Verizon Wireless

My husband and I went to this store because I was having trouble upgrading my phone online and wanted to see if they could process it in the store. There wasn’t a lot of people waiting but it took an extremely long time to be seen by an associate and the only thing he did was go through the Verizon wireless site on my phone to try to purchase the phone. During the process he repeatedly tried to talk us into giving up our unlimited data plan that we were grandfathered into even though we explicitly stated that we wanted to keep it and had already weighed the costs.
When the sale failed to process on my phone he gave up and said it was because of our data plan but I had done my research and it shouldn’t be a problem from November when they raised the price for the data plan. After speaking to his manager, he said that they «might» be able to do it on their system but we could lose our plan. At this point we just walked away, since he was trying too hard to get us off unlimited data and it was obvious that he must get a kick back or something if he had made the sale.
We call customer service when we got home and lo and behold, they were able to process the sale no problem without changing my account! The agent was also shocked that I was lied to at the store about not being able to do upgrades on phones with unlimited data. I will never go back here again and this was the worst buying experience I have ever had.

I just went here last night. My phone did an upgrade and it killed it. I tried a few on line fixed to no avail. Figured I would bring to the specialist. They were very friendly and polite. Tried all they could but pronounced my phone… dead on arrival. This was about minutes before they closed. They did not make me feel rushed or unwelcome. Apologized and said a new phone would be at my house the next day. Here it is, the next day… new phone in hand.
Thank you Verizon Wireless in Saugus

If I could give less than 1 star, I would. I’ve had verizon for over 10 years and this (on two occassions) was by far the worst experience I’ve had with them. I went in a few weeks ago for a new phone which went well because the kid who helped me (Brady) was great. He got me a deal and new phone for a good price even though I wasn’t eligible for an upgrade.
The issues: the guy helping my girlfriend and her mom was a straight up lazy jerk who wanted to argue with me about not being able to put iTunes music on an android (there’s an app for that). Instead of kindly asking me how it works, he insisted it wasn’t possible and was rude. When I got my new phone home, I noticed the glass screen protector had a crack across it, but I hadn’t so much as put it in my pocket.
When I returned to verizon the following week to turn in my trade in phone, my experience was awful. The kid who helped me was not compitent and initially refused to take my trade in because my name had disappeared from my account. He finally let me speak to a manager who replaced my screen. What a hassle overall… I’ll definitely take the time to travel to a different verizon store to avoid this one.

DO NOT GO TO THIS VERIZON LOCATION. TERRIBLE SERVICE, LONG STORY… but totally worth the read… TO PROVE IT
My mother and I (loyal verizon customers since ’02) got texts to our phones saying to come on in and trade our currents phones for an early 18 month upgrade. So like loyal and faithful customers, we did just that. (My girlfriend also came to get an upgrade, I promise this piece of seemingly useless information is helpful for this review)
WELL. We walk in and are immediately greeted by one of those staff members walking around with the ipads (I mean tablets, sorry that wasn’t an apple plug… or was it?), took our names and within 5 minutes we were being helped. Off to a good start right? Read on my friend, read on.
Our biggest concern, going from apple to droid, was if there was any way we could transfer all our data from old phones to new. (I.e. pictures, contacts, music, texts etc) He immediately shot us down saying there was no way. And basically made us feel stupid for even asking and believing what they say in disney is true about all your dreams coming true if you just believe. My girlfriend then kindly mentions to him there is in fact an app you can use to transfer your iTunes music to your driod phone. He was surprised that someone knew more than the little information he knew about verizon and how the software they promote functioned. Now, with this new threat of a customer being more helpful then him, he seemed to change is attitude about helping us (and I mean the slightest bit. Comparable to feeling the earth move beneath your feet) and decided he would try to upload our data to verizon cloud. Which didn’t work. And instead of brainstorming to figure out a better solution he just said, «Sorry. I tried.» My mom and I decide to suck it up and just start a new life with the new phones.
You should probably grab some snacks, I’m not done with my story.
He pulls up our account, attempts the upgrade and for some reason can’t. He goes to the manager (which is in the magical land of Narnia in the back room whom you never ever see. I question if he or she is real) gets some «manager» codes, and still our upgrade won’t go through. He hits us with another, «sorry. I tried.» And expects us to just leave. We are incredibly confused why we were told to come in for trade ins, and then not get them. He said the system physically won’t process our upgrades.
Meanwhile, my girlfriend is checking out at the counter across the way. With a bag full of fun items like a brand new phone, some chargers and cases. Note: she wasn’t even eligible for an upgrade OR trade in but the Narnia manager approved hers, and with the help of the best salesman in the world (I forget his name but conveniently he wasn’t a permanent employee, just visiting from another store. So if you locate him please let me know) she was checked out and on her way in no time. We salute you, you glorious employee who is never to return to this location and deem this verizon location forever incompetent.
Back to my mother and I. Turns out they just updated the verizon database software and some accounts we’re affected and could not be bothered with trying to upgrade or do trade ins. We asked of we should try another store, come back later, like… what goes on, give us our options. They said they didn’t know what the best option was, possibly to call the verizon headquarters and talk to those narnia people. They ended this more than unsatisfactoy trip to the verizon store with one last ‚“Sorry. We tried.“
At this point we were livid. We were ready to cancel our verizon account and switch to a new provider. But that’s just crazy talk because verizon is the superior service to all other phone companies. Curses.
So long story long, do NOT go to this verizon location for even the most basic needs. I think it’s required that you do not give once ounce of care for your customers to work there. I swear its a written in clause of their application for employment. This is a multiple incident conclusion, people. I was stupid enough to return to this location two weeks later with my girlfriend to drop off her trade in phone. They wouldn’t take it because she wasn’t on the account (which is lies, how did she get a new phone two weeks ago if she’s not a registered customer). The salesman that helped us was not eager to help us and was ready to leave us with a «Sorry, I didn’t try at all, I just said no because it’s easier.»
Never again will I return to this location. I will ALWAYS go to the square one mall location. Read my pleasant review of that location on their Unilocal

Thursday evening walked into the store to make a purchase of a new phone. As I walked in, I wasnt greeted by anyone. looking around the store, I noticed one man at register being helped and one family of 4 looking at phones. I walked around back to the make myself noticed when I saw 3 employees and a LG brand rep playing with 3D goggles. I stood watching in hopes I would get noticed. 10 minutes has now past and not one person has offered to place my name in the computer. After 3 minutes of watching these people make fools of themselves a girl behind the counter said. «Hi can I help you?» I replied «no im just here to watch you guys play with your fucking gadgets, of course I need help» at that point they put my name in the ipad and said it would be about 15 more minutes and they were really busy because the new phone comes out tomorrow. I looked around the store and it had dwindled down to about 3 customers and me. The LG guy then turned to me and said, «well since your here why dont you take a look at these new glasses» so I put them on and took a «virtual reality tour» after talking with the LG guy for a while who introduced me to the New LG phone he said that he would get a rep to help me since I was ready to make a purchase. He packed his back of gadgets and made his way to the front of the store where he spoke with an employee. I decided to check out some phones. Well over a half hour has past at this point and I look up to see all employees watching a clip on one of the employees phones. Out loud I made a remark and said this is rediculous. One individual shopping came up to me and said «wow stores empty you would think they would help us.» An employee finally came over and said, «Eddie? «as he looked down at his ipad. I then stated «No» he goes, «ok your the next to be helped, should be ¹⁰⁄₁₅ minutes» at that point I said this is absolutely a joke and walked out of the store. Left unhappy and irritated without a new phone.

Great service today much better than reading store
Bought 2 phones and upgrade service

Yeah I’m going with the consensus here… My son picked me up and said let’s go to five guys… So of course I figure why not run next door and see what I can get him for a new phone. Ya see I already ordered mine in the square one mall store last week, it was relatively painless and easy. I got into this store about 7:35 I was exactly 3^rd in line… There was a handful of people in the store and 2 of them from what I can see being helped… The greeter which they have which I think is a giant waste of an employee just stood there after signing people in, and me and two others waited and waited and waited… They never finished with the people in front of me and after 25 minutes and the store actually being locked (they close at 8:00) I just asked if they could unlock the door and let me out… I guess having a giant stand alone store really bright and spacious is way more important than anything else… you know like having employees that can actually help customers. Anyways it’s quite clear they don’t care… My advice head to the mall, super quick, super friendly and very very helpful…

incompetent!!! seriously these «salesman» took over 45 minutes servicing people who dont know what they want. They couldve at least acknowledge that I was waiting. I knew exactly what I wanted and couldve gotten me my phone I be out of there in less than 5 minutes. Owner/​manager or whoever in charge needs to hire better worker or offer better training. Today is June 19, 2014 and i was there at 530pm, walked out at 610pm without a phone.

I can’t believe these reviews are so bad. I had the best possible customer service here. I think his name was Brian. He was knowledgeable, smart and worked quickly.
I would not hesitate to go back here at all.

This review is just for this store location, and not the Verizon Wireless phone service.
Went in to see about getting my sister a new phone, was a Saturday afternoon. The store was ‘busy”, but there seemed to be a disproportionate number of Verizon employees just standing there in the middle of the store. I asked one why my sister was waiting for a «salesperson» when there were 5 employees standing there. I was informed they were «not in sales» and were waiting for other customers with tech issues to arrive. Really? 5 employees standing doing nothing and a line of sales customers? Unacceptable!
I asked to speak with the manager, who agreed with me… condesendingly, and then said he would «correct the problem». It didn’t solve the sales line. Pathetic.
At the end of this, they didn’t even have the phone in stock that my sister wanted (popular model of course). I won’t be back here.

My phone would say «Preparing SD card» and it would not get out of the lock screen. I did some research that said either it was a fatal flaw with the phone and they would exchange it or they (or I) could try to restore the phone to factory settings to see if that would fix it. I decided it was better left to the professionals to see if I would need to wipe the phone clean.
In the store, I explained my problem, the «tech» guy Michael tried fixing it. He couldn’t get past the lock screen either. He decided my screen was the problem because the Droid logo «looked funny» and that when I traced out my password, it wouldn’t respond (this is why I BROUGHT MY PHONE TO YOU). He said I would need to re-​set my phone and all it would wipe out was my contact list, and as long as I had my email info, I could get all that back. Skeptically, I said fine, he started the re-​set. Halfway through, he started tapping the screen. He said «see, your screen isn’t responding» because he was trying to get to a menu. I said I think you have to hold down the «Volume Up» and «Camera» buttons together to get to that screen because I had read it online 2 hours before. How can I know more than this guy if he said that was the only way to fix it?
After re-​setting my phone, the phone froze right away (shocker) and the little Droid guy turned white when Michael touched it. Now he was positive my screen was screwed. He told me my phone was beyond repair and sent me over to Sales.
At Sales, some girl with a crap attitude said I wasn’t eligible for an upgrade until October. That was it. No «let me check if you have insurance» (I do), no «let me check if we can exchange your phone», nothing. These idiots let me (a CUSTOMER) walk out of their store with a phone that didn’t work.
In the parking lot, I was pretty sure the SD card was bad, so I popped it out, the phone worked fine. Except now the expert Michael had now wiped out all my apps and pictures because my «screen» was apparently the problem. When the hell did it become OK for adults in trusted positions to be so stupid???
If it was up to the Verizon people, I would’ve either A) paid $ 651 to get a phone before my upgrade or B) not make phone calls for 70+ days. Instead, I bought a new SD card for $ 20 and my phone is fine.
My IPhone friends tell me that if I had an Apple product they would’ve exchanged it no questions asked.
Thanks Verizon,
AK