Michaels

I went Michael’s to have 2 pictures framed. There was a 50% off sale on frames. I picked frames from the displays and had them framed. I got 2 receipts. One was computer generated and one was from the cash register. To my dismay the amounts did not match. The explanation I received was not altogether satisfactory although I got a $ 5 credit. Be careful to go over the record carefully. They did do a great job with my pictures. The staff doesn’t understand what is going on with the screwy receipts either.

I have been to Michael’s several times as it is my go-​to craft store. It’s conveniently located in the Promenade shopping center tucked between a clothing and a beauty store. The inside is well stocked and pretty well organized. I still get lost sometimes, but I enjoy wandering around as well. My only real complaint is how long it usually takes to check out and pay. Usually there is only one, maybe two, cashiers helping customers. So the line to check out can be pretty long. Then, when you actually go to pay, I’ve had the credit card machine time out after 5 minutes of waiting for it to process. I just wound up paying in cash, since the cashier informed me this was a regular occurrence and would probably time out again. Thus, whenever shopping at Michael’s I try to have cash on me. Overall, if you are working on a craft project or want to find some inexpensive gift wrap or trinkets, then Michael’s is a great place to stop by. However, go with the intention of spending at least an hour due to cashier slowness.

This store always has what I’m looking for. I love how I’m able to use a mobile coupon every time I shop as well. There’s usually always a 40% off on the phone.
I’ve been shopping at this location for many years. They have improved on their cleanliness and customer service from previous years and reviews. They still can improve on cashier help, too many people on the floor and not enough people ringing. They should have back up before there is a line of 4 people, especially when you see one lady has half the store in her basket.
They usually have holiday items marked down to 50% off before the holiday too. FYI ;)
There are always many great deals and quality products at this location. Their clearance section is easy to find and is super organized and I very much appreciate that.

Clean store, super big and filled with tons of stuff. I love the super cheap section they have by the cash registers filled with $ 1 – 3 stuff. I’m giving this place only ⁴⁄₅ stars because it is hard to find someone to help you, especially since the store is so big. Besides that everything else is fine. Lines can get long though. Easy parking and tons of it.

We love going to Michael’s locations and this one is no exception to the rule. It’s easy to get lost in these stores and walk out with crafts you never even thought you’d about doing. They also are a great spot to shop for seasonal decorations and the items usually go on sale about a week before the holiday, which is even better. I’ve no doubt we will be back to this store in the near future.

I visit a Michael’s store no less than every other week since I adore DIY and crafts. I prefer Michael’s pricing and options over Joann’s as a general rule. This particular location has ups and downs.
Pros:
Great selection of items
Good, clean clearance section (one time it was a touch disheveled, but on the whole it’s clean)
Always good deals running
Mobile app always has coupons running
Cons:
Staff wasn’t friendly when asked for help around the store (got huffed at and an eye roll when I asked if they had shoe clip blanks by the MANAGER — bummer, usually staff is nice at other locations)
Some pricing can be hard to locate — a few of their displays place the hanging products directly in front of the price tag, so you would have to remove all items on that hanger to see the price in the back (mostly in bead section)
Had to knock two stars for the rude service and one star for the lack of pricing availability (certainly wasn’t asking that same MANAGER) — but the cashier was super sweet, so that really helped bring this place back up a star, so kudos to her. Next time I’ll ask front end staff where things are and not the manager.

Everything one would need to be creative.

The store itself is excellent… if you need fake flowers, something framed, art supplies, weird craft stuff you can’t find anywhere else, and just a huge supply of every kind of craft item you can imagine — Michael’s is the store you want. They offer great discounts and coupons every now and then too.
What drives me crazy about the store is the staff. It’s not just this Michael’s, it is every Michael’s I’ve been in — a mix of dim folks operating in super slow motion and obnoxious young people who can’t be bothered. If you’re trying to find someone to help you — good luck. I would love to participate in one of the Michael’s employee trainings. I need to know if they hire people like this on purpose or if they are turning good workers into who gives a crap workers via some process. Maybe it’s as simple as they skim through good applicants and go right for the guy that showed up an hour late for the interview — I don’t know.
Will I continue to shop at Michael’s — yes. Will I complain every time the employees tick me off — yes. Do I think they will ever improve — no.

I don’t like to write negative reviews, but I was so disappointed by the customer service, or lack thereof, that I received in the custom framing area of this Michael’s store last night (Mon., 4÷9÷12), that I just had to write. First, let me state the obvious: custom framing is not cheap. I had spent over $ 200 to frame a couple pieces of beautiful & intricate artwork that I had bought overseas, while working in Africa. I was VERY excited to see the finished pieces, and so was waiting impatiently for the phone call from Michael’s. The phone call never came, but the anticipated date of completion (yesterday) arrived, so I stopped in anyway to see if the pieces were done. The customer service rep at the custom framing desk asked for my name, and pulled out the finished pieces. I asked if they had been done for awhile, because I was curious how long they’d been sitting there completed, while I was eagerly awaiting a phone call. She told me that they were completed on the 7^th, two days prior, and told me that from the notes on the sheet, someone had called me that day. My cell phone, which I NEVER turn off, was listed as the number to call. I had not received a phone call from Michael’s, nor was there a missed call, nor was there a voice mail message. I politely responded, «I’m sorry, but no one called.» To which she countered, «Yes, they did.» To which I again responded, «I’m sorry, but they didn’t.» To which she again said, «Yes, they did.» This went on for a few rounds before she said, «Well, phones are very strange these days.» REALLY? You are going to argue with a customer who just spent over $ 200 on a custom framing job, insisting that I received a phone call I DID NOT receive?
It doesn’t end there. I wasn’t 100% happy with the way my artwork appeared in the frame and the mat, so the framing manager was called to the desk to speak with me. The tenor of this second conversation was exactly the same.
Me: «The edge of the artwork is closer to edge of the mat than I was expecting. I was hoping for a little more white space.»
Framing manager: «That was the edge of the picture; it was the only way to frame it.»
Me: «I bought the artwork, I remember what it looked like, and the edge of the picture was not that close to the top of the page.»
Framing manager: «Yes, it was.»
Me: «Again, I bought the artwork. I remember what it looked like. Maybe it was cut before it was framed?»
Framing manager: «We never cut artwork here. I’m the one that framed it. I know what it looked like. This was the only way it could be framed.»
This also continued for a few more rounds. Aside from this minor issue, I was actually pleased with how the artwork looked, so I ended up taking it home as is, but I was SERIOUSLY disappointed by the haughty and argumentative attitudes of the staff, as if I was personally insulting them by suggesting that I did not receive the expected phone call, and that my artwork was perhaps not framed 100% as I expected.
Worst customer service experience I’ve had in a LONG time.

I went shopping at the Michael’s located at 16 239 N Scottsdale Rd
in Scottsdale Arizona this morning. I was looking for a specific craft for my geriatric aunt.
I walked into the store and thought I had lucked out right away when I saw an associate a few feet away from me. I said «excuse me, could I ask for your help?», her response was a BIG sigh with «ugh» noise, an annoyed look, and an extremely sarcastic «SUUUUURE, of COURSE» and made an overly dramatic show of putting down the items she was holding, as if I were bothering her horribly.
I was totally appalled at her behavior. I apologized to her saying I wasn’t trying to interrupt her activities but I needed some help finding a specific craft. She responded by ROLLING HER EYES at me and asking for the item description. At this point, I was just trying to get through my interaction with her so I could find the item but her body language and behavior were so hostile I had to stop and I asked her why she was being so rude to me. in response, she started listing how busy she was. I cut her off saying I would find someone else to help me since she was taken with other duties.
I found a manager (I believe her name was Jen or Jenny) and relayed my difficulties with the previous associate. She was somewhat polite but was obviously eager to get the convo over with. She was nice enough to listen to my item description and show close examples of what was in stock to me. But I was still extremely dissatisfied with the lack of skill when it came to addressing the previous associate’s HORRIBLE customer service. Jen simply offered an «I’m sorry» about the associate’s behavior. I have been a loyal shopper of Michael’s for years and have never had such horrible service. I doubt I will be back to this location anytime soon. Joann’s anyone?

Great place. It took a while for one of the employees to realize I needed help finding something and when I asked her if she could help me find silicone (decorative topping that looks like whipped cream) for my charms, she said she’d never heard of silicone???
Although I couldn’t find the item I was looking for, I did end up buying a bunch of other neat things I found! I would recommend to a friend :)

Small crowd outside at 9:58 and OMG DON’T OPEN THE DOORS! No, no, no! Employees must get that last 2 minutes of non-​work!!! Keep everyone out in the heat!!!
Once inside, at about 10:01, they didn’t have what we were looking for, but selection overall was good– perhaps among the best Michael’s in the valley. Plenty of parking too, and reasonably safe.

When I got to Scottsdale a couple of my art pieces needed reframing. Took them here and Michael the guy at the framing department helped pick out exactly what worked. Love that guy and love my art even more now that it looks so fab on the wall. Will do more framing with Michael at Michael’s. PS no relation to the store.

First of all, let me ask the audience who in the world brings a handmade cake out shopping with them, particularly out in the Phoenix area where it’s frequently icing-​melting hot and people drive like morons as a hobby XD? This is not safe cake-​behavior. But! Can one not purchase extra supplies, just in case? Are there not measuring tapes which can assess the dimensions of boxes and cakes alike?
Why, yes. Yes, there are. They sell them at Michael’s. Oddly enough and all.
Anyway, as far as Michael’s can go, this is a pretty nice one. Their jewelry, scrapbook/​Cricut, and kiddie crafts sections seem to be especially well-​stocked. If this location lacks anything, it has the least fabric and notions of any Michael’s I’ve ever been in. Which is to say, essentially none.
The jewelry section is usually the busiest, at least that I’ve seen, though they do appear to get a lot of income through a weekly crop night. While there isn’t anything super expensive or obscure, it’s a good place to grab inexpensive basics and browse Crystalrazzi crystals, both of which are frequently on sale. Also, they maintain a small selection of Toho beads. I wouldn’t go there specifically for those, but if you’ve never bought Tohos and want to poke some in person, you can always stop in here. And while you’re in, don’t forget to check out the marked down jewelry items: they’re on one of the end caps, and quite fun to raid.
My experience with the staff has been generally good, though they do appear to be somewhat lacking in numbers now and then. I’m not too crazy about their practice of stacking seasonal items in displays which interfere with travel between aisles, but JoAnn’s is notably worse in that regard.

I needed some ribbon and some stickers to finish off the packaging of a few gift boxes for some little chocolate cakes I made, so I headed into Michael’s.
Normally when I go into Michael’s, I’m looking for Wilton equipment, or cake boxes, all of which I’m familiar enough with, and don’t need much help. For that, it’s just fine.
Today, I wanted to go in to get advice on how to make my package look best, so I brought one cake with me in the box, ready for its sticker and ribbon. I wanted help, so I wandered around the store (not busy at 11 AM) looking for someone to help me.
No one seemed to want to help me. One woman was having an in-​depth conversation with what seemed to be a friend… they were not talking about anything relating to Michael’s, or arts and crafts. I just stood there hoping she’d get the hint that I needed help. Eventually she did, and proceeded to try to help me.
She showed me where to look for stickers, and made a bunch of very bad suggestions given what I told her I needed and the intent of the gift. I found my own stickers.
We went to the ribbon, and I picked out the ribbon I liked. She helped to show me how to tie a bow, which was very nice; however, she then said she wanted to see what was inside and opened the box… moving the lid inward and pressing down on the top (why you’d do this to open a box eludes me), which pressed to lip of the top of the box right into my ganache cake!!! I wanted to run through the store running my hand through the shelves to knock everything off the shelves to repay her in kind, but decided against it.
Had someone actually paid attention to me when I walked in, and then had the associate not ruined my cake trying to look at it, perhaps I’d have given this a 4-​star rating because the woman attempted to be helpful to show me how to tie a bow and assess how much ribbon I’d need… but ruining my cake basically ruined the rating.
She should have asked (not just assumed it was ok) to open the box, and then I’d have done it for her.

Though I’m not much of a crafter, each time I wander into Micahel’s I get totally sucked in by all the strange and interesting doo-​dads.
Wandering down the aisles, my thoughts usually go along the progression of of what-​the-​heck to (figuring out what the item actually is) holy-​heck-​that-​is-​cool to (looking at price tag) whoa-​that-​is-​so-​not-​cheap.
I’ll end up with cool odds & ends that I’ll end up not using, but thoroughly enjoying myself in the process.