AT&T

I purchased a Samsung phone a couple of years ago and was given a FREE Mi-​Fi. Yeah. Right. It wasn’t free at all. I didn’t know I was being charged $ 20 a month for the connection. I never even used it. I didn’t realize this until I went in the other day and got suckered into buying Direct TV and got what I thought was another «great» deal on a huge Samsung tablet. I love the tablet but they AGAIN neglected to tell me it would need to be connected to my account as a cell and now I’m being charged $ 10 a month for cell connection on my huge tablet that will never leave my house. What a bunch of LIARS and CHEATS! I can’t wait to get out of my contract with AT&T and this is after 25 years of being a loyal customer. WHATCH OUT! THEY DON’T TELL YOU ABOUT ALL THE EXTRA CHARGES ON THEIR «FREE» ITEMS! I called their main customer service line and was told the stores neglect to tell customers about these charges all the time. That’s $ 30 a month for cell access I never requested.

Great experience here yesterday upgrading our phones (a night & day difference compared to another AT&T store we went to earlier) and a HUGE shout out to Evelyn for her kindness and assistance. Evelyn was awesome! Very informative and professional and accommodated our needs as paying, loyal customers of AT&T.
We ended up upgrading 3 phones and got 3 iPhone 6s’s and couldn’t be happier :)
Kudos to Evelyn – the company should be grateful to have her!

Worst store ever!!! Do NOT waste your time trying to buy a phone here! 35+ minutes and nobody has even helped us yet (and no they’re not busy)!

DO NOT COME HERE!!! I accidentally washed my boyfriends phone in the washer and felt terrible about it so we went ASAP to the nearest AT&T store. We have now been sitting here for over 30min. We have checked in. No one has apologized for the wait time. Then I see someone stroll out of the back and walk up to and talk to a customer that walked in 10min. after us. Once he left the person finally walked up to us. Asked what we needed and started imputing information. I then told him we had been waiting awhile and was here before the person he just helped. His excuse the guy had to leave so he wanted to answer his questions. It’s 8:30 pm on a Monday we have work at 5am we would like to leave also. He then said he’s the manager and doesn’t do upgrades which is why he didn’t help us, that was a flat lie because no one had asked us why we were here so there was no way for him to know without asking if we were here for an upgrade. Which is what made me mad. He then stated someone would help us shortly and strolled into the back again. That was all said and done by Nick the manager who should learn customer service and as someone that works customer service myself, I think most would agree managers have the capabilities of doing what they’re employees do.

My sister and I are both looking for new smart phones. We made an appointment to come in on Black Friday. We were greeted by a friendly person with a tablet. Now I am a lifelong iPhone user switching to another brand (It’s been good Apple, but I’m ready to move on). Andrea helped us and is great. She was informative, spent a lot of time with us and was low pressure. In the end I am still in the research phase (though I’ll probably get one of the Galaxy 6 models). My sister needs more time to decide as well. They had Black Friday specials on accessories. My sister got some wireless headphones at 40% off.
The manager came and introduced himself to us and fielded some of our questions. I was very impressed with my experience and the customer service. The store is clean and organized. There is plenty of free parking and the store is right off the 405. And if needed there is a comfortable bench to rest your feet.

And once again, this place is AWESOME!!! I just upgraded my phone after the one year requirement had passed and as usual I went straight to the Seal Beach location to get it all set up. I’m sure I could do this from home, but I always have to get some accessory or another plus I wanted the Apple Care so it worked out perfectly. Andrea is great! Super helpful and very professional. Such a wonderful attitude and she never once made me feel as if I was bugging her.
Thank you again to this staff for taking such excellent care of me and I would highly recommend them to anyone.

I’m literally sitting here as we speak waiting and waiting and waiting as I write this review. No one even ask me what I’m here for or just felt ignored over all. We should have more stores like this that makes you wait… no one said ever!

Every time I come here, they have amazing customer service especially the representative Chris, answered & helped me out with everything. Third time he has helped me out. I would definitely recommend coming here if you want great customer service & ask for Chris to assist you.

Fraudulent store. Wish I had read reviews before going here. What they say your plan is is not what you get. Go somewhere else!

Horrid customer service. Horrid return practice. Go to any other store and save yourself some time.

The employees have a stressful job. I went there twice in the last week, the first time I received good information and the second time, while it was pretty busy, I received inaccurate information seemingly to just get me out the door. It isn’t a horrible place. But I will try to avoid it as much as I can from now on.

Fraudulent sales tactics — DO NOT go here. TIP: Head straight to the apple store if you need an iPhone.
I came into the store and the screen of my phone had zonked out and was black. I just wanted to upgrade my ancient iPhone. I’m sure it was due. The salesperson let me know that iPhone upgrades WERE NO LONGER AVAILABLE. To be clear, the salesperson was lying. He continued his lie explaining that I needed to purchase the phone in full, but could pay it over several months and also would need to upgrade my plan. Being that I had no phone, I listened and purchased an iPhone at full cost (approximately $ 600) and changed our family plan.
This week my dad’s iPhone 4 did the same thing — black screen. He went into the store and they fed him the same lie — upgrades NO LONGER AVAILABLE. My dad ended up trying the apple store and HE WAS eligible for a LEGITIMATE UPGRADE. ATT still offers upgrades, but this store lies about them. The apple store was honest and efficient. They upgraded his phone for a fraction of the cost.
I contacted this fraudulent store and spoke with Gio, a sales person who let me know that his manager was at lunch and couldn’t speak. He suggested I dial 611 to report the issue.
Not only does the store lie and attempt to get you to buy a phone in full, they also avoid any complaints by not allowing you to speak with their manager. I will be calling back and attempting to reach someone about this. They should be reported to the Better Business Bureau.

I usually hate having to deal with phone stuff, but everyone at this AT&T store made the whole process as easy as it gets! Sophie, Richard, and Eric helped me upgrade my phone and switch to a cheaper plan! Awesome crew, great store, I’ll be back for sure!

Wish I could give 0 stars too!
Worst service and employees I’ve ever encountered in my life.
Called for a stock check so we could buy a new phone that wasn’t in stock at another location, was left on hold for 30 minutes.
Called back, told them we were left on hold and what we were looking for again, just to be left on hold until we drove all the way to the location.
They still didn’t pick up so we went in the store expecting it to be busy, but there was 5 + employees and only one other customer in there. We told them they left us on hold, not one apology, and also everyone went from chatting hanging out in the store to hiding in the back. I saw them all looking out the door window from the back area, obviously not wanting to come out. I had to put my hands up and make a «really, wtf» gesture before someone came out. They said they’re manager was still trying to do a stock check. Made us wait longer, and when the manager came out, I asked if she had the phone in stock. Her reply was, «what phone?» We just left after that. All the employees seemed to find it funny, and not one person was professional.
In-​store manager at time was Andrea. Who is an obvious failure. I’m complaining to corporate and any avenue I can. This was ridiculous.

This is the worst AT&T location I have been to. If I could give 0 stars I would. It has taken me 4 interactions between the store and the 800 number 5 try to fix what they messed up when they sold me my upgrade. Be wary and ask a lot of questions when they want to save you money on your bill. Ryan employs a lot of deceptive practices. Several employees here need retraining. The music is so loud, I can’t decide if they think they are hip or are trying to be a dance club. When my contract is up, I will definitely be taking my business elsewhere after being a very long time customer.

It’s such a shame that customers service email means nothing now days. This store is perhaps on of the worst. I purchased a 300.00 item with in 30 days it’s stopped functioning correctly I came in and all they could say is sorry we can’t help you.

Wish I could give 0 stars! AT&T sent my mom to this location saying they can do everything needed to fix her phone here.
Walking in they had 5 employees. 1 of which was helping a couple and the others walking around doing absolutely nothing. We walked up to the counter where a lady stood. We just needed some things transferred from one phone to the other so we could send the other phone back to the corporate office. Personally, I don’t see the point of the lady working the front… she doesn’t know how to connect a wire and transfer things? Apparently she’s there for looks and looks only…
Anyways, after giving them her information and being told to hold tight for an available associate, we waiting for a good 5… no, more like 10 minutes while the other 4 associates stood around doing nothing until finally 3 customers walked in and all of a sudden they have someone to attack and ask if they need help. YO! What about the customers actually WAITING for help? No? ok!
They finally got around to us and was only able to transfer the contacts and said there was nothing more they could do.
Not to mention, they all run around with those stupid iPads instead of actually helping people. WTF is that iPad supposed to do for me?
So thankful I personally don’t have AT&T.

Its not so much the people (although the store can get VERY busy and you have to wait a long time), its that the experience is akin to buying a used car; I always feel like I’m getting conned with the myriad options, ghost lines, etc that are presented.

Wish I could give 0 Stars!!! #1 in customer satisfation my A$$!! This store doesn’t have any customer service skills whatsoever and worst of all the manager Eric is a RUDE SMUG short lil piece of $hit!!! I was told it would be a 40 minute wait to return merchandise that AT&T made the mistake by processing my order twice and debted my bank account twice. I’m sorry I shouldn’t have to waste my time because of their mistake!!!
P. S. Smug lil piece of $hit was just standing there with Ipad in hand checking people in. I guess he doesn’t know how to multitask! Hope you trip and fall over your big head into a ditch!

Alright my dad went down for a simple upgrade on his old flip phone. Somehow these people managed to use my upgrade, under my name and number instead of his.
Then we call AT&T and the morons suggest we switch the SIM cards. huge problem with that. iPhone SIM cards are drastically smaller than a standard card. So have to go back down and figure out this mess. For now I am without a phone, and my dad has my number on his flip phone.
So all and all, AT&T customer service is crap and these people need to do a bit more examining when doing business with people. When I log into my AT&T account, it clearly shows who has what phone and shows the number. So does it not show store associates the same?