Extra Space Storage

I want to start by saying I will throw all my belongings away before using this company again. I moved my apartment into one of their units when I came home from college. They had a great promotional rate $ 59 a month first month free for a 5×10 unit. A few months later they increased the price by $ 10 a month. Two years later I’m paying almost $ 150 a month more than twice the monthly fee of when I started. They let you use their truck to move your stuff in but not to move it out. This is the biggest corporate scam since Verizon and Comcast. When my storage unit started costing me more than my car payment every month we decided to switch into my fiancé’s name so we can go back down to a reasonable rate. I had already paid the month when we decided to switch, I talked to someone and after lots of back-​and-​forth they agreed to prorate the 29 days and send me a check. After the 4 to 6 weeks quoted wait time I never got a check. The one upside is the facilities are clean and the people are friendly other than that avoid at all costs.

The staff at ExtraSpace is incredibly helpful and kind. I have been renting for the past three years and recently had to get a second unit because my business has grown. Kristina D. found me the perfect unit to meet the needs for my business. Judy S. is always at the front greeting everyone with a smile and willing to offer a helping hand. Rob R. is always available to help with any of the needs I have for my units. Because of the nature of my business, I am at the unit several times a week. Each time I am there, the staff greets me as if I was family. The location is safe and clean. The staff all go above and beyond to help make my experience there easy and less stressful.

I researched a good many storage places from pod to storage units. Extra Space Storage (ESS) was very upfront about all the costs, very friendly and helpful. I wanted climate control and found a online deal for the company, which Judy readily honored. We when to look at the place and met Rob, equally knowledgable and helpful, and he showed us the unit and the ins and outs. We signed right up. In my research I found not everyone in upfront about costs, rules, rate increases, insurance, etc. Oh the place was immaculate. We have only move a few things in, but so far it looks great. If my opinion changes I will be sure to let you know.