Apple Air Conditioning & Heating

Do not use Apple Air Conditioning. They not only made a mess installing the central air conditioning but it has not worked well since installation. I have had them back numerous times because the downstairs is 66 degrees while the upstairs is over 80 degrees. the unit would not turn on and the now water is leaking out of two of the vents and ruining my ceiling. To top it off, I called for an appointment and they nicely scheduled it for the next morning, however, did not show up and when I called denied that any appointment was scheduled and stated that they could not re-​scheduled for almost a week because my maintenance contract expired two weeks earlier and it was not renewed. Do not use Apple Air Conditioning!

Yeah, it looks like Apple had some people write good reviews for them on Unilocal,because even with the recent good ratings their overall rating is still in the toilet. Don’t BE FOOLED!
Unfortunately people outside the local area don’t know their reputation well. I called for a spring tune up the day it was advertised last week and they said they would call me back and they didn’t for a week? I then called them back and they told me to hold and then said they can’t schedule me for 3 months??? Then when I asked them to make the appointment they told me to wait and call them in July or August and they will schedule it???
Apple installed my AC and did a fine job except they destroyed a rug that we had to have replaced, but they did give us money for it which we appreciated and we were easy going about it. We are not the type to complain. After that we tried to schedule a spring tune up, but when it rained they refused to come and then said we had to wait two months for an appointment? When they did come they had to add a gas that they charged us for, however the unit which was Rheem and was only two years old. Come to find out from another AC company that when you need a gas to be replaced it means you have a LEAK? Interesting since it was only two years old. Can you get where I am going here?
We then wrote a letter to express our disappointment and I believe they put a note in their file to longer service us. You may think I have issues with a lot of companies or contractors, but guess what I have never had any and I am 43 years old. I think I have been pretty fortunate. We used many companies on Long Island and we are not the type to complain. We understand things can go wrong and I think I am pretty flexible.
I was just disappointed when I decided to give them one more try and the receptionist was «short» with me on the phone. The more I thought about it the more I thought why do I feel like I did something wrong? That is why I am writing. This company is scoring low on Unilocal for a reason, you don’t have to take this review for it.

Apple has been servicing our central a/​c system for nearly 17 years; they also replaced our original AC compressor, air handler and drip pan. They recently added service to tankless heating systems, service performed yesterday, and more recently natural gas generators. Scheduling a service is easy and their work is consistently good. They do not perform AC service on weekends, holidays or after business hours. However, their heating service is ²⁴⁄₇ per the service technician, I hope never to test that claim. They do not push extras. I had to ask them if they offer tankless heater servicing, NG generator servicing, even a whole house water filter. I guess that’s why I trust them because they don’t try to up-​sell.

I recently had a central air system installed by Apple and I’m very happy. Friendly, knowledgeable and honest. I would highly recommend them to anyone!

Terrible company. Full of all sales men and no qualified service men capable of handling any issues or problems you may have. No phone call back on any issues, estimate or problems we had and still have. They are very unprofessional and to add insult to injury they put a leak in my roof which has now destroyed my hallway, floor and walls.
Thanks Apple!
You’ve been fantastic and good luck in the future.

Had Apple add a second unit and re-​do duct work. Arrived on time and did a fantastic job leaving my house spotless.
Called them after hurricane sandy and replaced 2 units at a fair price and once again did a fantastic job. Never pressured into buying service contract. Tony the owner always returned phone calls within a few hours. I recommend Apple to friends and family.

I called this company because of one of my a/​c units were not working. When came to asses the problem they said they could fix the problem but pushed us to purchase service contract as well $ 1200.00 later. After their initial visit to our house I had called them to come to my business to assess an air flow and cooling issue the servicemen changed 2 filters charged me 370.00 and all as he was only worried about was selling me a service contract but never fixed what I called them to fix. Less than a week later the unit they repaired in my home did not work it had the same problem as before. We called and was told someone would call us back-​NO one did we had to call several time to get a response. I recommend highly not to use this company as their only concern is to sell a contract but when you call them they DON’T respond like they should nor do they fix the issue at hand they just want your money!!!

I have used this company several times in the past. They are over priced. Also, they have a couple of surly techs that are very unpleasant to deal with.