Geek Squad

This is the second time we have used the GEEK SQUAD– they are very late. After waiting for service until the end time, we are finished with them. We had to call them twice to ask about our status.
‘The bitterness of poor service remains long after the sweetness of Low Price is forgotten.‘
You will never see us again Best Buy or GEEK SQUAD.
I work with the public in a service position, It is no wonder you are going out of business.

Dear Fellow Marin-​ites,
Geek Squad has the brand. Geek Squad has the partnerships. Geek Squad has the neato cars. What Geek Squad does NOT have is ANY operational skillfulness AT ALL.
How that manifests itself probably varies from customer to customer. For us, that meant a guy came out and said that the TV needed a new part. I wasn’t told that he was merely the diagnostician and not someone who could fix the TV. I called to schedule the follow up and mentioned that they needed to order a part for my TV. They said they would. They did not. A week goes by before they can come back out. Then I get a call saying, «What’s going on? Did you ask to order the part?
Yes, I said.
Well, I’m the tech and I don’t have the part, he says.
Well, can you get the part and come over and fix my TV?
I can order the part, but it’s going to take some time before it can get here.
So I waited a week for nothing?
Yes, I guess so, he says.
If you go to other Unilocal pages for other Geek Squad locations, the reviews are similarly shitty for all kinds of reasons. I would recommend that you stay away from this company.

Try dealing with the system they have is a nightmare!
I wanted to go wireless and the attitude was like, maybe I can help…
bla, bla, bla …
Needless to say, changed all to Apple!

This has been the single worst customer service experience I’ve had in the last 15 years. Highly disappointing.
Do NOT use the Geek Squad for any kind of serious computer work.
Our hard drive went out 2 weeks ago. I took the computer to BestBuy, too their Geek Squad. They sent it to their data recovery service and I got an email that it would be done on the 16^th. They sent me an email, asking me to call them. I called them, and some no-​mind told me to call BACK to the BestBuy store. I called and another no-​mind told m they could not help but took my number to call me in 5 minutes. 2 hours later they called me back, told me they knew NOTHING and to call the data recovery line. I have not even got to the good part yet.
I called the data recovery line and they told me that they could fix it but it would be another $ 300, at least, on top of the $ 250 I already paid. Since I dearly wanted the data, I said, OK. Then they told me it would be a 12 week wait.
12 weeks. I asked if there was a mistake and she meant 12 days. No. 12 WEEKS. Are you serious?!! Can you name an essential thing in your life that you can go without for 12 weeks? 3 monthts?
So weak. This was really abysmal. It’s worst service than PG&E, AT&T or anyone in the bottom of the barrel combined. It’s too bad because I thought they were supposed to have great service.
I’ll NEVER use Geek Squad ever ever ever again. If I could give them a rating of –100, I would, but Unilocal won’t allow that.

THE WORST EVER! Do not use the Geek Squad. They are rude, unprofessional and unknowledgeable. Never waste your time or money on this useless service company.

THE
GEEK
SQUAD.
Does the Squad have a Crew? A Fan Club? Devotees?
‘Cause if not, I am starting THAT group.
We can meet Friday nights, because none of the Squad or the Fans will be busy (yes, I do speak from experience) and talk about how helpful, how knowledgeable, how prompt and even kind the members of The G Squad are.
My computer was acting up, the equivalent to stomping it’s tiny foot on the ground; it plain wouldn’t start. Spoiled brat. In a panic, but thanking the Lord this happened on a Saturday and not during the week; I called for reinforcements. I told them to send in The Wolf.
Today, within his 4 hour window, came my Geek Hero. He diagnosed, he upgraded, he optimized like a Mad Man. He was done in under an hour, and with a smile on his face and helpful attitude. What a Geek.
In a good way!
They come to your door, they fix what ails you and once again, all is right in your Technological World.

Having gone to many Geek Squad precincts in my day, I can say with confidence that the Agents here are very competent and hardworking.
They work with a little pep in their step, going beyond normal measures to take care of their clients. I have the utmost confidence in their quality of work and ability to accommodate the needs of the needy.
Great job, folks!