Mattress Firm Schaumburg West

We just purchased a king size mattress from Erick and he totally got us a solid deal. Great customer service and experience altogether.

We purchased my daughter’s mattress here a few years ago. Was happy to see that our salesman was still there. Super nice people. Buying a mattress for my aging mother who is moving into a retirement community. Got a good price and delivery on the day I need it…2 days later. Even though they, and we, are in Schaumburg, they are able to deliver to Deerfield for no charge.

I just relocated to Illinois from California and decided to get a new bed with the new house. I walked in to Mattress Firm with my 15mo son to browse the selection and pick a new bed. I was expecting a swarm similar to a used car lot, but was pleasantly surprised when it didn’t happen. The guys in the store were more than willing to help with questions, but gave me space to check things out. After a few minutes of browsing my son was getting bored, without saying anything, one of the guys brought over toys to play with and started chatting about how his kid is a little older so he keeps bringing in stuff for customers kids. We talked for a while about the move, about kids and different places he had lived in California. It was such a good experience that I came back the next day and ordered my new bed.
Even though the service at the shop was great, I ran into a problem when the bed-​frame I ordered didn’t fit up the stairs in my new house. The delivery guy told me to call the store and ask for a split frame. When I called one of the newer associates answered and looked up everything. He said they could special order a split frame for me but it would be more expensive than the frame I had originally ordered. I agreed to a $ 50 charge for the new frame and just awaited a call to confirm the new delivery time. When Neil called me the next day informed me that the new frame was ordered and set for delivery later that week. When I asked about how I was going to pay the extra charge he said he already waved it for me. He told me that it wasn’t my fault and relocating across country was hard enough. I have never had someone provide me with such above and beyond service. I couldn’t be happier with my decision to shop here.

Great prices, great people. Stayed late and helped us. Really good service and quality of bed. Getting it tomorrow. Thanks to Neil

Neil is wonderful and really cares about his customers and strives on customer service. Thx to him tomorrow we will have a great king size bed

We received terrible customer service by area manager Neil Andree at the store on Golf Road in Schaumburg, IL. Finally filed formal complaint with main customer service dept. We got a refund from Neil after the «used car sales» approach we received including selling us an item not in stock, failing to contact us or delivering as scheduled/​promised, and putting down his competitor. We ended up buying our mattress, box spring, frame and had it delivered the next day (on a Sunday, too!) by the great folks at Sleepy’s just down the street on Golf Road in Schaumburg. Very competitive pricing, delivery and sales of in-​stock merchandise, nice delivery folks, and wonderful customer service. Recommend shopping for your mattress needs at Sleepy’s…be sure to ask for Frank and Aaron!

Awesome people. Steve here was very helpful in understanding our needs and showing us the best mattresses for the best price.
I would come here again for any of my mattress needs. :)

My first experience in the store, for the actual purchase was good. Neil was able to find a mattress set in my budget that woudl do well for my guest room, so I ordered it on a Monday, telling him I would pick it up on Saturday. When I arrived on Saturday, with my rented truck, I found out they had only received the mattress not the box spring. They looked aorund to see if they could find one at a store close, but they couold not. They did end up offering free delivery the next day, so I said okay. The delivery window was set. The time came and went, no mattress, no call, no nothing. I went to the store to see what was going on, and Neil was not there, and the staff did not care, and said it probably was not worth calling the driver to see where he was since I was going to be leaving soon. The driver finally called about an hour after the delivery window, but due to an appointment I was no longer home so told them to not bother. A call to Customer Service went unanswered, as did an email. Fortunately, Neil was there when I went to return, and he processed the return quickly and apologetically. So, while Neil is very good, they probalby are having «growing pains» from just being bought out by a larger company.

Just purchased a twin size mattress for a FANTASTIC PRICE! Neal helped us and met our price point. Neal provided exceptional service and was honest. He did not try to up sell us, he never pushed us — he simply listened, heard our price point, met it and we were out the door. I HIGHLY recommend working with Neal. He is the man! :)

I would actually like to give negative starts. But I can’t. Do not shop here. Ever. Worst mistake I ever made. And I am literally overpaying for it. The staff is rude all around. At every number. The customer is always wrong. Dreams do not come true. But nightmares become reality.

John was very knowledgable and honest. Glad Bedding Experts was our 1^st stop!

John helped answer a lot of our questions, and we ended up spending more than what we had slated for a new mattress. I guess that means he’s a good salesperson, huh? lol I’m not sure if the price was «way better» than anywhere else, but we didn’t want to shop around and I knew what the average range was for a memory foam mattress. It was delivered the next day at noon when we signed up for the 4−8pm delivery. The driver called in the morning to confirm the later delivery, and I said I was actually available much earlier if that was better for them. They were there in 10min.

Everthing went fine until the bed was delivered. The box spring was to tall. I needed a smaller one. Delivery guy said once its out of the plastic they can not take it back. When I called Shaumburg store I recieved a completly different attitude than I had experienced before the sale. Their tone was stern and tuff luck for you. They wanted to charge another $ 80 to give me correct box frame. No wavering, thats it, take it or leave it. They { John & Neil } did mention they can deliver one for free but I didnt fit right circumstances. Makes me wonder.
The end of my experience was: I feel they could have handled this better and gone the extra mile if they really needed to, but they decided not to. Its the difference of telling everyone that I know how great this store is, compared to telling everyone not to bother. r

There was a problem with my S&F mattress little more than 1 year after purchased. Went back and they got me a new replacement & all I have to paid was for the delivery. Great customer service !

Came to this store after reading the positive reviews here. We went here to get a new adult mattress. We walked in a were greeted soon afterwards (and not in an annoying, creepy, I want lots of commission way). Erick introduced himself and let us look without bothering us.
We belined straight to one mattress which eventually we bought. Tried out a few others but none were as nice as this one for the price. We asked Erick some questions and he answered in a good way. Not a Im going to sell you this mattress even though its awful. You know. We were in and out in 30 mins. The mattress got delievered 2 days later. The delivery price was included on the price you saw hanging from the mattress. Only additional price was tax, that was refreshing.
Mattress is great 5 days later, very very happy!

My son needed a mattress set and we set off on the task to find one. One mattress place was like being at an used car lot. The Bedding Experts gave us the best deal.

I’m with Ling on this one. The location of this store makes it easy to shop around and compare prices relatively quickly. We got a good deal on a mattress set for my older son back when he was 3. Of the nearby mattress stores, American Mattress proved to be the worst at price when we shopped the area a while back. Back to Bed was in-​between. Bedding Experts were by far the best.
This time, we needed a new queen set of our own and my 2-​year old needed a full set. Why a full set and not a toddler bed? Well, the Stunt Baby developed a remarkable talent of climbing out of the crib in a matter of seconds before the age of 2 already. Getting a toddler bed seemed silly to do since it would eventually need to be replaced with a regular bed later. Besides, a Stunt Baby needs more room to hop up and down and a bigger mattress helps with that a lot.
We skipped the shopping around part this time and went straight to this place. Located next to Babies R Us entrance, this place is easy to pass by without noticing.
Once inside, you’re in a crowded room full of mattresses, with only 2 narrow aisles to walk around. It was only about a minute before both my kids took off their shoes and were diving from mattress to mattress while we shopped. The staff is indeed not pushy, but they will offer the priciest options first. Our first mattress we liked was a $ 2600 Stearns & Foster. After we explained our intention was to get our mattresses from Sam’s Club if we didn’t like their prices, things got better.
We settled for two Sealy’s — a queen set for us and a full set for Stunt Baby. Total price, with tax, delivery and removal of the old mattresses: $ 1600. Much better.
I should also comment that the salespeople were tolerant of our kids having fun in their showroom, which made our shopping easier since we did not have to restrain them. When you have a Stunt Baby in the family, it is impossible to keep him from what he wants to do most.
We got our delivery yesterday and they were in and out very quickly — nothing broken or damaged. The delivery guys were polite and efficient. What more can you ask for?

In this corner of Golf and Roselle, there are 4 mattress places so the competition is FIERCE.
I pounded the strip mall that housed Bedding Expert, Back to Bed and Verlo, then headed across the street to American Mattress. Here’s the breakdown of the guys at the Bedding Experts vs the other places:
1. Staff: not pushy, willing to educate. And they don’t try to sell me the topend (read, expensive) boxspring. But when I told them the weights of the occupants, they decided that the Posturpedic would be the better product afterall.
2. Product: Experts carry Sealy mainly, while Back to Bed is Temperpedic and Simmons, Verlo is Verlo, and American Mattress is Vera Wang, Serta (the one with the sheep). I’m appalled the other places do not have the cutout sample of the boxspring structure (except Verlo) and I have to take their word that the boxspring I was going to purchase is built the way they described it. Experts has the sample for Sealy Posturepedic and went out of the way to explain the physics of the product. That provides credibility and arms me, the consumer, with the knowledge to take to the other shops.
Utlimately, it goes without saying we bought from the Experts. Runner-​up might have been American Mattress across the street for the slightly better customer service than the Back to Bed guys.