AT&T

I’ve been a customer with AT&T for almost 20 years now!!!
Last week I went to AT&T an store in Square One Mall, Saugus to get a new plan for my business.
They told me they don’t offer that plan so he put me on prepaid plan.
I agreed, and bought the plan, but after I was done in Saugus I went to another location in Malden, because they are the one who originally told me I can have this plan.
In Malden I got the plan I was looking for, that Saugus told me they don’t offer, and this is the same company?
Later on I went back to Square One Mall to cancel the pre paid plan that they put me on. At first I had to wait a very long time before it was my turn and make an extensive explanation of my issue to the sales person. He told me he had to check with his manager. After 45 minutes I’m still waiting for his response. So I check with the sales person to see what’s going on, he goes in the back to check with the manager and comes back telling me he is still checking on it. After another 45 min I’m still waiting for the manager to come out and again tells the sales person that I’m still waiting. He goes in the back again and I finally get to talk to the manager after another 30 minutes waiting. I have now been here waiting for two hours. The manager comes and he ask me
«What he can help me with?» So I had to explain to him all over again my issue with the plans. He told me «it’s nothing we can do it’s not our fault».
I told him «you keep me here for two hours to come out and tell me it’s nothing what I can do» that’s what you call customer service !!
Now he started being rude in front of my family and other customers as well. Then he started to threaten me that he’s gonna call the security. I told him Please do and that’s so embarrassing to have a manager talk like that to a customer, as I mentioned that I’ve been with AT&T, me and my family for almost 20 years and I never been treated this way by a customer service representative or a manager before. Now I know why you only have 1– star reviews on this location.

I understand you are all on commission and are thus motivated to try to make the best deal for yourselves by up-​selling. I’m totally OK with that. It’s how sales is done.
But when I politely refuse what you’re offering THREE TIMES… and tell you very clearly what it is that I want and you STILL don’t take the hint and try to get me to buy the leather-​back model which is a «GREAT deal».. .
Well you just talked yourself out of *any* commission at all.

This store exemplifies why AT&T is one of the most hated companies in America. The employees ignore customers, give misinformation, are generally obnoxious, and refuse to stand behind what they sell. I bought an expensive glass screen protector from them for my iPhone6+, and after barely 2 weeks of very gentle use (never dropped, not bent, always in a rigid protective case) it cracked. I took it back to them and they refused to do anything about it. When I tried to discuss this with them, they told me to leave the store or they’d call mall security. This is apparently typical for this store.

This review is for the At&T store in the Square One Mall (near Macy’s) in Saugus. I couldn’t find that store on Unilocal so I’m writing here.
I’m an AT&T customer for 7+ years and owner of every iPhone since the beginning. I’ve had the runaround at the non-​corporate stores so I asked specifically if this was a corporate store as soon as I went in. I was told it was (but perhaps it’s not).
I was simply looking to see the iPhone 6 (I have the 6 plus, but wanted to compare to a 6 for my wife). The sales associate repeatedly ignored our wishes and tried to sell us on an installment plan instead of what I have currently. I had to say loudly several times in front of the other employees at the store (it was empty, no surprise there), that I didn’t want to change my subscription at all. I repeated this literally 4 or 5 times, loudly, until finally she walked away into the back of the store.
I stood there wondering what was next for about 30 seconds, realized I had walked into a little corner of hell while the other employees glared like we were the ones in the wrong, and left.
Certainly I’ll never be back to that location, but this folks, is how you lose customers. Dear goodness, it truly is.

POOR customer service and being treated like crap. The following happened within 4 minutes of entering the store. Today, I walked into this store with my wife. Within a minute we were approached by someone who asked if we need help. Yes, we asked about upgrades, he said every 2 years you can upgrade are you current on your bill? Yes, but this months not paid. He instantly looked at someone to the right and walked away. Then another associate came up, in which the first guy said to him hey I need you here (to stop him from helping us). Then we were ignored by all associates. LISTEN AHOLE, are you the manager? I pay ATT 2,880 a year for 4 phones (I have been an ATT customer for 5 years. I have given your company around 14k in 5 years. I was getting ready to buy a whole set of new smart phones from your store. I do not treat any of my customers with my company like this. They get 100% attention regardless of how much they spend. It’s ok. You helped your local store get a bad review, you should be fired. I will enter your store one more time this week without my wife. Treat me like crap, I will get your name, then tell you to F off while I record the entire thing on video. Then upload you to the Internet & report you to ATT, or how about just going to fox25news. I’m quite sure ATT will not tolerate your ability to provide horrible customer service. Get ready for my second visit, I’m bringing cameras.

Everything was going perfect until I saw this kid come in today and simply ask if they were hiring. This guy who was holding the tablet and setting people up with Sales Associates told him that there were ATT’s hiring around and the kid said thank you and walked away. Then this guy (I wish I got his name, but he was very femminine), yelled back to the kid, grabbing everyone’s attention and said, «NEXT TIME YOU GO AROUND LOOKING FOR A JOB, WEAR A SHIRT AND TIE!!!» I was stunned at what happened and everyone started laughing. I do not recommend going to a store where the employees make fun of other people. I will not be stepping foot in there anytime soon

It’s never fun having to deal with problems with your wireless phone. I had upgraded my cell phone and received a phone that was malfunctioning out of the box. In an effort to avoid having to go through the rigamarole of dealing with exchanging the phone over the internet, I wen tout of desperation to the AT&T Store at the Square One Mall, hoping they could help. I encountered Greg, possibly the best customer service person I’ve ever met in my life. The phone I was having problems with is apparently an older model, which means they no longer carry them in the store. Greg didn’t let that deter him from helping me though. He grabbed my phone, added an App Killer for me, to help stop the phone from freezing up. I asked him if they had any accessories for this model phone and there were none on the floor. He then proceeded to go in the back room to find what there might be back there. He was able to find me some screen covers, which cost a whopping $ 5. It’s now clear to this gentleman that the sale was going to be very minimal. But he still took the time to help my mom fix a couple of small problems with her phone too. Then he offered to apply the screen guard for me, since it’s sort of a pain in the butt. He joked with us as he put the sale through the computer, but not before checking our current rate plan to ensure that we were currently taking advantage of all the discounts we were eligible for. I swear, he must have thought I was some kind of Secret Shopper, the service just blew me away.
I wish I could always find people like this to help me in retail settings, it was truly a pleasant experience.