Donaldsons Volkswagen Subaru

Howard was a great salesman. Very laid back and freindly.
He just wanted to make sure you got what you wanted without spending extra.
Great experience and no pressure.
Donaldson is top notch on sales and service.
I highly recommend

I purchased Volkswagen GTI at this dealership! Thomas was the salesman and he gave me a decent deal. I bought the vehicle, hassle free and without a problem.
I wasnt satisfied that the car didn’t have a backup camera and the dealer didn’t expain the Performance Package that I could get for the GTI.

They don’t answer my email request for a refund on my extended warranty they owe me a 1 YR return since I no longer own the car… WHATS UP PAT DAVIS? All you have to do is answer. I provide you with proof of mileage report from the dealer. Maybe finance is a bit out of your actual scope, it’s a simple request a dealership should honor especially since Donaldson is supposedly all about CUSTOMER SATISFACTION throughout the life of their purchase. SHAME ON YOU!!!

Emailed Tom Banville on a 2011 touareg vin: WVGFF9BP8BD003632. We agreed on a price via email. I asked Tom if there was any paint work on the vehicle and if it had ever been in an accident. He said «NO.We would not keep a vehicle with paint work or body work.» So I drove 25 min to the dealership to look at the car. The entire trunk lid had been repaired and repainted. Not only was the vehicle in an accident, but the repair job was awful. If you look closely at the trunk lid you can see all the sand marks under the clearcoat. I didnt bother to further inspect the vehicle so I dont know if there was additional repairs made. Not only did this salesman waste my time, but he was 100% dishonest. I would think twice before doing any business with this dealership. These guys were caught red handed.

This was the 1^st vw dealer i visited for pricing on a jettA. The staff was polite but I did not feel like they did all they could to win my business. I received better pricing from 2 other Long Island dealerships and much better customer service.

Great service… Erica and Jeff was very helpful… came here to sell my car from autotrader and they were very helpful and friendly… went to a location in queens and it was horrible experience…

Brought my wife’s car to Donaldson’s to be fixed. Had all kinds of electrical issues our regular mechanic could not fix
we dropped it off late at night after they closed, which was a real convenience.
AS we could not pick up the car during regular hours I went and paid and then my wife and I came back later that night to pick car up.
The staff there Is really friendly and knowledgable, it took them a day to fix the problem.
would highly recommend Donaldson’s Volkswagen for all your service needs.

this is a no-​brainer for me. this weekend i leased my third jetta in five years with donaldson’s. love them.

The worst ever.
Don’t lease a car from theses people. I got the Routan mini van from them beside the 20 recalls It had the car started to burn oil toward the end of the lease. When I brought it back to them yet said its normal we are talking a quart of oil a month.
During that period the rear fender fell off and they tried to say my wife hit something and that’s why it fell off. But after what they called an «investigation» they determined the screws all came loose to cause this problem. The guy at Donaldson said «that’s odd I’ve never seen that happen to the Routan. It always happens to the Jetta.» That’s just great to hear. To fix this fender issue took 2 weeks and they wouldn’t give my wife with 3 kids a loaner car.
To boot when we returned the car they sent a guy to my house in a Mercedes Benz who Is an outside contractor to take pictures of little scratches and drum up a hefty bill. $ 400 to be exact. I say what kind of car he drove because this guy gets a cut of how much he can collect on the scratches. He was at my house for over an hour taking pictures. When I returned the car the person at Donaldson said «if you buy or lease another car from us we can make this $ 400 dollar bill disappear.»
I will never buy or lease another Volkswagen and or buy or lease from Donaldson.
If you want to get your pants pulled down than go there.
They are always great in the beginning when they are trying to get the sail but once they lock you in they rake you over the coals.

Just bought a new car from them this week. They are absolutely the best dealer I have ever bought from. Great service from the second I walked in. Picking up my car was also a great experience! I would recommend them the anyone!