Compass Self Storage

my rent went up $ 36 in 14 months and they will not honor the one month free that they advertised… do not use this rip off company!!!
oh and then they will try to justify it because of demand, i should of went to a storage place that cares about their existing customers instead of the future once they want to rip off.

Very quick process, very reasonable rates that are comparable to other companies, excluding their Lockwood Ridge company which is $ 100.00 per month more for the same identical size
unit! Will let you know more in a year when the go for the rate increase!

The staff is extremely friendly and helpful! We arrived to our unit with 7 ladders (10ft & 12ft) and we didn’t know how we were going to get them up the elevator, let alone fit them our storage unit. Jeremy and Gus came to our rescue and carried all 7 ladders up to our unit for us. Then they found a way to safely store and secure them in our small unit. We couldn’t of done it without them! They went above and beyond and we are so thankful for all their help!

I needed temporary storage for some household items for a few months and Compass offered the best price I found. Whenever I visited I found the facility clean and easy to use.

This was our first storage experience and our expectations were just blown away by the facility itself and most of all by the manager Dick (spoiler — he’s awesome)
–My brothers and I came down and rented two units for all of our stuff, Dick gave us a deal.
–We needed a u-​haul truck which they rent on premises for a couple of days, Dick hooked us up and helped us out with a great deal on the moving equipment.
–He hooked us up with a lot of other stuff that I’m not going to mention because it would make all of you jealous.
–When we were unloading during hours he programed the elevator to go to our floor automatically without us needing to enter our PIN # every time (it’s a bigger deal than it sounds).
–The facility is top-​notch, its clean, orderly, cool and most importantly it smells good.
–Dick really went above and beyond anything that I would expect a manager to do, a lot it being little considerate things like programing the lever for us that I mentioned before.
–The facility has about 4 – 5 large hand trucks that you can use to pile your stuff on to make transporting it to your unit that much easier.
Overall it was an amazing experience and the manager Dick is just a really swell guy that will make your stay that much easier.
Update #1 — We had to go back down for another smaller move about two weeks later, and I don’t want to into specifics but let’s just say that Dick didn’t let us down AT ALL and he even topped our previous experience with a giant cherry.
Once again I really recommend the facility and especially the staff — and when you do go in and get a your own unit give us a mention, we’re not easy to forget!
signed — Best Dressed Movers :)

They will charge you for fuel unless you return it with more than it left with. I repeat MORE. I got a truck with slightly under a quarter of a tank. Drove it 97 miles put in $ 30 worth of fuel and returned it the exact same place and got nailed with a 40+ charge.
The only Uhaul I have ever used that his done this. I understand refueling, but it seems like the want to park it on a hill and say there’s less.
Will never use this provider again and will tell all other to stay away.

Great facility. Very clean and reasonably priced. Like the code process to get in after office is closed and to use the elevators. Also has great security cameras and lighting throughout. Would recommend to others.

Great storage facility with great folks running it. It’s like a high tech Ft. Knox that’s open by access code 24-​hours a day, which is very convenient for me. Nice large heavy duty elevators in a building which seems pretty new. I highly recommend it to anyone.

Regrettably, as a result of my final transaction with the management, I must downgrade my rating to 1 star (I’d give zero stars if possible).
Though I was promised a refund on any unused prepayment, I am now told that all prepayments are non-​refundable. Fortunately I’m not out more than $ 200, but for management not to be fair and reasonable, and most importantly renege on a committment, leaves a very sour attitude about this company.
With this kind of attitude, why would anyone want to do business with them???