Ulta

I was so excited to see the store and how the remodel went but the second I walked in I was not acknowledged at all every single employee was standing around giggling acting like it was a sorority house. They were all by the waxing place and no one helped me. I needed a tissue too after trying on some makeup and everything was a mess and nothing was stocked this is the fourth time I have been in and the place has been a mess and everyone has been completely rude. I will make sure that everyone of my friends now the experience I had and how horrible it was, I asked to talk to a manager and I was unable to get her name but she had blue hair and completely ignored me and was not caring about anything I said I asked if there was another manager on duty and I was able to get her name too Erica and she was completely rude too. I was soo shocked that they were managers because they were the ones giggling and standing around in the store not doing anything. I am very disappointed, I love Scottsdale and Ulta but I will drive the extra miles just to go to another one where there are more nice people working and actually workers that care and will help me. Also the store is never ever stocked or clean by the makeup stations its actually really disappointing to go in there and see how it was ran, I actually felt embarrassed for the people who worked there, and it seemed like nothing phased them or no one cared. I usually don’t write reviews but after being in here a few others times and the same thing was going on I decided to take it up and let everyone know on Unilocal.This has to be the worst Ulta I have ever been too!!!

I’m a makeup and skincare fanatic, so I love that Ulta carries everything I need in one shop! Great products on hand (brand name and less expensive versions), and the store is large and well laid out. The only problem is sometimes it is a bit difficult to find someone to help you, but if you walk around the enough you are bound to find someone who is knowledgeable and who can steer you in the right direction.
Also, I highly recommend becoming an Ulta member, as you will receive tons of coupons and sales offers throughout the year!
Ulta is a great one-​stop shop for all your «Care» (skin, hair) needs :)

I have visited this location several times in the last few months, but I think I am going to take my business elsewhere from now on. This particular store is always picked over, very unorganized, and product is always out of stock. But worst of all the girls who work here are extremely rude, immature, and lack basic customer service skills.
Spare yourself and find another location, it will be worth the drive.

Oh Ulta, just when I thought you couldn’t get any snootier you go and do something like this…
Always consistently rude when a problem is presented. This is the third time I have bought a product from this location only to open it and discover someone has swatched it, touched it or otherwise harassed what I was expecting to be a brand new item. I called and the person on the phone was rude, unapologetic and said in a snippy tone «well as long as you have the receipt we can do an exchange.» Uh, thanks? I didn’t dig my fingers into the primer– some weirdo customer did. I have been an Ulta beauty member for a long time now though I am unsure why I continue to go back. So predictable!

Horrible experience the other day with Erica. While standing in line after several minutes, she sauntered to the register, and without even looking up she mumbled «next». As I walked to the counter, she never said a word to me, «welcome, did you find everything you were looking for, hello, etc., nothing. When I asked her a question, she said no without any explanation. She totaled my purchase and I paid. The woman never looked at me! So as she was bagging my purchase, I told her she was the worst «customer service» I’d ever experienced at that store and she said «sorry» again without looking at me. Rude. As a manager of several businesses myself, I understand how important it is to treat your customers well and believe we should speak up and share experiences with the managers so they know how their employees are doing, especially when they’re not around. Let’s face it, we can’t be everywhere.
The following day I called to talk to the manager and Erica got on the phone. I told her she was the one I was calling about and asked that she have the Manager «Robin» call me before I left a review online. I left my name and number and wow, what a shocker, no call. Unless I absolutely have no time, I’ll go out of my way to go to Sephora. They know how to do customer service right.

I don’t come in that often, but when I do I wonder why I bothered to walk in the door.
Every time I come in, the set up of the store has changed, product I have purchased before is no longer carried, and despite the turn-​over of staff, the same snotty attitude is presented when I’m looking for assistance.

To my great surprise and happiness they remodeled this store since my review. The store is like night and day and I am once again a happy Ulta shopper! Four stars just because it’s still a little bit of a challenge to get good help there.

I had gone here because my boyfriend bought me a giftcard and I was so excited I was on vacation so I had never been to this ulta before. First off I Walked in and I did not get greeted. Not that big of a deal but then I was looking at some face wash and the a girl walked past me I asked her for help and she said «hold on» and walked off … So incredibly rude!!! Then i was curious what kind of foundation I should buy so I walked over to a group of three employees who were just standing and talking about how they’ve all been cheated on. Extremely unprofessional. I then asked a about a foundation and one of the girls replied «I really don’t know anything about it «which if you work at a makeup store is presume that you’d know about a popular makeup brand (smash box)! Finally I went to ring up and I had 2 eyeliners to go back I told this to the employee and she rung them up. Which is fine but then I told her I DONT want them and she glares at me. Okay??? After I left I called them because I was to nervous to say something in person. I told the lady what happened and she just said well the employees are new. Not to mention the supervisor who said hold on. Never got back to me REALLY bad customer service haha maybe they should read some of their Unilocal reviews.

Planned on buying bunches of stuff here tonight, but only ended up with a blow dryer end hot iron. I had to hunt down associates for help and they were not very excited to help. The one associate who did help us said ‘well, we’re not Sephora’. Apparently, the ‘Clinique’ girl was sent home because it wasn’t very busy and no-​one in the store knew anything about the Clinique brand. I had a bag full of products that I put back and just stuck with the hair care… stuff I can’t get at Sephora. (To give credit where it’s due… the association who helped me choose a hair dryer and hot iron was very helpful… once I found her… and the cashier was nice.)

If your going to need any help at all… good luck! I guess some things never change… customer service is non existent, if they do acknowledge your there, its half hearted and almost an imposition. I’ll think twice before shopping here again… seriously disappointed!

This Ulta is not as busy as the one in the Scottsdale promenade. I was asked if I needed help after I’d been there 10 minutes. There were a few of the girls standing around talking to each other. I know I don’t wear a ton makeup and wear a minimal amount, but I do like decent skincare. They do carry my favorite brand of concealer. Dermablend. They do have a good selection of everything. Love checking out the new products

I have never written a review before but in this case, I feel I must. This Ulta has the worst customer service that I have ever experienced, on several occasions I have walked into the store and seen a group of employees gathered around the counter talking and not one person says «Hello» or asks if I need any assistance, I am completely ignored.
I was in the store recently and had my arms full of various products and I needed a basket. Two different employees walked past me, looked down at my full arms and then just kept walking without a word.
Then when I went to check out, there were three girls behind the counter and only one was checking out another customer. The other two were talking and completely ignored my existence. I was standing in the queue area waiting to be called forward and they just continued talking so I finally walked up to the register and asked if she was open and instead of apologizing or even smiling, I just received a dirty look and she didn’t say one word to me the whole time I was checking out, just silence and then not even a «have a good day» when she handed me my receipt.
Not only is the customer service terrible, I receive the worst haircut of my life. I realize that an Ulta salon isn’t going to be the fanciest place in the world but I only needed a trim to get rid of some dead ends which I figured would be easy enough. The girl that cut my hair made it seem like it was her first time ever picking up a pair of scissors, her name was Krista or Kristie, something along those lines. After she washed my hair, I told her that I just needed a quick trim and I wanted the overall shape to remain intact. I generally don’t monitor haircuts so I didn’t pay too much attention to what she was doing but I was embarrassed to walk out of this appointment. She had cut my hair straight across like she had made one cut. In addition to this, I told her that my bangs were a little long for my taste and I asked if she would trim them, she looked terrified when I asked her to do this and she took my side bang in her hand and made one chop straight across that looked ridiculous, and started to say that we were all done. I insisted that she correct the straight across cut she had made to my side bang and she just completed ruined them. I had to wear my hair pulled up into a bun until I was able to go to a different salon to correct what she had done. This was especially upsetting because I had this awful haircut only hours before I left on vacation to celebrate my one year anniversary.
I’m extremely disappointed with this location. Even though it’s so close to my house, I will never be returning.

Great customer service. I had to return something. Most times, the person working at a store will make me feel bad for my return. However, the person working at Ulta the other day was so helpful and didn’t give me the «stink eye» because I was returning a product. I was planning on getting store credit, but they even put it right back onto my card. Super sweet and unfortunately, very hard to come by these days.

Went into this Ulta location yesterday (one that I have been shopping at for many years) and was not greeted, even though those after me were. I proceeded go over and use the NYX testers to try and find a specific lipstick color. I immediately notice an employee hovering around me and watching me. Never once did she ask to help me-​only stared. Then she calls over another employee and they engage in the lamest pretend converation ever, whilst fiddling with makeup next to me and and continuing to stare. At this point it was clear to me that they thought I was either stealing or attempting to steal. This was totally uncalled for and really offensive. I am in this store all the time and even recieved really good customer service about a week ago when I was looking for a foundation brush. Now I will shop at the Tempe Marketplace location. Really disgusted with this store.

If I could give negative stars on Unilocal I would. This store has the worst customer service I have ever experienced. There is never more than one person at the registers, no matter how many people are in line to check out. All while there are employees standing in a circle talking and not helping any customers. I’ve gone to this store multiple times due to it being close to my house but after today I will never be back. I will only be going to Sephora from now on. I was standing in line for almost 10 minutes as 3 employees looked at me but kept talking amongst each other about their plans for the weekend. I ended up leaving all my cosmetics at the counter, walked out, and drove straight to the nearest Sephora.

Had a facial done tonight by Amanda, and it was great! She is very sweet and helpful and my skin looks and feels fantastic. She is very good with skincare product knowledge. Definitely recommend her. You also receive 25% off if it is your first time. The only change I would make is the facial booth setting; I wish it were a private room as opposed to a small kiosk in the back of the store. I would prefer this because you can still hear the busyness and upbeat music inside the store and it’s harder to relax. That’s my one complaint, although doesn’t bother me enough to not want to return. I’m happy with my service and will be returning :)

The only time I go to this location is if I’m in the area. Otherwise, I wouldn’t go out of my way to come to this particular one. Every time I have been to this location, the employees seem uninterested in helping their customers. I often get the vibe that they’d rather be doing anything else except working and meeting their customer’s needs. I feel like I’m a bother to them when I ask them questions and they make it seem like an inconvenience that they have to help me. No customer should have to feel bad for asking an employee for help, especially because that’s what an employee is there for.

Customer service here is absolutely AWFUL! One of the WORST I’ve ever experienced. I was in the store for over a half hour already, and still not one employee had come up to me to ask if I needed assistance, had questions. you know, help me, the customer out! My hands were full of items, so I was hoping an employee would be nice enough to come hand me a bag I could use, but that didn’t happen. Huddled in one of the corners were about 5 girls all talking and gossiping. I walked by numerous times, with my hands full, and no one bothered to even look at me. I had questions about certain products, so uncomfortably I went up to that group of employees (there were no other workers around anyway) and they looked at me annoyed. Are you kidding me? You work here, in customer service, and are annoyed that I am asking a question. I then just asked for a sample because she was no help finding my shade, and she never even really said a yes or no, just grabbed the product from my hand gave me a dirty look and made me out a sloppy sample. I actually got 2 samples, and the girl never bothered to write the names of each foundation on them, so now that they are home I have no idea which is which.
I was seriously disgusted at how I was treated. I went to the cash register to check out, and that girl was even worse! She never greeted me, she acted completely MISERABLE, rude rude rude. She’s the only name I got. on my receipt it says her name was Emily. Store manager needs to have a talk with her and every other worker that was there on 1÷3÷15. The cashier, Emily, even checked me out while talking crap to another employee saying basically how she didn’t want to be there working. Hey Ulta, I LOVE makeup, I’m friendly AND outgoing… HIRE ME! Stop hiring these rude, unfriendly people. I will never be going back because how horrible the service was/​is every time I go there. And obviously, I’m not the only customer unhappy. Look at these reviews, it’s a pity.

Getting better. New manager. They have a problem being fully stocked.
If you don’t replenish displays why take up the selling space? The Palladio and the kardashian displays have been empty for years.
Why no hourglass or nars? I hope this store doesn’t go the way of bath and beyond. Which is products that they have an ownership interest in — and then ultimately cheap and terrible.
Bath and beyond is a poor company to emulate… please stay fresh… the store. Does Look pretty bad. The color scheme is uninspiring, the displays fall apart if you touch them… Picking Lamcolbn to be your high end anchor is a weird choice, there are ‘hipper’ lines to go with. Lamcobn seems old and tired. Can’t spell it!

I have shopped at Ulta for many years and I am a «Platinum» member (if that really means anything except that I buy a lot of «necessities»). Last year, I swore that I will NEVER shop at this store because of the poor customer service! Well, I NEEDED my Bare Minerals Mineral Veil and I thought… hmmmm, maybe I will give this store another shot! Hmph!!! Big mistake! Still not impressed with their customer service and this time, I WILL NOT be back! I will travel miles to another Ulta Store (i.e. Mesa Store on Hampton Avenue) to get the best customer service!

I had a recent experience that would normally have me RUNNING! I did have to RUN after it was over as I was 1 hour late running to the wedding of my nephew! I do my own hair, nails, make up, lashes– regularly… I wanted to relax and be treated, have a bit of a different look for the day…
*I do not want to run through ALL of my issues here, but want to say the service that day for hair and make up was a 1 star–
*The resolution I received from Nicki was handled great! And I give her a good 3 stars for that.
Inexperience and abilities; timing issues; no retail help for the floor, too much of my participation needed; these are all teaching experiences… I feel a bit ‘learned’ on which should only happen in a teaching school salon, but again, the appropriate response, respect and attention was given to me when I went back to the management. Resolution and customer service is not a common thing, and I believe in giving applause for doing the right thing.
4 or 5 stars would have included– not having to return to that location for a resolution/​refund; having to spend my time to begin with going through the process itself, the service itself and then taking time from my holiday to deal with this after the fact!
I made it to the wedding, but with no extra time at the beginning…

I love both the store and the salon. Both have helpful staff that always seem happy to be there. The selection of products is great and it’s not as overwhelming as some other Ulta locations. I visited the salon last weekend for the BCRF benefit and got an amazing haircut for my $ 10 donation. The stylist (Karen) took her time and made me feel comfortable. I’ve even made another appointment to see her for a trim in December. This is the perfect one stop beauty shop.

Whenever I need styling products, this is my go to spot. They have a large variety of products to choose from. I especially like it because you can get the salon size version of the product you’re looking for and save a few bucks. They also carry a lot of the new items that your stylist might have but are extremely hard to find in a grocery store.
Return Factor — 90%

My hair has been on the itchy side lately. Probably because of the chlorine in the pools at all the pool parties I have been attending. I have never had dandruff when I sctratch my head and did not want to use head and shoulders. I wanted a sulfate free shamppo that wouldn’t strip the color out of my hair, but would help relieve the scalp itching.
The employee I asked recommended I try Paul Mitchell’s Tea Tree Oil shampoo and conditioner. I have only used it once, but I was surprised how cool my scalp felt while washing my hair. No complaints so far.

One of the employees told me this location was the first Ulta in the state of Arizona. I can believe that because it does look a little old or dated. It isn’t as large as the other Ulta stores in the Phoenix metro area, but I can usually find what I’m looking for. I think the selection is smaller here than at the other stores so be mindful of that when visiting. On the plus side, the parking here is great because it isn’t usually crowded.