T-Mobile

The best customer service we’ve had in a while! Luis and Jeffrey were very polite, helpful, respectful, and resourceful in their knowledge of our bills, payments problems, and phone service. They took their time, suggested options and were well known by oulther happy customers tthat walked in. We watched how Luis helped a customer save money on their bill and new phone. We walked out with not only our new phones but with a free tablet. Been with T-​Mobile for almost 9 years… this was the Best Customer Service we’ve in years… and usually T-​Mobile customer care is not good at times. Go see and ask about Luis and Jeffery! !

This is the best T-​Mobile store ever. Abigail and her crew goes beyond the call of duty to help you. No matter if it is a new plan, an upgrade on your phone or problems with your bill. I used to be a T-​Mobile customer with my business lines as well as my personal lines for 10 plus years until the Long Beach store upset me. I went to another provider. Last year I gave T-​Mobile another chance to earn my business. I luckily went into the this Branch on Seal Beach Blvd. in Seal Beach. What a pleasant experience. I need to give credit to Abigail and her crew to have earned my business back.

Came here for a second time and the service was exceptional both times. The first time was to deal with a shipping issue when I originally opened a Tmobile account elsewhere. This time it was to upgrade 2 phones on my account. I was helped by Oksana and Luis who took extra time to make I walked out the door without having to do anything. I was expecting to have to port over my data and deal with the nightmare of transferring data across different platforms and also shipping out my old phone myself. Fortunately, they offered to take care of everything. They even stayed after closing hours to make sure everything was transferred over correctly.
I’ve been with many carriers and many other locations, but the service here is the best. They definitely earn all the 5 star ratings here. Thanks Oksana and Luis. You guys are awesome!

I came to T-​mobile today to upgrade my phone and switch my account and I couldn’t have asked for greater service! Luis assisted me for over 2 hours and I could not thank him enough. He helped me get the best deal and even called customer care for me so I did not have to. Priscilla and Abby were both very friendly and gave me great tips and advice on the new phone I purchased and kept me entertained during my 2 hour visit. These three are some of the friendliest T-​Mobile workers I have ever met and I definitely plan on going back to them whenever I need assistance. What a great group of people!

It was an hour before closing when my wife and I decided to drop in to see if we can buy a new phone. As we walked in, representatives Luis and Abby stopped what they were doing and gave us a warm welcome. They helped us out immediately with any questions we had regarding our phone plan. Best customer service and it was our second time buying our phone there. Definitely worth the drive to have your phone or plan taken care of. Plus they stayed and had patience with us even right before they were closing.

Ran into problems trying to switch carriers from Metro to T-​Mobile. Luckily Louis was there and saved the day. He went above and beyond to make sure our problems were solved and our numbers were transferred to T-​Mobile. One of the best customer service experiences I’ve ever had!

Just walked out of this location with a new iPhone 6. Luis A. was my contact and he was friendly, accommodating, and generous. In all honestly, this was my first enjoyable experience interfacing with a mobile phone store. I felt like I was being treated with respect and honesty. Furthermore, I left feeling that Luis had done everything in his power to make my experience a satisfactory one. It wasn’t satisfactory, it was well beyond that. Thank you.

Overall Excellent service. Starting from manager Abby and all the staffs are friendly and experienced. I been there alot with questions and problems but they never let me down. Always respond with best answers and great deals. Thanks u guys. Hope enjoy the lunch too. :)

I went in to switch providers and Tristan helped me through the process and provided me with superb customer service. I’m happy with my new phone and happy with the move to TMobile. Thanks for the awesome service and patience since I’m really at a loss when it comes to phones and technology! !

Great experience switching over at T-​Mobile.
Luis was very helpful and patient explaining my account options. I will now be saving money every month

I came in to upgrade my phone, got attended by Brian, young man, super polite and respectful. He was also really patient helping an elderly person ahead of me who had so many questions and he answered all of them with a smile. I also had trouble and questions about some fees on my last bill statement and he took initiative and called customer service for me (while other places blow you off and have YOU call them) and even questioned them if theres any way i can get reimbursed or credited because it was a mistake. The other employees there were also really attentive to their customers. Im definitely doing the 15 minute drive here from downtown long beach for their help and awesome service!
Brians THE MAN! Promote the guy!
Thanks again if youre reading this!

I was very happy with my service at this location. Shatana was great and very knowledgeable. She stayed late to help us finish up. I’ll be back again and would recommend this location.

By far the best store in the T-​Mobile Southern California chain. It’s nice to know that some people still care about the customer and will jump thru any and as many loops as possible in order to make you happy. I’m very old fashion and miss the old days of just great customer care. This place left me with smile from ear to ear. Thank you Bryan, Luis, and Abigail… You guys rock and totally made my experience worth it. I recommend this place for all of your TMobile issues. Normally I wouldn’t do this, but you guys went out of your way for me, so it’s only right I return the favor. Keep up the good work!!!

Just switched over to T-​Mobile after being with my old carrier for years. Was a bit hesitant about switching over but the staff at this location helped make the transition easier for me. Priscilla was very patient and answered all of my questions.

They have the most incredible customer service. I drive nearly an hour just for them because the are kind, courteous and caring! Abby and Luis both helped me and they were wonderful. You can tell they care and make a great team. Product knowledge and answered all my questions and then some. I switched from verizon and will NEVER GO BACK!!! THANKS FOR HIRING WONDERFUL EMPLOYEES!

I went in to upgrade my phone and Infinity took care of me. She is very kind and truly wants to help her clients! I received absolutely outstanding customer service from her. I even went back to the store a couple of weeks later because I was struggling with a few features on my new phone and she was extremely helpful again! I could not ask for better service!

My experience at this store was great thanks to Nancy B. She was very helpful transferring my contacts from my Blackberry work phone to the Samsung 4G. She kept trying different avenues to make it happen! It would have been a 5-​star if the alarm wouldn’t go off every 10 – 15 minutes. Management should fix that for their customers and staff!
Thankful for your determination and your great attitude, Nancy B. You rated well for customer service!!!

I’m sorry to say I wasted a bit of mine time here thinking I was going to get my usual outstanding Tmobile service like every store I’ve gone to. I came here when Tmobile and Blackberry had a trade in promotion. You can trade any working blackberry for a $ 200 credit towards any phone in the Tmobile store.
Details here:
Well, I came here because it was on my way home from work. Now, when asked about the trade in, I was welcomed and shook hands with the manager. When I agreed on a phone for the trade in, I was told by the manager I had to upgrade my plan.
HUH ?
Well, no where in the fine print did it say I had to upgrade my plan. I do have one of those old grandfathered plans. I’m one of those oldies that doesn’t like to commit to a 2 year plan and would rather buy a nice unlocked phone off ebay than to be stuck in a commitment.
I was also told that I was running out of minutes and texts when he pulled up my plan. I do have an old plan as well with 400 texts and not a whole lot of minutes. He insisted that I upgrade my plan but politely declined and walked out of there a little frustrated.
I do know the short codes to Tmobile for minutes used is #646# and the SMS is #674#. I checked as I was walking out of the door and I had plenty of minutes and text left. I have no idea what he was talking about when I was running out of minutes.
One thing I hate about is being lied to when making a sale. I do sales myself and personally, I believe you will become a successful salesman when you gain the trust of your customers. So I will not come here again.
Oh, my story did have a good ending though. I actually went to another Tmobile store that was by the place I had dinner and had no problems trading in my phone. The whole process took 30 minutes at the other store on Valley View and Lincoln. Go there instead if you don’t want honest sales people.

The Manager Rodney is AWESOME! He is very kind and truly wants to help his clients! I have never received such outstanding customer service from someone in this industry before! Thank you Rod for making my T-​Mobile experience one that I will never forget!