Vince

Ignoring customers that come into the store. Incredibly rude and disrespectful employees. Three employees, we were the only two in the store and not a word from them. No greeting or assistance of any kind. I will never go in that store again.

Way over priced, $ 695 for an outerwear vest?! Rent is high, someone has to pay the bills on this dingy joint. Slovenly dressed sales women.

We love Vince clothing, but shopping at the actual shop at Scottsdale Quarter has its drawbacks. They have a 30 day return policy– that’s it! After 30 days you have to keep the item you don’t like or that doesn’t fit you. No store credit, no other options. I don’t see why I would ever shop here again when Nordstrom will return for store credit no matter when you return it. They all carry the same items, so it’s not like you have a better selection at the Vince Shop. I don’t think I’ve ever experienced a shop not returning something. I was going to purchase a Christmas gift and we were going to purchase something for more than our original return so, not only did they lose 2 sales, they lost me as a customer to Nordstrom. I have a shop and we have a strict return policy, but I have never made someone keep something they don’t want. It’s about customer relationships to me and not about one individual sale. Glad I learned this lesson before I started Christmas shopping as Vince is one of my go-​to gifts.

I came here on the opening day, and so far the employees are very nice. They don’t pressure you to buy anything. The store is full of inventory and carries men’s and female apperal. Vince is perfect for phoenix/​scottsdale