Ross Dress for Less

I wish I could give out 0 star to this locations (stony point road, Santa Rosa). I ‘ve been to Ross customer for more than ten years never have that problem before. refund the pants that have tags price on it. But the teller could not refund full price (Store policy) .
I talked to the manager. The first sentence he said was «I can’t refund to you because you don’t have receipt «that’s so rude. It made me mad because I was expected to get refund in the same amount I paid. He said I might changed the tag before I got to there shop, that’s why he can’t return full amount to me. My original tags and the Ross tag were on without any ripped. He said people did that before. WHAT??? Can the manager said that to the customer?
That’s to the boiled point that I can’t take anymore. I asked to show me how you get off the tag without rip apart. He ripped the tag price off the pants and Use the gun to put it back. I have nothing else to say. That manager doesn’t know how to handle the customer service. I CAN’T CALM DOWN. I wonder why Ross pick person like that to be a manager for their store. Instead of solve problem but created more…
I apologize for the tellers there. I didn’t mean not respected them but I was so mad with the manager at that time.

I was there today in line with eleven other people, one cashier and a «greeter» at the front door. This makes no sense. Why have employee’s on the floor who can’t help only say hello. I complained once I found a manager who stated «The greeter cannot operate the cash registers». A well run business has employees who can jump in at any time to help the customers, especially if they are trying to pay! I won’t be back to this store.

usually never expecting any clothing matching my needs at ross. like searching for the pot of gold at the bottom of the rainbow.
my sizes weren’t available. but the associates/​security was respectful/​courteous.
2.5 stars for that.

Disgusting. Smells like B.O. And dirty shitty diapers. The shelves are always empty with random stuff placed randomly to make it look full. People coughing all over the clothes, little kids screaming and running rampant like it’s freaking Chucky Cheese, rude adults crop dusting in the aisles (no it wasn’t me!) and nasty people blowing snot rockets and spitting in parking spaces. I hate this store. It’s simply gross. When I get home I feel like i need a full body decontamination just to get the filth off me. Never again!

This Ross is pretty miss for me.
As far as clothing goes its a big fat no. Never fond anything I had to take home here on the clothing end.
Housewares is more promising, as well as the beauty section.
I also fond some cute shoes here. They often have Steve Maddens for around 20 dollars. So that’s a plus, but finding them in your size is always a let down. Boo!
I did find an adorable Betsey Johnson makeup bag set here for under 20 that is normally 60 at Macy’s. The purse section is here is still expensive, but lots of designers. I would say the Ross near Farmers Lane is better for clothes if that is what you are looking for.

Dirty and disgusting used baby diapers on the floor, place smells bad. The deals are here if your will to be very low class and shop in your toxic waste suit.

Love having a Ross close by staff is professional and friendly. I love finding great deals on clothes and kitchenware.