decided to charge me. $ 322 to file my taxes!
I came in fully prepared with everything calculated, all he did was punch my numbers into his computer. That cost you $ 322? I don’t think so…
I explained to Mr. Larry Mandell that it was my first year in business with myself and i wanted all the info i could get to help me out for the 2015 year.
He was very short with me, gave me no helpful information, and proceeded to tell me that if i didn’t want to file my taxes with him i could go home and do it my self, but he said «I highly doubt you can figure it out on your own» EXCUSE ME?!
Ive done my taxes on TurboTax through my phone in previous years and will continue to do so after this experience.
My bad for thinking these «professionals» could actually help me.

I am thoroughly irate from deciding to go with HR Block for my tax needs. This January (it’s now September) I brought my taxes for 2010 & 2012 in to Mr. Fredrick Brouse. He was the man with the most experience according to the bios and was also the guy who handled trust/​investment taxes. I normally do my own taxes without a hitch but these two particular years were a lot different than I had ever done so I thought I’d have a «pro» do them.
Long story short… I was charged nearly $ 700 for these two years and this was after he «discounted» one of the years significantly. (Did I mention I didn’t even work in 2012, hence I didn’t have a lot of income nor did I expect a large return if anything). Though the price tag irritated me I knew it was necessary and just went with it. For that price I expected my taxes back quickly without any problems. Boy, was I wrong! After Mr. Brouse put the wrong address on the paperwork, which I had pointed out multiple times, he also ended up filing my taxes for 2012 twice. With that being said it’s SEPTEMBER and I still have not received a tax return! I have left Mr. Brouse several emails to which he’s either taken his time returning and then made about why it wasn’t received, or has now just taken to ignoring me. I have spent approximately 5 – 6 hours on hold with the IRS trying to resolve the issues he would not do for me. I also learned that because he didn’t do some of the paperwork right I am now getting $ 350 less than I had expected back. I’ve had to file more paperwork on my own. As for my 2010 tax return that took me almost 6 months to get back as well. Needless to say I would NEVER return to HR Block. I would NEVER recommend Mr. Fredrick Brouse. I want my effing money back!

I was amazed at how easy and painless it was doing my taxes with HR Block! I specifically worked with Jay and she was wonderful. I highly recommend going to HR block for your tax needs as they leave you feeling confident and prepared.

This review is specifically for Linda Frye. She has done our taxes for three years now and completely takes all of the stress out of the tax season. Now my mom and best friend do their taxes with her and everyone is pleased. She always has a smile on her face and works hard to make sure that you do not miss out on a possible deduction.
The amount of money she has saved us every year compared to when we were doing our taxes ourselves more than covers the fee. We will definitely be back next year!

Nice and easy.
I have never had my taxes finished this quick.
They entered in everything from our W2 and asked estimations on medical expenses, student expenses, donations, etc.
I am now getting more back then before using turbo tax.
$ 140 for 2 people to file and I’m getting my return deposited into our checking account.
Works for me, maybe not for everyone.

It’s been over three months since I dropped off paperwork for back taxes, and still… the taxes are not finished. Multiple phone calls, confusion as to who is doing the taxes and where the file can be found – friendly staff who are not able to follow through. I’m heading over there tomorrow morning to pick up all the papers and go elsewhere for help.

This review is based on incomplete service. That said, any tax preparation service that will go through my financials, give me a quote for their fees and an estimate of my return AND THEN let me decide if I want their services is rad. Ask for Frank Tindal