Ladlow’s Fine Furniture

So far so good… we’re working with Jack as our sales person. He’s friendly, knowledgeable and each time offers me a water. The store is beautiful and there’s lots to see here. My husband and I went in on a Sunday afternoon looking for a couch. To save time Jack offered to show us the sectionals he had available, it’s a humongous store! We found one we loved, but needed to sleep on it since it’s a very expensive piece and we wanted to be sure. A couple days later I went in and put down the deposit to get production going on the couch.
My only concern is we wouldn’t have it in time for family visiting in March. it takes anywhere from 6 – 8 weeks to make the couch, so we’re cutting it very close, but Jack promises we should have it right on time… we’ll see! I’ll update my review once we receive the couch and inspect it.

We went in looking for a Table. woman walks by us and I ask do you work here? Oh yes Starts to tell us about the table Then another woman walks up (Gloria) and then she starts to help us. I didnt know if she was having a Bad day Or just didnt want to help, I said, do you have any Round Dining tables and She said I don’t know we have to look around. I said You don’t know your Stock? So looked around and then went and bought it down the Street and it was 400.00 Cheaper !!

Unfortunately the furniture did not perform as promised. After months of working with the management team we are simply settling for it. An electric powered piece had a one month battery installed to avoid an unwanted cord with no plug nearby. The battery lasts only about a day because of incompatibility and the options offered void the warranty. I would not buy from them and don’t recommend it for others. There are many nearby options.

Jack Saba is an amazing design consultant.
He offered my mother & I a drink.
Quick and easy purchase.
Explained everything to us.
Will be back for again & again !

Local furniture shopping at its finest! In the midst of prepping for baby to be, we are also in the middle of moving into a new house which means furniture shopping. Luckily a place like Ladlow’s exists.
First off, this is a local store that’s been in the Valley for 14+ years. They carry furniture of all shapes, styles, sizes and most importantly, prices! Yes, you can walk away spending an arm and a leg, but you can also leave with some beautiful furniture that doesn’t break the bank. They have everything from classic furniture and modern furniture, to furniture that can fill a mansion as well as a condo. In addition to their variety of price options, they also offer great sales and most of the time, half the furniture is marked down.
When we first walked in, we were greeted by friendly Bob who guided us through the store and then helped us with our purchases. He offered the perfect amount of customer service. He was friendly and helpful but not overbearing. He’s a veteran employee of the store, so he knows his way around and he knows the inventory inside and out.
We left with some major purchases to help us move into our new home and I have a feeling we’ll be back for another trip or two! If you’re looking for new furniture, stop by Ladlow’s and be sure to ask for Bob!

Th sales pressure by the staff is too much. Had a terrible experience wih the purchase that we bought for an office. Upon shipping, the items were cracked and scratched. We brought it to their attention and the staff and management didn’t care. They pushed it off as if it were not their problem, and a result of the manufacturer… stating that it was too heavy and buckled in the middle, causing stress fractures. We found that unacceptable, and if it weren’t for our persistence, most would have settled for their snobby attitude. They attempted to repair the damage, albeit very poorly upon the return. Then, they tried to ship us the floor model, which, obviously, was even more damaged — completely absurd. The fourth shipment finally came directly to us from the manufacturer several months later. Neeedless to say, customer service is very poor and they really only care about the immediate sale, not the business. Mamangement is poor, neglectful, and inconsiderate. Shop there with caution as there are many other furniture stores around with higher quality and service in the area.

Katherine our sales woman met me at the door and first thing offered me something to drink or coffee! She was extremely knowledgeable and helpful in my search for new furniture. She learned my tastes very quickly and really understood what I was trying to accomplish. She was attentive but not overbearing and seemed to be around just when I had a question. She was very familiar with the brands that are sold here and other options available. I am happy to say I could buy and probably will buy all the furniture now in one place. Great selection of any style furniture you are looking for here. The floor plan in this large showroom is easy to follow and situated by décor styles. Great vignettes and not overwhelming at all. The bedding was outstanding and very special. Even though I am not looking for new master bedroom furniture I know I may now have to do it too because I found so many things I loved.
If I had one small complaint it would be that the trade price I didn’t think was enough of a discount. The margin I think is too small for resale and designers.
This showroom is smack dab in Scottsdale, easy to find and situated with several other large fine furniture stores right next door! Don’t bother going into any of the others because they don’t compare in quality, service or ease of looking at a lot of furniture at one time!
This place is about as good as it gets, and I even came from Chicago to shop here instead of at the Merchandise Mart.

This is a great furniture store. Huge selection and great help. Not pushy at all. Have been here many times and have purchased quite a bit of furniture from them. From the shopping experience to the purchase and delivery service, it is just terrific. I have had several different sales people and they were all above average. Will definitely come back when I need to add to my furniture collection.

I am giving one star based on my experience with the sales staff. Ladlow’s has a nice variety of furniture. I can deal with the price (if I can’t afford it I won’t buy it) again my issue is with the greedy phony saleslady we encountered.
1. They need a more diverse staff (age and race) Phoenix is diverse there are a lot of people that are under 70, 60, 50 years of age and of a diverse background.
2. It is obvious that they are paid on commission. They are greedy!!!
3. They are phony money hungry hounds (the friendliness is clearly fake fake fake)
My husband and l found 2 sofa’s that we knew we were going to purchase. The salesperson greeted us at the door and did not let go (followed us around the store stayed on our backs like a monkey). The product was brand new and she had no information to provide. We asked her to obtain the information we requested and we would return the next day.
She was able to obtain the information. We made an appointment with her and came back to the store on time as promised. Once we arrived she indicated that she had an appointment (on a Sunday) and that she could not be late. She tried to rush us through the sale. She wrote an order that increased the value of the items. (You must know what you want down to the pillows) or they will take you.
I requested fabric samples she was very unhappy and indicated to take the samples home would require paperwork and she did not have the time to complete. (the nerve)
It was directly communicated if she did not have time we will work with someone else. She got the assistance we needed and completed the appropriate paperwork to take the fabric samples home.
This saleslady hounded us for nearly a week making the claim that the fabric samples were holding up future sales. (no one was breaking down the door to make any purchases — Lies)
Well today we decided to make the purchase (no problem) as she completed the paperwork we continued to browse around the store. We communicated several times that we were making one purchase only.
Each time we said something was nice or that we liked it there was the greedy saleslady trying to get us to buy it. I have never been so annoyed. I told her directly we are not buying anything else and stop pushing. These people are so greedy.
Unfortunately there is not a large selection of modern furniture in Phoenix. If I ever go back I will not give her my business. She gave a very weak handshake.
I will be sure to inspect my purchase when it arrives in 10 — 12 weeks (made in USA but can’t get any sooner) I’m just saying
Do Not Let These People Force You To Buy!!! It Is Your Money!!! Be an Informed Consumer!!!
I hope this helps any and all that patronize this establishment

Dear Furniture Sales People,
Once you introduce yourself and give me your card we’re cool — if I have questions I’ll ask. Contrary to what you may believe, «I’m just browsing» means I’m just browsing — it does NOT mean I need you to hover 10 feet away making idle suggestions about all the nice stuff you have that I clearly just walked past. I’m sure it is nice — for someone else — and I don’t care that you have more in storage. If I wanted to know if you had more in storage (especially the 6^th time you mentioned it) I’d ASK.
I guess I just expected more for the price — more selection, more quality, and… okay, well, a whole lot LESS sales pressure.
I left and bought a couch at Arizona Leather instead.

So, mother always said if you can’t say something nice don’t say anything at all. When I finally reached someone at Ladlow’s after two unanswered voice messages and an email about a bench ordered in September they were quick to refund my deposit after we determined the bench wasn’t on order. They blamed it on the manufacturer and slow demand for the piece but the manufacturer said in an email to me they were surprised at that response and couldn’t find an order from Ladlow’s for the item. I was glad they sent the refund check so quickly. That’s as nice as I can be.

I recently bought a library wall from Ladlows and I was extremely pleased with the quality and customer service. They delivered it when they said they would and it looks great! I am trying to furnish a room by the holidays and they carried all the items in their showroom. I had liked a library wall at Ethan Allen first, but they take 9 weeks for anything to be ordered! I was relived to find quality furniture that I didn’t have to wait 9 weeks for. I even asked them to remove something from the unit and they were very accommodating and didn’t charge me for the labor. The gentleman who helped me was very friendly not stuffy in anyway. I will definitely start here for future furniture purchases.

Ladlow offers a diverse selection of quality wood furniture at reasonable price. It’s even when they are on sale! Hint. Hint.
Last summer we bought a old style heavy wooden desk that was originally priced at $ 1,500. We eventual got the unit for less then $ 900. Get deal and would recommend them to anyone. They’re nice to boot!