Living Spaces

We purchased a buffet in November 2015. It arrived without 2 pegs to hang one of the shelves. It is now February 2016 and several calls to the customer service center later, we still don’t have the missing parts. We were mailed some random pieces about a month ago, which didn’t fit. We even sent pictures of the pieces we needed. Absolutely no follow though.
We spent over $ 900 for the buffet and the shelf is still on our floor! I love the furniture, but I would not recommend buying anything from this company.

I read several reviews and was so nervous about buying from living spaces. I went to several other stores and kept coming back to living spaces. I told our sales person Dee that this place had bad reviews and uncertain about buying from here. Processed to purchase sofa, loveset, bookcase, and table and chairs. Spent 4000.00 dollars. Bought extended warranty on everything. Dee was wonderful and the whole process was smooth and stress free. The delivery went off with out a hitch. Text us the night before, called 30 minutes prior to delevery and the guys were professional, kind, quick and so careful with all my furniture. I did have an issue with one chair. I called and they sent an ail which allowed to take a picture of the issue and the next day got a call that they were going to replace the chair and deliver it the next day. I would recommend living spaces to anyone.

Bought a desk and many other things at Living Spaces. All were covered for a one year warranty. One of the drawers of the desk keep sliding out… obviously a defect. Called the service number and they said it would cost $ 113 for a man to come out and fix it! Isn’t a warranty supposed to be free? Called corporate office and these people were terrible with customer service… they were no help at all and insisted on the $ 100 to fix it. Poor service, and a «bait and switch» mentality. Will never use them again. Customers don’t count at this store… once you buy it, getting service is non– existent!

My son and I was driving all over Scottsdale/​Paradise Valley looking for a dinning table to fit our apartment. My husband told us to go check out Living Space and so we did…
Upon arriving we were greeted immediately as we walked in, a gentleman graciously told us a little about what Living Space is all about which included their reasonable prices and it was funny because without mentioning to him of what are morning has been like he said something along the lines «you don’t have to go driving around store to store looking for the best deals promise we have it here» lol! He then went on and showed us the way we’re we needed to browse at their dinning selection. Then he left us alone which I was glad because I like to take my time looking & deciding without feeling pressured.
I saw one that I liked but, kept looking and Shawn came to greet us. Once I started speaking to him he automatically knew where I was from which was really nice to be recognized and knowing he was familiar with my home which was a huge plus.
I brought the dinning table and he said they could have it delivered to me tonight between 6pm — 12midnight for $ 99.00 I was super happy with that since my husband would of been the one having to put it together.
The delivery people came within that time frame tonight, they worked really fast, set up the table in our apartment super quickly and efficiently! Super hard workers and we totally appreciate there help. I was sad though knowing how many stops they had to do in one night, I do think living space should go easy on the deliveries/​installation that’s too much too ask for don’t you think, living space? But, other than that all was great from the sales person to the delivery… Awesome and Mahalo!

I have a hard time believing the review from 1÷10÷16.
I went in this morning, about 11:30am. Nobody greeted me, so I went to the sofas, which is a large portion of the store and began sitting on models that appealed to me. Still nobody came to me.
After making my way through the entire sofa selections — I had tested out about 25 of them — I had settled on 2 of them. I sat in all of the positions, I took pictures, I held pillows up to the light. Still, no help. Available sales people were everywhere. Two were shooting the breeze not 30 feet away from me.
All I needed was somebody to come and take my money but that didn’t seem to be in the cards. All in all I was in the store for 40 minutes. Never a greet at all.

I was complaining to a coworker about my awful experience at Ashleys furniture and she suggested living spaces. I’m new to AZ & we don’t have a living spaces back home, but I thought I’d give it a try. Let me tell you… Everything from start to finish was an amaziiiiing experience. An interior designer (Renee) greeted me with a ginormous smile. I explained what we were looking for and she made great suggestions for everything. She was genuinely excited about everything she showed us. We decided on a small sectional, headboard, dresser, & night stand. When it was time to choose a mattress, a mattress specialist stepped in and let us try a few to find the best fit. I forget his name, but he was the sweetest guy ever! We were almost ready to check out with Renee until she showed us a dinning set. It was a GREAT price so we ended up getting that too. Of course the tables were near accessories so we also purchased a little centerpiece for the table. We finalized everything with the furniture. In addition to getting our furniture we also got a $ 2500 credit card to come back for decorations, end tables, and things for our guest room. Needless to say this is now our favorite furniture store.
I purposely waited to write a review until the furniture was delivered. That was a breeze! We received a text msg to confirm delivery the day before. The morning of delivery, we received a phone call to let us know they were on the way. Juan & Alex were so quick & efficient! They were extremely pleasant & helpful. This particular purchase was for the basics/​necessities, but I can’t WAIT to go back to Living Spaces for decorations and more :) I literally spent 3 hours searching their website for area rugs and accent chairs this morning lol. Keep up the great work Living Spaces. (PS They also sells Ashleys furniture, so I guess I’m technically still one of their customers. HOWEVER, I can guarantee the only way I’ll purchase the Ashleys brand is from Living Spaces. MUCH better customer service, more options, and the pricing is better too. It’s a win, win!)

I bought a dresser, chest and nightstand from Living spaces 11/​27/​2015. The chest was on back order but would be in in 2 – 3 weeks they would call me when it was in to schedule delivery. Got the call scheduled delivery for December 23, 2015.
We painted our bedroom moved our old furniture out. Delivery was schedule from 12 – 3. The driver was over an hour late and guess what no dresser. I have a notes saying it was damaged and there were no more in stock. Why would someone not let me know this before?
I spoke with customer service and was told that one could be delivered between 12−6pm on December 24^th. I got no narrow window so I called again and was told that my dresser was still loaded onto a truck and would not be unloaded until Saturday and the earliest, but not to worry they will call me and straighten everything out to set up delivery.
Well guess what 3 days later no call from anyone. Finally I called today and was told that they never had the dresser and that I should have never been scheduled for delivery. I don’t think I will ever do business with this company again. They lie to cover up their mistakes and treat an over $ 700 purchase that just never shows up like I did something wrong. Total purchase was over $ 2000, my fingers are crossed that my dresser shows up when scheduled on December 30^th, but I will not be holing my breath. In the meantime no place for my stuff, I love living out of a laundry basket.

My husband and I had a very unpleasant experience dealing with Livng Spaces. We should have read Unilocal reviews before we shopped there.
We purchased a bed and mattress set. In all fairness, we had no problems with the sale staff. They were professional and helpful and helped us locate the ideal items. The problem arose because of a store policy, established by «corporate», located in California. We were informed that we had to check the mattress carefully when it was delivered because once we signed for it, there would be no refund.
We were not told that the mattress we ordered (memory foam) would be delivered tightly rolled up and wrapped in plastic, and would require a full hour to expand to its ultimate shape. We told the delivery person that we couldn’t sign off until the mattress had fully expanded. The delivery person was very polite, but had more deliveries to make. My husband called the number on the sale receipt, that was not a local number. It took him to corporate headquarters.
The people he dealt with were rude and unwilling to deal with the problem in a reasonable manner. Essentially, my husband was told we had to sign and accept the mattress or reject it. We did the latter because we couldn’t inspect the fully expanded mattress. He was then told there would be a 10% restocking fee.
The policy is unfair and unreasonble. Fortunately, the store manager, Shawna, was reasonable and very accommodating when we returned to the store. She offered a good resolution to the problem. It is a shame that the corporate folks make such a bad impression on customers. They can thank Shawna for salvaging the transaction and our opinion of Living Spaces.

Not happy at all with their warranty. I bought a few items from Living Spaces about 18 months ago. One of which was a bed frame and headboard. It was a little rickety but I loved the look and style of it. Every time I would sit up on the bed, it would make a creaking noise. It ended up snapping the other night. I looked up the warranty online and it stated 7 years. I call customer service and they said it would either be 3 years, 5 years, or 7 years. Although that was odd, I knew I was still in the «safe zone» since it had only been a year and a half. After placing me on a 10 minute wait, he came back and told me it was only a one year warranty! I told him that didn’t make sense and although he agreed with me, he didn’t offer any further help. All he said was that he could sell me another bed frame and headboard! I will never purchase anything else from Living Spaces.

This review is for their deliver services & customer service…
Ordered a bedroom set & our experience in the store was great. Then everything fall apart! Delivery was set 5 days after we made our purchased, then the night before delivery, we received a call that some parts of the set have not arrived yet so we were asked if we take a partial delivery on the scheduled delivery date– we gladly said yes. On the delivery date, a computer generated phone called us to confirm delivery for the day & also a text confirmation was sent… we both confirmed the delivery from their generated phone process & text messages process. We waited & waited until the last hour of the delivery window. We called the customer service in California & informed us that our furniture will not be delivered. We were more than upset as we cancelled our medical appointments to accommodate the furniture delivery. The agent we spoke don’t have a clue where the breakdown started… I can only guess… It started in our local branch in Phoenix & down to their delivery person! Communication breakdown is a system breakdown within their organization!
The agent rescheduled the delivery on the same date between 6 – 12 midnight. MIDNIGHT!!! Who delivers at MIDNIGHT???
Moving forward — - my recommendation is to fix your internal issues. Start with eliminating the computer generated delivery confirmation phone call & have a «LIVE» person to call instead. Living Space has good products but good customer service earns business.
Follow up… So the items from above was rescheduled for same day from 6p-​12mn. We called their customer service line again at 9pm & informed us that delivery is still set for that day. Though I have a feeling it will not come. Well — I guessed right, no one came, no courtesy phone calls to us that delivery wasn’t coming. We had enough of their BS! Don’t make promises you cannot delivery. To Living Spaces company leaders — either you are all incompetent or just don’t take custom service seriously!!! Will never come back & will spread my bad experience to as many as I can to warn the public about your BS processes & delivery services. I canceled all my purchases the next day– I’ll take my $ 2700 elsewhere.

Worst customer service I have ever experienced from a company. The fabric on the cushions and back of a 4 day old high quality, $ 3,000.00 couch started puckering and bunching. We reported this to customer service and after 2 weeks a tech came out and agreed the couch was defective and would send his report back to corporate. We never got a call back. After several attempts to connect with a manager we were told the couch met the manufacturer’s standard and our case was closed. Have tried repeatedly to find someone in the company to help us but so far nothing!

I responded to Living Space’s customer survey with a nearly identical review that I left here. A few days later, the store manager called me to apologize for the way that we were treated by the Living Spaces corporate office and to arrange a time to pick up the box springs. She assured me she’d give me a full refund for them.
I very much appreciate her followup and commitment to making things right. I’m still frustrated by the way the corporate office essentially told us they didn’t care if we were no longer customers, but I also understand that behavior is beyond each store’s control.
I will now return to the Frank Lloyd Wright location in Scottsdale for furniture in the future, as I’m confident that I’d be treated fairly and we truly absolutely love their furniture. It’s well built and holds up nicely. I was truly disappointed about how a salesperson’s error was put on us because their furniture and rugs are amazing for the prices. I went with four starts instead of five on this update simply because that was quite a hassle to go through. Corporate needs to learn how to treat loyal customers.

I purchased the Langley sofa and it is absolutely gorgeous! I had originally sought a Pottery Barn fabric sofa but even their lowest grade fabric sofa comes out to over $ 1300 — not for a white couch, at this point in my life anyway. Highly recommend to anyone on the same mission for that style. Lots of other PB pieces in my home and it flows great. Except this one is like sitting on a big fluffy cloud! Delivery guys were very kind and quick. Sales associate was very knowledgeable, personable and efficient. Bought the 5 year insurance — that and delivery tacked on an extra $ 200 but so worth it. Did notice some tiny dark spots on it, but customer service has a tech coming out this week for free to take care. Thrilled with this buy and service.
Update — some of the dark spots turned out to be a defect due to fabric within the couch that was showing through the white material. My second couch arrived and does not resemble the couch I purchased :(It is stiff, lumpy, over/​under filled in areas, and the cushions will not lay flat, showing the tags underneath. I kept the pillows from the first couch because the ones that came with this were so flat and stiff. Really, really hopeful this is made right so that I can continue to be a fan of Living Spaces. So bummed my replacement is more defective than the first one. I just want to enjoy my new couch.
Final update — Went to the store today and the Team Leader immediately approved of a new couch when I showed her my pictures. She was very kind and professional. Though it’s been a bit of an ordeal to get a couch that is in great shape, you can’t beat this kind of customer service this day and age. I am so fearful whenever I have an issue with something elsewhere because you just never know how honest or accommodating businesses are willing to be. I will remain a faithful shopper here :)

After how my family was treated tonight and my nephew was endangered by their furniture I am NEVER going to shop at Living Spaces!!! Know that this company doesn’t care about child safety or company integrity! She even tried to call the company up for help or an explanation and they were unconcerned with the entire problem. Below is her story that happened tonight. Photos have been shared on this page.
«Friends and Family, Please DO NOT SHOP AT LIVING SPACES!!! Tonight around 7pm, Jude found something VERY disturbing that came from the sofa we purchased from Living Spaces just over a year ago. He had been playing in the family room with his toys, and crawled towards the couch. I had gotten up to through away a piece of trash and when I came back he was pulling his arm out from under the couch and put something I didn’t recognize in his mouth! I quickly grabbed it to retrieve it and it was a dried chili pepper with 3 upholstery staples in it! Seeing as though Ryan and I have never owned dried chili peppers nor do we use upholstery staples we flipped over the couch to make sure there weren’t anymore. But when we did that, what we found was that our supposedly „NEW“ couch had been patched on the bottom and the original bottom layer of the couch has a massive hole! This patch is made out of the same material but was just poorly adhered over the hole to cover it up. The hole is about 12 inches across! Big enough that the bottom fabric should have been completely replaced but was decided to just try and cover it up and not tell us! I tried calling them but all they could say is I’ve owned the couch for a year and they won’t do anything. They didn’t even care or blink an eye nor show concern about my child!
We had a warranty claim problem with Living Spaces and their bogus warranty company Ultra Shield before, we bought their warranty but when we tried to report damage they just told us it wasn’t covered, meanwhile their fine print basically says nothing is covered. Even so we moved on, but this is absolutely ridiculous!!! Not only has Living Spaces sold us DAMAGED furniture as new without telling us but there is HAZORDUS material inside! Ryan and I just finished baby proofing that room but there is NOTHING we could have done to protect Jude from this. Please share with your friends and family so their kids don’t get hurt and so they don’t get screwed over by them! Just NEVER shop there! They certainly don’t care about their customers or the product they are selling!»

My review is not in reference to the staff ~ the young woman I spoke to was lovely. Nor is it in reference to the inventory. My issue is with the return policy of SEVEN DAYS.
Our «interior designer» purchased a rather pricey (yet not so cute) mirror… I assumed I could exchange for something more our taste. Only to learn that their return policy is within 7 days. So now I’m stuck with a rather icky mirror that I’m not sure I can give away! That’s $ 175 lost… and yet another reading I’m not a fan of this «designer»

The furniture here is all very basic. If you like brown, basic furniture this is your place. I personally have a different aesthetic, but many people will like the furniture choices here.
The sales people here don’t work on commission, so they don’t bother you. In fact, I was pretty much ignored. I did find patio furniture on clearance that fit on my patio perfectly. I had to chase someone down to buy it. The man who did help me was very nice. So while I didn’t find anything that would fit inside my home, I at least found something for the outside.

So pleasantly surprised with Living Spaces. I went in there for my first visit today and as a mom of 3 children I immediately noticed the double push car for the kids to ride in while parents shop.
I loved the prices here. When I first walked in I felt like I should turn around and immediately walk back out because everything was so beautiful but looked expensive. After being dragged around the store by my mom I looked at the price of something i really loved and noticed it was actually very reasonably priced.
I count get over how cute the little girls bedroom furniture was.
This place is a must see for any new décor projects.

Went here with a friend to look for couches etc. for our new place. This place is HUGE! It felt slightly overwhelming at first but there is just such a huge selection. We found some great couches at all different price points. The art and accessories are a little expensive (the only reason why i knocked one star off) You can find the same quality accessories at home goods for half the price.
They have coffee/​tea and freshly made cookies!!! Also, every single employee was ready to help and in a good mood. The service alone made me want to purchase from them!

If you have 2−3−4 hours to kill, especially if you purchase, then this is your place. The check out is horrible… BUT!
The checkout gets 1 star! The selection gets 4 stars. Our sales lady at the end 3 stars.
We really like their selection, we are remodeling a teenage bedroom & a living room so we are looking at accessories, accent chair, a huge rug and anything that popped out.
The staff crew were all friendly and helpful again as someone mentioned they are not on commission. So we wanted to get 2 pouf’s…aka ottomans. We had to take one from the floor sample and one was somewhere else it took forever to find. Our sales person looked about an hour. So… right there tells you their inventory system is not the best. The pouf was suppose to be in the dining area… sales lady is looking all over, then she found it in a box in the back/​inventory room.
We also purchase an area rug and it was the last one on the display… that took forever too. Even though we said we wanted it… roll it up, when we got to the check out station it was still on the rug display, so we waited for that too. Then we finally are ready to purchase our items… everyone had to fill out paper work, invoices, the rug still needed to be taken down, whew our sales lady found the other pouf.
THEN…we had to go drive to the back of the building to pick up our items. Heavy Sigh!
We go back to the PICK station and we are STILL waiting on our items to appear.
Okay…again we loved our items, I am not sure I would go back and endure all that again.

First time here, and only because Mom mentioned it this afternoon. I’ve never heard of it, but I’m one to tape my fave TV shows and fast-​forward through commercials… Mom thought it might be located at the mall, but I found it while on my way from Pier 1 Imports to Trader Joe’s. I saw «revive» in green letters, wondered if that meant the store connected to it might be a vintage shop, and then I saw «Living Spaces,» so I had to check it out.
On the surface, there are many «one-​of-​a-​kind» (or so the price tags advertised) pieces for purchase here, many look to be future heirloom pieces. I like their rustic-​ness and unique finishes and textures (oh my goodness, the textures!), and many appear to be sturdy– no clapboard shelving, or plywood drawer bottoms that I noticed. I say «on the surface» since I haven’t bought any pieces, yet. I did fiddle with a few items (dressers, consoles, service dressers, etc.) and some were rickety. One almost fell on top of me! I’m hoping these few items are not indicative of the quality of the items sold here, because these pieces are pricey!
It appears that there’s always a greeter by the entrance to welcome customers, which is a nice touch, and the woman who greeted me said not to hesitate in asking her any questions should I ever have any, and especially so if I’m interested in any of the furniture I see, since, often, the display pieces are the only ones available. (I should hope so, since they’re advertised as «one-​of-​a-​kind!»)
Had to leave earlier than I wanted to, because I was getting hungry… :(
I’ll be back!