DoubleTree Resort by Hilton Hotel Paradise Valley – Scottsdale

I would have loved to give this place five stars but unfortunately I am writing this review at 1:45am because I am awake due to the folks next to us playing loud rap music from their room. I was awoken due to them being intimate– walls should be a little thicker than this!
When we got here on a Friday night after a long drive, our fridge wasn’t on and wouldn’t turn on. It happens.
The next morning we had breakfast at the hotel with family members that were staying in another room. They knew our room number without us telling them, the front desk had told him! This was not safe and is extremely inappropriate. Our name is not Smith or Johnson, but it’s not super uncommon. This made me very uncomfortable.
The main pool is nice, clean, the rooms are clean. The dining area is nice, but the folks that ran breakfast were not the brightest. One Hispanic gentleman however was working very hard and was very helpful, hopefully I can catch his name tomorrow.
I was able to call the front desk to complain about tonights loud music, however I’m not sure if it was attended to or if they finally fell asleep.

Booked this hotel based on Unilocal!reviews. Tried keeping an open mind as their prices were pretty reasonable for the season.
When we arrived, the lady at the front desk was pleasant, the warm cookies were a plus. Check-​in was quick and the experience was great.
Now, getting into the room, this is when things start get a bit gloom. You have to drive to where your room is, if you’re lucky, you might get parking close by. Once we finally got into the room, upon opening the door, we were greeted with that OLD ROOM smell, which appears to have been baked in to the carpet and furniture. The room was huge but dirty, I had my two year old wear socks and within a few hours, the socks were filthy from running around in the room. Overall, still not too bad, until we had to sleep. Our room was facing the street (Scottsdale), the windows were so thin that we could hear each and every single car that would pass by, needless to say, we did not sleep well.
Next day, we checked out of the hotel where we were supposed to be at for another 5 days and moved to the Hyatt.
Three stars for the staff and how close it was to the shopping center and Old Scottsdale.

Just checked in and I had to walk outside in the rain to get to my room (feels like a motel). The room has a terrible smell (mildew). I would never recommend this Hilton property. I made a bad choice please don’t do the same.

We stay here often. I have trouble sleeping away from home, so when I found a hotel chain that uses the same bed in every single facility, and that bed happens to be the one bed I can sleep in just as well as at home, I will book that hotel chain wherever I go. This particular doubletree hotel is one of my favorites for many reasons. First, the staff is always friendly and extremely helpful. The rooms are large, comfortable, and super quiet. Outside noise is seldom heard and never loud enough to disturb. The breakfast buffet is phenomenal and includes tons of choices, as well as fresh made to order eggs and omelets. Room service breakfast also arrives quickly and piping hot. There is a pool and hot tub at each end of the hotel, and every room has a balcony or deck. Most of the rooms are arranged around a central courtyard and the views from the balconies are pleasant. There are multiple tennis courts, a putting green, a bar, and a restaurant on site, and for those of us who like to sleep in, the rooms have black-​out drapes that actually do keep the room nice and dark. I have nothing negative to say about this place, and can only recommend it.

I stayed this weekend and must say location and views were great. In reference the rooms It’s time to remodel. All original furniture from back in the 80 ’ the bathrooms a small and original fixtures. I would not stay again until the rooms get remodeled.

First, this is not a resort. Resorts have guest-​room doors on the inside. This is a motel. It’s a nice motel, but when you drive up to your room and walk to the door of your room, you are staying at a motel, not a resort.
Second, when you check into a resort the desk clerk does not reply with a curt «Name!» when you tell her you’ve used the online check-​in.
Third, resorts have nicely appointed rooms, not rooms with strange empty spaces and mismatched furniture. Resorts also don’t have large empty cabinets that don’t seem to serve any purpose. There’s room for a refrigerator in the 3 empty cabinets, but none exists. As I consider my room, I’m pretty sure I’m sleeping in converted meeting space.
Housekeeping departments at resorts get plenty of training and are provided checklists that prevent dust from collecting on lamps an picture frames (like the dust had collected in my room). I didn’t dare check under the bed.
Resorts have plenty of food and beverage outlets that are available for their guests’ convenience. This place had everything closed before 8pm except the lobby bar that was staffed by only one person. She was very nice and deserves to work at a better place. The pizza was OK.
Finally, resorts have beautifully appointed grounds. This place may have that, but at night the entire area is dark and creepy, so I couldn’t really tell. It’s really really dark. It’s also accessible from many different areas from the parking lot. If I wasn’t a big burly dude, I would not feel safe.
If I can find another Hilton property, I’m checking out of this motel early.

This was an excellent place to stay on my business trip a few months ago. The only complaint so to speak was that it was more or less like a labyrinth trying to find my way around the first couple days, and it wasn’t until the last day that I really had it figured out and by then I was headed back home. At least they have signs that tell you (sorta) where each series of rooms are located. If you have to be somewhere at a certain time, make sure you give yourself a few extra minutes to, ya know, find the lobby!
I didn’t really use the wifi so can’t comment on how reliable it was or the overall speed/​bandwidth. Also didn’t eat at the restaurant (s) but they looked really nice. Did use the hot tub on the last night I was there and it was really relaxing.
The scenery here is really nice — I liked that there was cactus garden right outside my room, very pretty. In the morning, I recall hearing a wide variety of different types of bird calls. Not something I hear often back in Missouri, so that was pretty cool. Overall, was a great stay. Not exactly a cheap sleep, but I’d stay here again for sure. The rooms are so pretty too!
And uhh yay free cookies? :)

I stayed here over the July 4^th weekend for a staycation. Both pools could have been cleaner but were pretty nice. My room was in rough shape. The front door had previously been broken into and the pry marks were still on the door. The door handle had also put a hole in the interior wall that had not been repaired. I honestly expected a lot better and was let down.

First and foremost, whoever designed this place has an uncanny sense of direction or is playing a very cruel joke on all who stay here. The hallways wind around in a serpentine manner, with some weird dead ends as well as pointed stone exterior walls, to give it a reptilian look.
Rooms were nice. The balcony overlooked the pool and had a mini fridge as well. There was a larger than average foyer area connecting the closet, bathroom, and the bedroom.
The conference rooms and ballrooms were nice as well. Wifi was very hit and miss throughout the hotel. My cell reception would drop in the ballroom often.
The common areas have a resort feel. There’s two pools, a putting green, and an outdoor forum area that looks like it’s used for events.
Service was great as well as the cookies.

Came here for a fourth of july staycation. I was very impressed for the price. Warm cookies at check in. …very cool. The room was nice and clean. We stayed at the pools for most of our stay. The north pool could have been cleaner. But the south pool was nice. I would stay here again.

After a rocky start… James (mgr) made it a outstanding stay … If you ever have any issues James is the man to make it right … Thanks to James and his team … I will be back

This is the second Hilton resort property resort in Arizona my family and I have stayed, and it also was a bit of a disappointment like the first in Tucson 4 years ago. The other Hilton Hotel properties we stayed at seem fine but their resorts seem to be lacking in Arizona.
The pluses: nice looking hacienda rooms done in an Arizona Biltmore style. Nothing higher than 2^nd floor. Rooms are spacious and clean. Nice location if you plan on spending time at the Scottsdale Fashion Mall or Old Scottsdale. They offer a very nice breakfast buffet that was actually very reasonably priced. Also has two outdoor swimming pools, 1 large and 1 smaller.
The minuses: the main pool is big but it could use some attention, especially some cleaning. The 2 ice machines closest to our room did not work. Most of the staff seemed bored or uninterested in working there — not exactly the happiest or friendliest group of people, but not rude or obnoxious.
Overall it was okay, but a letdown for a resort. We will probably not stay here again.

I stay here often when working in the Phoenix area. It is well place to get to most areas of the valley. It is only a few minutes from Old Town Scottsdale. The design of the structures with the landscaping makes it relaxing. The staff has always been friendly and they have some good food at the bar if you don’t feel like going anywhere at night.

I was sooo incredibly impressed with this hotel. We had a large room on the 2^nd floor with comfortable bed, pillows, large bath tub, exposed wood ceiling beams, good coffee, hot water, excellent customer service, access to the business center with computers, printers, scanners, and phone– not to mention the hot cookie upon arrival– we drove from out of town and were famished. The grounds were beautiful– all the staff was extremely nice and helpful. I really really cant wait to go back. A++++

Clean rooms beautiful property, great food and cocktail prices AND!!! Helpful staff. Not a bad value for they amount you get in return! Come have a cocktail and check out the property :)

Just tried sending my boyfriend, a guest at the Hotel this week, allergy meds and some goodies to make him feel a little better and was hung up on by the gift shop after my first call and then left on hold so long with the front desk after trying to order from their amenity menu (a simple order of dark chocolate covered strawberries @ 5/​$ 20) that I’ve decided to just order from an outside vendor.
This was for a man who practically LIVES in Hilton properties and am so disappointed I couldn’t get Benadryl (sold out) or any allergy med, saline spray, or dark chocolate besides Hershey’s sent up to him. They DID have Visine for $ 10 and was trying to add to the order when I was hung up on by Elizabeth after listening to her with another customer and didn’t even ask if I was still on the phone before slamming the receiver.
Customer service: XX FAIL XX
Thanks a lot, Laura at the Front Desk and Elizabeth in the Gift Shop, ****NOT****.
My boyfriend gets a full day stuck in «miserable» because your «hospitality» was far from professional, «hospitable», or thorough while trying to place a simple order before his work day.
Maybe the HOSPITALITY business isn’t where you two belong. I’m glad it wasn’t anything more important.

Very nice, absolutely beautiful, delicious food. We have decided to do our employee party here next year.

Based on pictures of this «resort» online, we were excited to stay here for the weekend. However, it has been one let down after another since we got here. You’re paying for a resort but getting a Motel 6. The sheets are gross, there were hairs on our pillows when we walked in. The bathroom rods and toilet paper holder were falling off the walls as we used them. The hair dryer was useless (spinning in circles outside in the Arizona heat would have dried my hair faster), we tried calling the front desk a couple times throughout the trip and got their voicemail.
The rooms are big, the exposed beams on the ceiling are nice, and a good size balcony. However, all the really important features were nowhere near up to par. We were VERY disappointed that we paid so much for soooo very little.

Here for a company conference for a few days. The property is older but very well kept. The staff is friendly and efficient. The food is typical for banquet food. A good choice for business or pleasure.

Great value especially with the off season prices. Pools were great. Gym was nice for a hotel. Breakfast buffet was top notch with homemade granola and breads. Room was quiet. Bedding So-​so. Wifi fast! Bath slightly dated as well as property exterior. Inside gardens were all nice and peaceful.
Caution: lots of dark corners everywhere. May not be the best place for single female travelers as room doors are outside with literally hundreds of dark nooks and small corners.