Sayville Ford

I had purchased a used Lincoln Town Car for my limousine company from Sayville Ford. I live in North Carolina and was planning on having the vehicle shipped.
I have purchased many vehicles. Some I purchase locally and some across the country. I have dealt with many dealerships (new and used). I can say that this experience was the worst to date.
My salesman was Jack Frost. First, there were no pics online, so I had asked for some pictures to be sent. This took a few days to get done and ultimately I had to have someone other then Mr. Frost take them. Of course, the salesman said the vehicle was «like new». Yes, it had very low mileage and the interior was a good minus a few minor blemishes. The exterior however had many imperfections, with the main one being a foot long deep scratch then had touch up paint used. The scratch was awful and the other imperfections were never communicated to me. The pictures that were sent, was taken from a distance where you could not see it. At least if they were transparent and told me of the issues I wouldn’t be so irate.
They also said they were going to next day air the documents and title to me the day I paid for the car. It actually took them three days to do so, which ended costing me additional time and money.
In short, stay away from these guys.
Very disappointed customer

2 ½ hours for an oil change and that was with an appointment. What a disappointment!

I purchased a new Ford Mustang in March. It was a terrible experience. I had an appointment with a salesperson I had already met, but she was helping another customer when I arrived. I test drove a vehicle with a second salesperson, and decided on a model and options. They did not have the car I wanted on the lot. The second salesperson stated that he would get a vehicle from another dealer (in NJ), and I would have it in a few days. When I did not hear back, I called them. The original salesperson stated that the first dealer did not return their calls, so they found a car at a Massachusetts dealership, and it would be arriving soon. I went to the dealer to pick up my ‘new’ car. To my shock, the car was DRIVEN by a Sayville employee from Muzi motors in Massachusetts to Sayville Ford. It had 340 miles on it. The second salesperson stepped in when I began to leave, as I did not want a used car. He said the car was new, there is nothing wrong with it, and they ‘do this all the time’. He also stated that he had told me someone would drive my car, rather than transport it, which was a blatant lie. When I told him I did not want the car, he pounded his fists on the desk. The manager came over, and repeated his sentiments, adding that he would not get another car for me, and he would keep my deposit if I did not take a car (though the deposit was on the car/v.i.n. they did not get, in NJ).
I did not have the time to leave the dealer, register and inspect my current car, and go to another Ford dealer, so I reluctantly agreed to take the car if they cut the transport fee (they charged me for someone to drive my car) and add floor mats. I had already looked closely at the exterior of the car. I signed the bill of sale.
When I got in the car, I was shocked to see both the glove box and dashboard were scratched. Furthermore, I did a route calculation from Muzi to Sayville, and learned that it is 250 miles between dealers. Muzi had test-​driven the car for 90 miles!
While they replaced the scratched pieces for free, I feel sickened by the entire experience. I would never go back to this place, and have told most of my friends and business associates what happened to me there. Beware…

This was the worst car buying experience I’ve had so far, hands down.
We saw a pre-​owned vehicle on their website and headed in to check it out. Their salesman Frank greeted us and we took a test drive. I agreed to leave a deposit on the vehicle and come back the next day to check it over when I had more time — this was apparently unheard of to Frank and he started in with the attitude.
Later I get a call from their finance department saying they were trying to transfer plates and didn’t have my information… I told them again, all i left was a deposit and i would not be giving that information unless we decided to purchase the car.
The next day we went to check out the car, there were several obvious issues with the vehicle I wanted fixed. Frank called me later on in the day and commented about how «it was a marathon making you happy isn’t it?!» before hanging up on me.
Based on the way we were treated by the salesman we decided to walk away from the car and this dealership. It is not unreasonable to ask for a pre-​owned car to be in working order and nobody deserves to be spoken to like that.
Avoid at all costs and do not give them a deposit. We are still trying to get ours back.

This was my third dealership I went to when looking to lease a mustang. At first the staff is very friendly and looked like they wanted to help and will do anything to accommodate you. This was a sign of relief due to that the other dealerships weren’t that great. I ended up having Mary Anna as my sale associate and she was very friendly and nice… All the issue and the reason why I gave this dealership 1 star was because what happened after I got home with the car. The deal I had with them was that they pay off my current car loan. 2 weeks later I get 2 phone calls from my «previous» loan company stating that I missed my car payment on what I thought was my old car. I then realized that they never payed off my car and now I had to pay my old car payment and also had to pay for the new car I leased with them. To top it all off I called for a week and left 5 voicemails and was told someone will call me back and still nothing. I tried to call the manager of the store and the manager of the dealership and he was supposed to call me back but 3 days later still nothing. The service is pretty good when purchasing the car but after you sign those papers, they forget about you. I should read some of the other reviews on here and Unilocal because some people had the same issue as me.

Ok, here is my review. What a joke this place is. I called today to make an appointment to see a 2010 expedition at 7:30 pm. I showed up at 7:32. When making the appointment, I spoke to kim and all I asked was that I only will buy a clean truck and to please make sure that this is a clean truck, or do not waste my time. The pictures on the Web look awesome.
Well, it took them about 50 minutes to find this truck and when the brought it up, it looked nice. Upon inspection, I noticed that the rear hatch has bubbling of the paint (not a major deal breaker). Then I noticed the front bumper is totally cracked (can’t see this in pictures). Then I notice the front passenger compartment, the rug is literally rotted away with mildew rot, probably water damage. Well that put the nail in the coffin. The tires are on their last leg too.
When I spoke with the salesperson who had little clue to anything about this truck, he begins to tell me that the truck is on their VALUE ADDED program. …which basically means, what you see is what you get. They could have stated that in the listing and they could have taken pictures to show the condition. (Don’t worry, I did)
I was annoyed with my wait to see this truck, I am annoyed with kim for not verifying for me the condition of this truck and wasting my time, I am annoyed that Sayville Ford would even put a truck in this condition on their lot, it just shows how proud this place is of the junk they offer. What a disgrace.
While I waited for the truck to show up at the door, I was looking at the reviews here on Unilocal,they are terrible. But… I kept an open mind, had a nice chat with the Jennifer, who is the lovely person at the front desk and waited. Talking with Jennifer was the only good thing that happened there. (I give her 5 stars for the way she welcomed me and gave me her time as I waited).
Well all, I can say is, the reviews are spot on. The best thing here is that wonderful person at the front desk. Thank you to her and be safe in your fusion! To Sayville ford, tour cats show the rope of dealership you are.

This place is the worst for buying a car. My car has been recalled multiple times in the 3 years since I bought it. I am currently dealing with them because my driver’s side window has broken. The car is in their shop because it was recalled for yet another computer issue. I spoke to someone when I made the appointment who told me I was within warranty. My window broke in Janiary and they did some quick fix. Back then I asked if it broke again then what, and the man said as
Long as there is a record that this isn’t the first time they should pay. Well, that isn’t the case. I’m 2,000 miles over warranty. The one customer service person at corporate actually laughed at me when I said I wanted them to pay fully for my repair. They refuse and say it’s black & white. The person I spoke to at Sayville ford actually said its «quite common» for Windows to break. Common for someone to have a broken window 4 times under 38,000 miles in 3 years? That seems excessive. Just want them to fix my window since clearly this has been an issue since I bought the car & there is nothing I could have been doing.

Not polite, unprofessional and super uncomfortable dealing with. Went to try and purchase a focus st and was greeted by an old timer with a chip on his shoulder, everything I asked him was a big deal to do and was pulling teeth for him to do HIS JOB, every question was greeted with rolled eyes and a sigh. they are there to sell cars and I went in there ready to buy but left with my blood boiling. Avoid at all costs!

Holy crap — they have got to be kidding.
What a bunch of screwballs working here — sell you a vehicle that they do not actually have, play games with the finance and then play dumb, wrong odometer reading on the affidavit they must give you with the vehicle.
I can get better service just about everywhere else on earth.
Avoid, Avoid, Avoid and especially avoid the finance clown Arnie.

I see I’m not the only totally disgusted with sayville ford, I wish I would have did a little research on them first, let me share, I bought a brand new box truck for work, and on the first rain the box and cab flooded damaging some tools etc. I called back and they said no problem bring the truck in and we will have it back in a couple days, i asked about a loaner and they said they only had a pick up truck so I had to go rent a uhaul. They call me back to say its ready and I asked the service guy if it was checked after the repair and he says yes yes, the very next rain, flooded again so I go on the ladder to look up there and they just blobbed caulking all over the place on my brand new box truck, major disgrace, so at this point I had and no one was returning my calls so I called corporate and they tried to help but said sayville told them they called me numerous times, WOW and liars on top of everything else, on top of that just tried my air condition for the first time and that don’t work, they are the worst buyers beware, none of this is exaggerated in the least. Ps, they lost a 62k sale because I just bought a new fx4 from Levittown which is a dealership I highly recommend, first class service, next stop better business bureau!

This has got to be one of the worst car buying experiences and I’ve had a few. Every reviewer has this place spot on! Very sneaky! We came to terms on the price, they gave me a monthly number. Great so far. When I went to sign the papers and pick up the vehicle the price that quoted was not the same. I left without the vehicle. If they were honest with me from the beginning I would have bought the van. Hey Sayville Ford just a reminder, honesty is definitely the best policy, at least it is when I’m buying a car.

This has to be the worst dealership I ever purchased a car/​truck from. They get zero stars. We traded in and purchased a used vehicle, and at the sale they stated they could do same day delivery, yet it took then 7 days to deliver the vehicle, which was in stock on the lot. Then it was delivered without 2 items that were promised, the final detail prep was horrible. And finally they never paid off the vehicle I traded in resulting in money being taken out of my account for a vehicle I didn’t even own. It took them 3 weeks to pay off the trade in resulting in all sorts of hassles for me as the buyer. Over 30 years buying vehicles and this is the worst customer service from any dealership I have ever seen. Go buy somewhere else.

I have to agree with most of the reviews on here. They are not as reliable as they used to be and the lies of apr you approved for are all a scam they raise it on purpose and they make gains from your higher apr. Have an experienced car buyer come with you to avoid headaches later. My sale was fine until they say to sign and drive it home and then the fees all became a joke and way over budget. Wish honesty and reliability was a 2 attributes they didn’t move away from as the originally staff always had for years.

Horrible service … Went in to look at a truck they had, left a deposit to pick up at a later date, told them what I could pay for the truck which was not much less than their asking price. They denied my offer and every time, I said okay and asked for deposit back they would give a run around story and it was just constantly back and fourth numerous time. (Typical). Got to the point were I literally just didn’t want the truck anymore. Also I had called a couple times to save myself a trip, this dealer was not close, always had to leave a message for a return phone call, but no one returned my calls. Twice I had called to speak to my sales person, Cam. & I had overheard the guy Tom (Finacial) literally curse him out while he was on the phone with me, not only did he not know how to talk to potential buyers but he talked horribly to employees as well. Also John the sales manger was just as bad … When we finally told the we just WANT out deposit, they told us it would be back in our account the next day, took a week and that’s only because we had called numerous times. SAVE YOURSELF THE HASSEL/​HEADACHE

Run of the mill, sleazeball dealer experience. Handshakes and smiles all the way til you pay. Bought a used 2010 Nissan Sentra from Sayville Ford, and got the usual lip service of what a great car it was, amazing condition, etc. Not even 4 months later, issues started popping up. First and foremost, the brakes were worn down right off the lot. Took it in for the brakes and a tune-​up knowing there may be other things, but didn’t expect the laundry list of problems that went beyond wear and tear:
— Dry Rotted Belt
— Missing Lugs
— Deeply Gouged Out Front Struts
— Espresso Black Brake Fluid (Not certain this was ever flushed)
— Corroded, Gouged Rotors
Oh, I also needed those front brakes. Awesome for someone that has a round trip of 10 miles to work every day and seldom travels. Rather than dealing with this crooked firm, I am eating the cost of the repairs with a trustworthy mechanic. Bottom line — don’t give these guys money…

Did not care for this place at all. Not my first time buying a car and I can tell when someone is trying to push/​scam me into getting one and that’s what happened here.
Salesman kept trying to get us to sign papers for the car without even telling us the final price, we kept asking if we could get the final price first and they would say oh sure yeah and then keep talking and tried to move on without showing us.
Salesman also promised us 1.9% APR when we first looked at the ’14 Ford Escape. Then the day we went to pick it up and actually purchase it, all of a sudden he says they can’t do 1.9% and can only offer 3.9%. It was obvious he was just trying to push off the higher APR because he knew we wanted the car that day and were supposed to be taking it home. But when we surprised him and said no deal then, he quickly changed his mind and gave us what he originally promised, the 1.9%.
Love the escape and are happy with the car, but not happy with the service or the deceitful/​sneaky salesmen.

In December of 2011, my wife and I purchased a pre-​owned Ford Edge. We were sold a warranty by our salesman and finance manager that gave us 5 years FROM PURCHASE or 100,000 miles. Eventually, the Edge experienced transmission problems during March of 2013 and at 37,000 miles, our transmission needed a complete replacement. When going over the warranty we purchased, the service reps told us what we purchased did not really exist. In fact, our warranty was 5 years from the BIRTH of the car or 60,000. They recommended a call to Sayville Ford Corporate. After receiving zero help, we were told to call the finance director. At this point, the salesman AND the finance agent no longer work at the establishment. The person that received our call, TOM, skirted our called on several occasions after he initially told us he would be right back to us. We formally wrote a complaint to the GM, Finance Director, and owner but have not since heard a thing. As for the service dept, they took 7 business days to complete the installation only to have transmission fluid leak all over my brand new driveway and pavers. I will be filing a Lemon Law complaint with the AG Monday morning. Stay Away from Sayville Ford!!!

Typical dealership experience. They kiss your butt and pressure you to make a fast decision, then once you’ve made the purchase hidden costs pop up and they no longer care about pleasing you.