911 Collision Centers

My wife brought her 2005 Mustang to 911 Collision (or Caliber Collision as they also call themselves — why two names?).
Our primary concern was her rear bumper that was damaged while parked in a parking lot. The other driver was not courteous enough to leave a note. Our secondary concern was damage to the hood (also while unattended in a parking lot but some time earlier).
911 Collision did a reasonable job on the bumper — covered under insurance after our $ 500 deductible was met. The color doesn’t exactly match but then it doesn’t scream out either. One of the people that works there told me that you can never get the color to match because the bumper is plastic and the body is sheet metal. I’ll go on record now by calling that out as complete hogwash — Detroit, Germany, and Japan do it all day long. The color might be hard to match for a host of other plausible and legitimate reasons but not because one is metal and the other is plastic.
So we have established that, at best, the work is mediocre and they like to lie about it. Now on to the hood.
The hood was originally quoted as a $ 1000 correction because they would have to paint the WHOLE FRONT COWL — hood, fenders, grill, bumper, etc. All for two ding’s no larger than a plug nickel. And $ 1000 is the REDUCED price because we already had the car in their shop. Normally it would have been more.
We decided that was too much and went with Option-​B: they pop the dents, wet sand the area and then blend in a little touch up paint, wet sand again to smooth it out, clear the area and wet sand again. All for $ 300. Not bad — right? Wrong.
It looks like all they did was pop the dents. Is still isn’t smooth, The scratches are very obvious, and I cant tell that it was wet sanded at all. I think they just let the shop lackey have a crack at it with the touch up paint you get at Auto Zone. Had I known that this is what $ 300 gets me, I would have passed. It looks Rookie all the way. See pics I’ve uploaded to this vendor — they are of a red hood with the still visible scratches in them AFTER the work was completed.
I waited around to discuss it with the shop manager but he was busy and couldn’t get around to me. Eventually I left. He did call me and offer to «make it right» but that didn’t involve a discount on the work done and he wanted it back with more money to do more work. After what had been done already I didn’t trust them with any more time or money.
Score is as follows…
Quality of the bumper = Three stars
Quality of the hood = Subtract one star — Now two.
Lies told by employee = Subtract one star — Now only one star.
We could keep subtracting but whats the point?
Here is the moral of this story — If your car is worth anything to you, SHOP AROUND FOR SOMEONE ELSE.

This place is top notch. Last week I was in the unfortunate circumstance of being involved in a fender bender, and my insurance company referred me to 911 Collision Center. The next morning, I took my car there and was pleasantly surprised by the way that the staff treated me. I walked in and they immediately offered me a water or coffee, and they promptly reviewed my car’s damage and gave me a quote. An on-​site rep from my insurance company was also present, and he explained to me that he was there to make sure that I was treated right. Once I got my estimate, they ordered me a rental car, and off I went. The team there kept me posted about the repairs and my car was ready for pick up in just a few days.
My bumper was repaired with a new manufacturer part and it looks fantastic. I had little paperwork to sign – everything was very matter of fact. They even gave me a lifetime warranty on all the parts and service. Honestly, this was the best car related service I have ever experienced. They turned a stressful and annoying situation into a very easy thing to deal with. Honestly, it was easier getting my bumper repaired than taking my car in for an oil change! I highly recommend this shop and the people who work there.