LensCrafters

Came in and asked if they accept VSP insurance. We were told ‘yes’. Then spent an hour picking out frames and setting up lenses. We were given an outrageous price that was a ‘discount.’ Only then were told they are not in the VSP network so don’t get the insurance benefit and were given ‘out of network’ pricing. Since VSP doesn’t really have an out of network benefit, this was really a bait and switch that only served to waste our time.

Clairee and Dr. Benkel are amazing! I lost a contact visiting Arizona from Colorado and they helped me see again by working with my crappy Colorado Lenscrafters dr even though my rx was expired! They literally SAVED my trip.

My employer vision plan changed to Nationwide Vision. So very sorry that I cannot continue with LensCrafters this year as they are out of network. Excellent quality, fast service and excellent optometrist. My husband bought new glasses at Nationwide. Really crappy, cheap and poorly made. One of the lenses fell out within two weeks and it took approx 6 – 8 weeks to receive them when first ordered.

Yesterday I went to pickup a pair of glasses that I got called they were ready. I stood at the front desk for a good 10 minutes before ANYONE acknowledged me. You need to work on your customer service to at least acknowledge customers when they come into your store!

Really rude service from this shop. I hope it’s a one off. I was the only customer in the shop and I asked for the price of a pair of glasses. Her tone was kurt which I over looked because I liked the glasses. I said I had optical insurance and she was short again with me saying ‘well I didn’t know you had optical?’ And at that point I thanked her for her service and left. She had an Eastern European accent and was a tall blonde lady. I hope she was having a bad day and I wish her well.

While on vacation, my wife’s Costco glasses had one of her glasses lens completely craze over. Obviously some sort of defect in the manufacturing. The only other prescription eye-​wear she had were sunglasses. I was flying home while she was driving back to California. Part of the drive would be in the dark. She needed glasses.
Stephanie, at this LensCrafters, took great care of us. She was sympathetic to the situation and provided prompt and friendly service. My wife’s lens are progressives and I didn’t think they would be able to create these in short order, but I was wrong. My wife had a replacement pair of glasses in an hour.

I love coming here. I have an excellent eye doctor and he makes sure you’re in and out pretty fast. As for the other side I paid for 2 year old prescription in my glasses instead of my new one. All I got was an apology. I am getting a new pair and I hope it won’t happen again.

I am extremely pleased by the customer service at this store. I recently brought in my prescription from America’s Best and ordered a pair of sunglasses since Lenscrafters has a much better selection of frames.
When I finally picked them up, I tried wearing them for a few days and didn’t like them. The frame was too big and due to the thickness of my lenses, rubbed up against my face. My vision was bothering me too and I couldn’t quite figure out why. One day I was looking at a street sign and switched from my old glasses to my sunglasses and realized suddenly that the prescription in the left lens was much weaker. It turned out that the optometrist at America’s Best had actually written the wrong number on my most recent exam.
Lenscrafters was understanding and let me go get a new exam and pick out new frames even though my 30 day exchange period had just passed. I have a very high prescription so it was tricky finding exactly what I needed without the glasses looking or feeling awkward. Stephanie, Betsy, and Eddie were all very helpful with giving me information and helping me select the right frames and lens package.
I would definitely recommend Lenscrafters over discount stores like America’s Best. They cost a little more, but prices are still reasonable, they usually have some kind of sale going on, and you’ll be happier with your investment if your glasses are perfect.

My lens of my glasses fell out and went missing one night, and immediately began to worry, cause without my glasses, I’M BLIND! I work at the Scottsdale Quarter, so I dropped off my glasses to get repaired. Unfortunately, they had to order my lens and have it shipped to the store. I would have to wait a week to get my glasses fully repaired. THIS SUCKS, I thought. But to help calm my nerves, Stephanie, who was PHENOMENAL btw, had them place a temporary lens on my glasses, until my correct lens came in. She even walked from from their store to my place of employment, just so that I would not have to walk in the heat to pick up my glasses. Simply amazing customer service. My home store is in Scottsdale fashion square, but I may start coming to this location.
THANKS GUYS! :)

I’ve been going to this location for 2 years now and pretty satisfied. All of my exams are done very thoroughly and I never feel rushed.
They have quite extensive options for contact lens wearers — especially around Halloween time! Want to look like a cat, devil or zombie? Check ‘em out!
Only constructive feedback is when you are promised a follow-​up call, please follow through on this and actually make the call. I’ve had this happen a number of times. When I’ve tried asking about this, it’s a bunch of finger-​pointing at «the other Receptionist». Tsk tsk…

I have been having trouble with the LensCrafters in Fashion Square for about a week. All I get is runaround. I went into get new glasses with my insurance. After I picked out frames I sat down with a guy to tell them what I needed. I gave him the frames I chose and said that I wanted Polycarbonate lens. He mentioned I should have the anit-​reflective coating and I said ok anyway He started figuring the price and said it was close to what I paid last time with the same glasses. What he did not mention that he included a service agreement for $ 29.99. I is my somewhat my fault since I did not read the complete receipt, I took for granted that since the price was close to last time it was the same. Anyway I called up and told them I did not want the service agreement and Kay said she would refund it. That was on Monday and should would refund my credit card for the amount. I waited 2 days and did not hear anything so I called again and was told the Sharon King would have to do the refund since she was the manager and I would be done and I would get a call back, I did not one. I called on Friday and was told that Devin would be doing the refund Friday and again nothing. This store is really bad for customer serivce. I would not recomend them for anything.

I went here because my new vision insurance covered Lens Crafters and this was close to my house. I was so pleasantly surprised. Not only was the doctor knowledgable and very nice, but the office manager there was AWESOME! She helped me navigate my insurance to get the most bang for my buck and when I screwed up and gave my regular debit card instead of my HSA card (forgot because we were laughing and chatting so much) she rerang everything the next day which included contacting my insurance to make sure it was resubmitted properly. I would recommend this office to EVERYONE! Great experience!

I really needed to get my eyes checked, and since I no longer have VSP, I like coming to Lenscrafters since I get a discount through AAA. They took $ 10 off my eye exam and 15% off my lenses (I think it’s 30% off if you get a full pair of glasses). The staff were really friendly and helpful. They did a great job at taking care of each person’s individual needs. I really liked the woman who checked me in, did my initial exam, and helped with my lens purchase (I think her name was Sharon?) The optometrist I had was very nice and he was able to help me figure out why I had problems with my vision that it seems no one in the past could figure out even though I told them. They got my lenses put in after about half an hour which was great. It’s also nice having it in that new shopping strip since H&M is across the way and it didn’t seem like too long of a wait. Great place and service!