Petco

I adopted a cat from here about a year ago. It was a very fast process and the cat was great. A couple weeks later I called the women who runs the adoption center and asked when she wanted me to pay the adoption fee. She sounded a little guilty and said I could just keep the cat. I was slightly confused but didn’t think much of it. A couple of months ago I took the cat to the vet for his shots and a checkup. The vet said he was very healthy but he was not 3 years old like the women had told me. He was closer to 8 or 10. I was not too upset because he is an amazing cat. The lady gave him to me for free so I don’t have much to complain about. I am just glad he is healthy. I know cats live a long time too. 5 stars.

STOP SHOPPING HERE! I moved away to Chicago and come to this location to use their self service wash to avoid going to the traffic jammed one in the city. I drove 30+minutes on Friday and again today to find out that when the groomer decides to leave early the self service wash gets closed down because no one in the store can rinse a sink after a use. On Friday she closed down an hour early @8 and today I called at 6:24pm and she was already gone when the store closes at 9. I had to drive another 15 minutes to the Hoffman estates location who’s self service wash has the standard hours the same as the store hours (which is how it had always been for all stores). I don’t know which made me more upset having two drive twice because of this store not telling me the Hoffman estates location has a self service or this store not being well staffed that they only have one groomer in charge of this entire section of the store. IT’S A SELF SERVICE WASH, HOW HARD IS IT!

I just love this place when it comes to grooming. They take their time to make sure everything is done. They also paint your doggies nails! I was super excited. Reasonable price for packages. When it comes to shopping here there is almost never anyone at the register and always have to wait a few minutes. The toys are a little pricey for me but good quality. But what I do know is the groomers take care of my doggie.

There is not much going on during the week but on weekends Petco allows rescues to bring their dogs there so its nice then (since I bring my dog with me). Their prices are not the same as their online promotions and the taxes in Cook County are higher (over 10% now) and they should have more competative pricing or demos or samples here. They had a open floor cat room which now is closed and I rather liked that for both the cats to move around in and for adopters too. They have cats in cages still for adoption. I wish the stores were bigger but they seem smaller than their competition. They should offer more specials with grooming or play dates with dogs or even parties tied in with holidays (i.e. Valentines, St. Pat’s, Easter, etc.) to aggressively sell food/​treats and spur adoptions.

Pet grooming very best place to take your pet they have excellent service good advice and love and care for your pet they look very excellent afterwards when you pick them up and happy highway recommended and the very best staff in the grooming department

I’ve been pissed multiple times in establishments but never wrote a bad review bc too much effort and try to forget about it and don’t want people to get I trouble, BUTTTT this involved my dog so I have so share my experience. Came in for nail trimming first time at this location, was terrible experiences, never going back. Girl (A) was not comfortable handling dog who clearly does not want his nails clipped. And she wasn’t pleasant about it. My dog is small less then 9lbs and can get feisty during nail clipping, but instead of controlling him properly during trimming (as I have had great experience at another petco location but recently moved) she let him flop around pulling away from her and choking himself on the leash, he was pulling away so violently I thought his arm joints would dislocate. She wasn’t even trying to calm him down, rather seemed annoyed and this feed his rebellion to get away from her even more. When she let me hold him while she buffed bc can’t do the job well herself… I saw the nails were barely clipped to begin with. She was buffing more then trimming. I felt bad I put my little boo through that. I will drive the 35 mins to our former elmhurst location just to have a safe and pleasant experience for my dog. I will say for credit of rest of store and staff, customer service has always been great and we have otherwise enjoyed coming for snacks and dog food. This was the first time we came for grooming and it’s the last time.

Went here looking for an invisible fence system for my dog at our new house. Was met by not one, not two, but three employees who knew absolutely nothing about them and weren’t shy to say they knew nothing about them. They said they don’t sell many of them and one pointed out the reason why is because they normally recommend to train the dog. I don’t need your philosophy on the training of my dog, he’s fine, I just want to make sure he doesn’t wander into my neighbors yard or chase a rabbit. Why would Petco carry something that none of their employees know anything about? I’ll still get one, but definitely not from there. Or anything.

Ho hum…“can I scan your PALS card sir???
There is not really a whole lot to say about PETCO. I typically come here as a last resort since I order most of my stuff online from chewy. However, since moving here I have had a few million other things going on so my cat, Nero is stuck with the Petco wares. Nero is an homage to the crazed Roman emperor of the same name, consequentially.
I have never in my life owned a cat prior to him, but my previous Loft apartment was not conducive to dogs, so the rest is history. Driving 3 and a half hours here with him meowing his ass off in the back seat damn near brought me to the brink of madness. Still, since the little guy went through a traumatic experience, I hooked him up with some new toys, catnip spray, etc. What began as a simple stop for food and litter turned into 150 bucks.
This place is actually quite small compared to most other chain stores in the area, which I found odd. Most of the other large retailers bring their A game with extreme prejudice in this little bastion of consumerism. Still, I was able to find the brands I was looking for and the staff was pleasant enough.
Also, if you follow GPS, and I am at it’s mercy for the time being, getting to this parking lot is like trying to scale mount Fiji. 3 U turns later, and after actually having the place in sight, my iPhone came very close to being launched out the window at oncoming traffic.

Went in to buy medium size crickets for my sons gecko– due to the cold weather my normal go to of pet land didn’t have any for a couple days so I trekked across the street to see if they had any. They had mediums only as their small and large also came in dead and I was told the mediums were «cold but alive»… Okay. I ordered my usual 3 dozen thinking all crickets cost the same… Nope! Got to the register and found out it was .16 per medium cricket! Ouch! To add insult to injury– the gal helping me counted out cricket by cricket and kept bouncing the bag as she did this. Cricket buyers know you can’t knock them around they are fragile… So I kept saying can’t you just give me a little extra to make up for the «cold» crickets that will prolly die… She said she did… Then she asked if I wanted cardboard which we never get and she proceeds to tell me in a snippy way…” We tell people all the time that crickets live longer with the cardboard in there but no one listens…” Um thanks but not necessary it’s just a pain to transfer the crickets from the bag to their cage when that’s in there… I wish they would of had signs posted of the cost of these crickets. Petland in .99 per dozen and they always give you extras and they don’t bounce the bag full of crickets and they give you a free dozen for every 12 dozen you buy! No need for attitude and high prices petco! One star for having crickets otherwise you have a lot to learn from your competitors!

I’ve been a Petsmart lady for a good few years now, but I decided to come to Petco the other day to see if it was any different. I’m glad I did!
The prices are pretty comparable, but the selection is very different. Petco has a lot of natural products that they don’t sell at Petsmart (food, treats, cat litter, etc). The main reason I came here was to get some different cat litter. They have TONS to choose from. They have stuff made from crushed walnuts, corn, and wheat. Great for cats with allergies (or you). And you can buy huge bags of it. They won me over.

Went in with my son to show him animals since he likes to look at them (my son is 9 months old) when I went to the mouse section they had a DEAD mouse. Makes you wonder how they take care of their animals. I recommend not buying animals here

I adopted my sweet baby boy Scooter here. He’s my first guinea pig and I love him to death.
Yes, I said «adopted.» I did not purchase him. Even though Petco does have small animals and rodents for sale, they have signs everywhere that promote adoption. I don’t know how often Petco has guinea pigs for adoption; I guess I just got lucky that day. I got my baby, a cage, food dish, water bottle, hay holder, chew toys, and some food and hay for a $ 20 adoption fee. Not too shabby. The manager was very helpful to me, answering all of my questions regarding care, and making suggestions for food, bedding, and toys. She even helped me load my purchases in my car so Scooter wouldn’t get too cold. How sweet!
I have been coming to Petco since then not only for my guinea pigs, but also for my two cats. I have found great deals on toys, food, and supplies. The employees are always pleasant and willing to help. And on weekends, the local animal shelters come with their cats and dogs in hopes of finding them good homes.
*Not related to Petco, but I did adopt Scooter’s brother and best buddy, Bobby, a couple of days later! :-)

I’ve been going to this location for my pet needs for many years now and I’ve always had a good experience here.
Recently, a canned food I wanted was still wrapped on a skid from a shipment they were in the process of stocking. An employee went out of her way to pull individual cans from the middle of the skid for me just so I wouldn’t have to come back.
Does your pet not like the new food you’re trying to get it to eat? No problem, just return the food with most of the food in the bag and exchange for something else. As many times as it takes. No receipt? If you bought it with your PetPals card, they can look up all your previous purchases. That’s awesome service.
The best thing is instead of selling kittens for obnoxious amounts of money like the place across the street, they allow Cinderella’s Hope to house their cats/​kittens there for adoption. Adopting is not only cheaper than buying, it helps out those poor homeless cats and kittens in need. All their cats come chipped, vaccinated, and neutered/​spayed. Those procedures cost more than the meager adoption fee they collect. Petco even gives out coupons for pet accessories and food with your new adoption.
The only thing that is wonky is their remotely controlled lighting system that isn’t timed correctly. They turn out a bunch of the lights during certain times of the day so if you go when those lights are out, you may not be able to see anything in certain sections of the store. I understand the need to conserve energy but near total darkness is unacceptable during business hours.
Overall great place with friendly employees who actually help.

I wish I could give a better rating, but I just can’t. The service here is just not worthy.
I typically get my snake supplies at PetSmart or Birds & Beasts (when I can make it out that way). I think both stores have better selections, and PetSmart has better prices. B&B is a hair more expensive, but they’re also an indie shop, so I understand and am happy to pay it. Back to PetCo. Their prices are okay, but the service is awful. I can never find an employee on the floor, and the one time I did, she was so obviously unhappy to help me, it was astounding. If anyone else in the area sold feeder mice (other than the horrible hell-​hole across the street from them– you know who I mean, and I will absolutely never support them), I would likely shop there, instead. I present a sampling of my experiences here:
1. A female employee who was nice enough until I said I needed a «feeder mouse», at which point she got snippy and did not want to help me at all. My most sincere apologies for feeding my pet (a Ball Python who will not eat anything frozen or pre-​killed, trust me, I’ve tried).
2. When a mouse died within an hour of leaving the store and I needed to return it for a live one, I was chided by an employee for not having filled out paperwork to buy a «feeder animal». Paperwork that I was never shown and have not had to fill out since…
3. I had a coupon for a percentage off a bag of «companion animal food», which I tried to use for some cat food. I was told at the register that «cats and dogs are not companion animals». Oh, really? I’d love to know what they are, then! I was told that I could use it on «food for animals like turtles, fish, and hamsters». Ahh, my good companion, Jenkins the Painted Turtle. We go everywhere together.
I could go on (and on, and on) about the lack of service I’ve gotten here. But for some good news:
1. They actually sell feeder mice, a very rare find in this area and something desperately needed for us live feeders out there.
2. The store is always very clean (I don’t know how, considering that I never see more than three employees here at a time).
3. I’m never inundated with «can I give your dog a treat?» while I’m here; both of my dogs have special dietary needs and cannot have any grains, one cannot have chicken, and I am very particular about what they eat. I hate having to either explain why they cannot have a treat or be looked at as a jerk that won’t let my dogs have something fun. I’m never bothered with overzealous trainers or groomers trying to get me to sign my Beagle mix up for classes or get my Poodle groomed (I handle both of those needs on my own, thank you). I like to be left alone while I shop, so I guess a lack of employees is nice in that regard!
4. They support rescues and shelters; that gives any store an automatic star from me.
Overall, an irksome though necessary shopping experience, and one that I will continue to endure, if only because my snake needs to eat.

Needed to pick up dog food and Petco is our go to place. Of course, you can’t go into Petco without picking up a dog toy or two and some rawhide.
Today, it was one of their shelter days. There were about a dozen dogs they were showing, all on leashes and placed strategically around the store. For $ 5 we bought a goodie bag to help the shelter and got a $ 5 off coupon we used for the dog food.
I fell in love with a small Springer Spaniel with a lame paw. No one knew how it was hurt as a puppy, but now at 3 years old, the dog was happy and got around well. It was so friendly and I swear she begged me to take her home with me. But, my better judgment prevailed and we left with the goodie bag, a hedgehog dog toy and a 30 pound bag of dog food.

Another day, another cat-​related review from Candice G. So far, I’m three for three in October… can I make it the whole month?!
Answer: Maybe, but I ain’t aiming for it. I mean, that just sounds damn crazy, and that’s coming from a cat lady.
… I will, however, give a little forewarning that tomorrow’s review will be feline-​focused as well. So sit tight and get ready for at least one more day of heavy petting.
Again, on the search for a decent litter-​box selection, but after visiting 6 different stores, I finally came to the conclusion that they just don’t make ‘em like they used to and I’d have to suck it up and get a new crummy model of something that seems like it should be pretty simple and straightforward, but somehow, is not. It’s a box… to poop in. A $ 30-​$ 40 box, TO POOP IN. Sooo, maybe cat people really are crazy. But it still beats taking a dog (though I love dogs) for a walk in negative 10,000 degree Chicago winter days and picking up the steaming pile just so you can get a little bit of warmth against your gloves. Domestication… apparently the root of all crazy.
Anyway, the sh*tter selection here was decent, but they only had one of the kind I wanted and I needed two… plus, I think it was a couple bucks more than at PetSmart, as they were having a sale.
This PetCo did have several items that were priced better than the other chain store, like litter and canned cat food, though we ended up leaving empty handed as Target actually was better priced than all of them, plus I get the 5% off with the Target RedCard, so it was a no-​brainer.
So while I didn’t end up purchasing anything from this location, the store was clean, the animals (mostly rodents) seemed like happy little hairballs and the staff were both friendly and helpful and spent time interacting with each other in a professional manner (something that can’t be said for PetSmart), the customers and the animals. I especially enjoyed the one girl with the bird on her shoulder offering to answer any of our questions, or help us locate anything we were looking for.
I’ll go back to price-​compare against the plethora of area pet supply stores, and I’m sure someday I’ll have some business that can be wrapped up here and topped off with a smile from my friendly neighborhood PetCo-​worker.

I take my dog to the groomers regularly every month and the ladies at the grooming salon are the sweetest ever. They always answer my questions and take their time listening to my concerns, they’re always happy to take my dog at the last minute — even when they’re super busy or short on staff. My dog is always happy to see them, so I know they treat him very well when he’s there with them for 3 hours.
The store in general has undergone some renovations, but I prefer Petco over PetSmart because of their member program. Petco has the pet pals program vs petsmart’s perks program. I always get special discount on select merchandise, but the dollars I spend rack up points and I get emailed $ 5 coupons every time I spend $ 100. It may not seem like much but buying 2 medium bags of dog food for $ 40 each, dog grooming $ 40, any other necessities like leashes/​collars/​toys/​treats/​etc $ 30 and you’ve almost 2 coupons that expire 6 months from their issue date & there’s not limit as to how many you can use at a time.

Went in but at first I thought they were closed cause half the lights were off. I couldn’t see merchandise because it was so dark. I asked for help finding an item and also why lights were off. They said they were saving energy and lights will be on later. I said its so dark in the corner I can’t find what I am looking for.
I won’t be back, I don’t see how they will stay in business long if they can’t light the store well enough to see merchandise.

I’ve always preferred PetSmart because they seem to be better in every way. Their stores are bigger than Petco, with a much better selection (especially when it comes to things like pet furniture and carriers, but they also seem to have more cat food, treats, and toys, too). PetSmarts also seem to be better kept-​up than Petcos… not necessarily cleaner, but less dingy and worn down.
One evening, I desperately needed litter and found myself by a Petco, so I figured just this once I’d pop in. I was too far away to get to PetSmart before close anyways and figured there was no harm. Wow, was I in for a shock!
A 42lb bag of Fresh Step litter usually costs $ 16 at PetSmart.
It was $ 6 more at Petco… $ 22 for the exact same thing, and that was the «discounted» price!
So while it seemed nice, apart from the dinginess… friendly staff, a nice cat rescue in the middle… I won’t be shopping there again. It’s just too expensive.

This place, particularly the groomers, should have a five-​star average! They were nice to me and more importantly, nice to my dog! And excellent at their job of clipping nails! Way to go ladies. I wish I could give name shout-​outs but I don’t know anybody’s name. Everybody in that store seems to know my dog’s name though which is touching, kind of like a doggy Cheers.
I’ve always read negative stuff about Petco grooming services on the web and customer horror stories. My goodness, how wrong they were. Maybe they were talking about another Petco location, they certainly couldn’t be referring to the Schaumburg location! This place rocks.
If I lived by a hill I would climb atop it to shout about this store and how wonderful it is. Seriously. Go here. They are ridiculously nice!