Charlie’s Pizzeria

So I’ve eaten here before got a wrap was pretty good next time an Italian sub skimpy all veggies no meat so tonight i give them another chance anyone can have a bad night i get an Italian calzone 1 piece of meat across the bottom all cheese i call the guy says i made it myself it has more than that well I’m eating it I know whats on it no meat save your money go anywhere else for a better meal good luck place has gone so far down hill since it moved from its previous location never again

Charlie’s is like a slot machine… most of the time you lose, but every now and then you get lucky. We had several bad experiences at their old location so it took us some time to try them again at their new place.
We tried a number of items from across the menu covering several visits. First, the place is clean, unlike some other area sub shops where you can tell what the last ten customers ate by looking at the floor. It’s not sparkling, but nor disgusting either. Second, the pizzas are passable, at best. Our margherita was a mess of melted cheese and poor quality basil. A basic cheese wasn’t much better. We asked for well– done crust and each time the crust was very doughy.
On the plus side, the salads are large and ample, their grilled chicken, either as a dinner or sitting atop a salad, is very good. The burgers are juicy, the fries are crispy. The pasta dishes provide a good portion of decent macaroni and toppings (and on Tuesdays all pastas are $ 5.99, a great deal).
So much like a slot machine, you can lose on a number of items, but get lucky with several others. Unlike the slots, however, you don’t get Chaka Khan, Grand Funk Railroad or The Guess Who playing across the room. I guess you could grab something to eat here and then go to the Squire.

WORST customer service EVER! We had a problem with our order and were told to hold on while the owner started screaming in the background to his employees about what could we possibly want. So unprofessional. Our salad dressing tasted sour as if it were expired and instead of offering something else to us, the owner told us that he would take a picture of the box of salad dressing and send it to us. Take the extra 2 minutes and go to SAUGUS HOUSE OF PIZZA right down the street! Their food and customer service make this place look pathetic. I’m never coming back!

My husband placed an order by phone while the owner snapped at him and rudely took the order. He seemed really irritated about something. It came an hour later with two diet Pepsis instead of regular. My husband called back and some idiot kid answered saying «uhh don’t know what to tell ya the owner isn’t here.» My husband asked to be called back, and when he was, it was the same idiot kid saying «the owner said he took the order and YOU said diet.» So he accused my husband of lying after having spent thousands there over a period of several years. What a scumbag.

This place is sweet. Meatball sub, provolone, light on the sauce, is perfect. And the view of the Civil War monument is outstanding.