The UPS Store

There are few places I loathe more than the post office. I find it worse than the DMV for several reasons, the first of which being who has to go to the DMV anymore? I don’t think I’ve been since I got my Arizona license and while it wasn’t the most fun I’ve ever had, I feel like it’s really getting an unfair reputation as the worst government establishment to ever exist, as that distinction clearly goes to the post office.
Mailing packages is something I do much more often than going to the DMV and going to the post office (particularly my post office on 20^th and Camelback) is enough to ruin your whole day. It’s hot, everyone’s rude, there’s always a long line and it’s hard to tell where it stops and starts because people are tying up their loose ends everywhere, nobody EVER has a pen (including the employees which you’d think would be kind of standard), and it’s just a generally unpleasant experience all around. Oh, on top of that, my post office decided they were going to be the only establishment in the world with the operating hours of 8:30 AM — 4:30 PM, despite the fact that I’m pretty sure most of the general public works 8 – 5. Seriously, whose idea was that?
I’m not sure why it took me this long to realize that, unlike issuing Driver’s Licenses, OTHER companies can actually mail my packages for me. Private sector companies! Companies that compete with other companies! Companies with employees that actually seem to care about their job (or at least not getting fired from their job)! Companies WITH PENS!!!
UPS is a good example of one of these companies and this particular UPS is my favorite. Their employees are very friendly and helpful. On my most recent visit, my package was just barely at the first class weight limit (going over would have doubled my shipping costs) and I wanted to add a card. The employee behind the counter made some small adjustments to my package (cut some cardboard here and there) to reduce the weight and save me some money, which I really appreciated. She even gave me a pen to fill out my card! I thought pens were unheard of in the shipping world and here’s UPS throwing them around willy nilly. It was fantastic!
Yes, they are slightly more expensive, and their packing services (Where they pack and label your packages for you. Yes, I’ve done it. Yes, I’m lazy.) can get really pricy, but for your average run-​of-​the-​mill, not-​too-​heavy package, I’d say the slight cost increase is WELL WORTH avoiding the time and frustration that inevitably comes with a post office visit. Plus, they have pens.

Sign says they open at 8am. I was in a huge hurry and I needed something printed. The lady in there made me wait until 8:15. Terrible! Just terrible

Great customer service that was very knowledgeable in the best approach to picking up packages. I had no clue what I was doing, but they did and it helped.

My complaint is with the UPS service that I received when I shipped at this store. I spoke to a business in another state and they asked me to ship a package by FEDEX. I decided out of convenience to go to the UPS Store near my home. The staff was very nice and they said that UPS would guarantee to deliver the package the next day. I paid the rate because it was called NEXT DAY AIR and it was «GUARENTEED» to arrive in 24 hours.
The package was not delivered in 24 hours. The staff was very apologetic but the result was that a package that was guaranteed to be delivered in 24 hours was delivered in 48 hours.
They quickly processed a refund, but I would rather have had the package delivered on time.
I learned my lesson. I will NEVER ship with UPS again.

I used to really like this store. There are two young ladies working here who know the business and are professional and efficient. I’ve shipped to California, Hawaii, and returned amazon purchases all without a problem. In fact, their customer service was so off the charts, I had to slap myself to make sure I wasn’t dreaming.
Then they hired some teenage guy who has no idea what he’s doing. I asked for a flat rate box; he said they don’t have any postal packaging. None? I ask; No he says. Told him I got one there last week; magically he pulls out a flat rate envelope. I have a bag full of things to mail – like an envelope will help kid. There is nothing I hate more when dealing with retail stores than flat out incompetence. It was enough to make me deal with the United States Postal Service, online at least. Now, I will only return to this place if I’m in an emergency, and only if one of the competent employees are working. Nothing is that important.
Ladies saved this review from a single star. I can only hope they’ve moved on to greener pastures.

Great customer service. Friendly staff. Very prompt.

Recently, I had to get a P.O. Box for a business venture. The UPS Store is very close to where I live, so I stopped in to get a price. I talked to who turns out to be the manager, and she was really nice. She went over everything with me.
I asked what happened if I paid for one of the small boxes and I got more mail than would fit, or if I got a package. She said that I’d get an email letting me know the situation.
I said I’d be back because I wanted to check out getting an actual P.O. Box. I went to the Post Office, and 2 minutes in there talking to the postal work was all I needed to convince me I wasn’t going to deal with the Post Office. USPS can’t even figure out how to put a system in place to tell you which location has a PO Box available (there was a waiting list at the location I went to), let alone email you if you get a package. Back to the UPS Store I went.
The manager helped me fill out all the paperwork, explained things I needed help with, and was generally pleasant.
A few days later, I got an email when a package arrived. The manager saw me come in and had my package waiting. She said she was excited when she saw a package for me, and asked if I received an email. She was clearly thrilled that the system worked and that I had received an email.
What great service. I’ve been to this location before to pack & ship stuff, and overall I’m very impressed with the service.
If you need a mailbox, go to the UPS Store. You’ll be happy you did.