Best Western Plaza Hotel

Worst motel ever. Last room in town so we took it, but should’ve slept on the beach.
-$ 200 room was told it had a ‘hot tub’, but really it was a dirty jet tub with a shower that any elderly person would have hurt them self trying to get in or out of.
–complimentary breakfast til 9:30 was really first come first serve and by 9am there was nothing left, and the coffee should have been called brown water, not coffee.
–at 10:30am room service barged into the room (though checkout was clearly at 11) as we were standing in the room packing up
–on the way out the concierge asked how our stay was and my response «less than acceptable» yet he made no attempt to ask more as we walked out.
–I have paid much less for a lot more even in California.
–rooms, carpet and décor not updated since 1982… really a gross place.

We had a perfectly fine stay here. The price was right ($ 100 night for three people, two queen beds) and we chose them because they had the most flexible cancellation policy in the area and our plans were subject to change. The hotel is not super fancy nor super up-​to-​date, but it was clean, staff was friendly and there were no bedbugs (yes, yes, I always do a thorough inspection). My one issue was that there is no elevator for the second floor (not a huge deal for us but could have been very problematic for many guests) and there is no automatic door or handicap button to push as you enter (makes it a bit unwieldy to get through double doors with luggage). The continental breakfast was fine — it does end at 9:30am so you’re best off to get there a bit before that. The staff was kind enough to accommodate people who were trickling in after 9:30, even though they’d already started cleaning up.
All in all, it was fine for $ 100/​night. Yes, there are certainly fancier places to stay in Saugutuck but this met our needs with no real issues beyond the lack of elevator/​automatic door. It’s also a less than five minute drive to downtown Saugutuck so quite convenient!

Two stars because it gave us what we needed — a place to sleep for one night. Otherwise I am completely unimpressed.
The price for what the place is is completely outrageous. $ 200 for a not great king room. This might be okay if the room and hotel were impeccably maintained and furnished with high quality beds and amenities, but this is not the case. The whole hotel looks like it has gone through several half– arsed remodels that were never quite right. Our room looks like it used to have glass separating the tub from the bed, but now it was filled in and is a caulked mess. I took pictures, maybe there was water damage from upstairs because of the odd patching and fill work.
The corridors smelled as if the hotel used to be a smoking hotel. Yuck.
The pool was small but functional. The hot tub was working and appeared clean.
Would I stay here again? Nope.

I stopped by here to inquire if rooms were available, and they were for a reasonable rate. I am a Best Western rewards member and there is a 10 percent discount available, so my rate was about $ 152 for the night.
The rooms are average, much to be expected for the Best Western chain, but my only real complaint was there were no elevators and we were on the 2^nd floor. (There are only 2 floors).
Indoor pool was decent, but the hot tub could have been cleaner. The halls could use some carpet deodorizer as the halls smelled like a gymnasium in some spots. I didn’t smell that in my room, though.
To my surprise, there was a refrigerator in the room, and I did need to take care of some computer things and there was one with a printer in the lobby. The internet is free, but slow like most hotels if you’re not paying for it.
The hotel appears to be family owned, and they were pleasant on check in and checkout, and the guy even took care of faxing some stuff for me for free. There was a gas station about a 100 yards away that sold beer and wine, and I ordered a pizza from Scooter’s which was advertised on the hotel key.
The hotel is not located in the Saugatuck main area, but it is only about 2 miles away.
All in all, not a bad place to stay.

I haven’t stayed at this place but if this place is anything like their Customer Service over the phone I going to have to say I am glad I didn’t stay here. I called to cancel a reservation and was put on hold about 7 times with the guy I was speaking to coming back forth to me about me reserving the room under a different phone number. What’s that have to do with anything when I’m giving all my other personal information. So then he tells me he cancelled the reservation and I ask for a confirmation number and get put on hold again. I ask to be emailed a confirmation number because at this point I do not believe anything this guy is saying and he states they do not send email confirmations. The big deal here if I do not cancel within the time frame I get charged for a day which they have my credit card info. from my unit it reservation to do just that.

Our trip was a little off starting with our arrival. We checked in after 9PM on the Friday of Memorial Day Weekend. We had requested first floor because I have knee problems that make steps difficult even without carrying luggage. The desk clerk informed us that our room was on the second floor and there were no elevators. We said we had asked for first floor; he unapologetically said that the deluxe rooms were only on the second floor. No response when asked why they didn’t call or email us as a courtesy. We knew that most places were booked so we stayed, but we knew that it would be more difficult than expected.
The room was ok but quite plain, lacking in art work and also needing a comfortable chair or two. The beds seemed ok, but all three of us had back aches each night, so clearly there were problems there.
The breakfast was only served from 6:30 to 9:30 even on the weekends, and it was very skimpy. On Sunday at 9AM most food was gone; there were 8 people looking for breakfast and we asked the attendant to bring more. After some time she brought 3 sausages and 3 fake omelets. When asked for more she appeared shocked and said ‘you want MORE?’. She only put out 3 or 4 yogurts at a time and limited sweet rolls. The hot breakfast was fake omelets, sausage patties and sausage gravy. There was not a microwave, one woman took a bowl of oatmeal to her room to cook it.
The hallways were dark and plain, there was no vending on the second floor, the air conditioning labored to work even though the highest temperature was 80 degrees. There were lots of small items in disrepair in the room.
The pool looked ok but was filled with teenagers while we were there so we did not try it out.
Overall it is not the worst place we have stayed, but for $ 169 per night, it was not nearly good enough. Saugatuck is filled with B&B’s, old style motels, inns etc. There are so many places that have more to recommend them. I would highly recommend AGAINST staying in this hotel.
An added note is that for people who are tall or who have bad backs or knees, the toilet is quite low and is not easy to sit down/​get up. All the seating in the room except the beds themselves was low. After three days I was eager to get home to a comfortable chair!
Room Tip: Upper floor is NOT accessible at all.

We had to stay at this hotel for a wedding at the Felt Mansion last weekend. The hotel is old and dingy.
In the main seating area there were HUGE rolls of carpet so we had to stand under the awning in the rain for the shuttle to take us to the wedding.
The maids are SO loud in the morning they woke us up banging down the hallways at 9 in the morning.
On top of all of that we paid $ 220 for a room that smelled of urine. The tub would not stay full of water and the men at the front desk are not welcoming at all.

Several friends and I went to Saugatuck for a quick trip. We wanted easy and convenient. We got both here. Management asked us every time they saw us if everything was okay. Anything we asked for was quickly provided. Noisy kids above us, but over all decent place to stay, quiet and very clean. For the price, great deal.

I came to Saugatuck on my own for a small getaway vacation to clear my head. The hotel was quiet (except for the elephants upstairs), not overly crowded and the workers (I think it’s family owned) were ALWAY incredibly nice and helpful. I just wish they had an elevator for the upstairs.
The rooms were average, typical Best Western hotel, but everything was clean and the service was very friendly. I would definitely go back. If you want a hotel within walking distance to downtown, this is not for you, but I have heard (from a local business owner) it can get really loud at night because that’s when the young & drunk come out, so being further away might be a good thing :)

We found this at a GREAT price ($ 99 AAA) during Tulip Time Festival (only ten minutes from Holland) and it was fine. Sure the Wi-​fi was slow and the building is getting older, but room 109 did not smell or have any issues. I thought the bed was comfortable, but maybe I was tired from walking and exploring Holland all day. The staff was friendly and knowledgeable. The breakfast was nice; coffee was decent, fruit, yogurt, milk/​juice, breads, sweet items… and a fresh waffle maker!

Ok– Labor Day weekend– only place available– 179.00 per night– GROSS– run down– smelled of moth balls– clogged tub and sink– old sheets and blankets– very run down– its not worth it.

Easily one of the most disgusting hotels I’ve ever been to. It is dark, completely outdated and dirty. We stayed in room 124. It smelled like the elevator at the green line, Ashland stop. If you are unfamiliar, imagine a small space that has been repeatedly urinated in over a long period of time by homeless people. The smell in our room was so bad, I could smell it down the hall when the door was opened, it made my eyes water and my throut scratchy. I can deal with musty hotel smell, but homeless urine stench is unacceptable. unfortunately, there were no other hotel rooms within an hour on a holiday weekend, so we were stuck. I am going to burn everything on this trip as soon as I get home. Oh, almost forgot to mention. The piss hotel cost us $ 200+ tax for that one disgusting night. Never stay here!

Stayed here one night during memorial day weekend 2011. Staff nice but this place was dark, dingy and outdated. Price was WAY too high. Breakfast was decent but could have been better.

Staying at a Best Western in a cutesy, B&B-having town like Saugatuck feels a bit like going to NYC and eating at TGIFriday’s. It will give you what you need, but won’t give you nearly an accurate idea of where you are.
With that said, the Best Western was perfectly fine. Friendly front desk staff, clean, pool and hot tub available (though small), a computer available for your needs as there is no WiFi in the rooms, easy to find, laundry, ice and vending machines on both floors.
Cons: the Coke machines were out of almost everything, the bed was comfortable but not the best, it’s too far to walk to downtown for most people and there’s no elevator — but it is only two floors.
I’d stay there again, but I’d look at other options first to get a better local flavor.