Bed Bath & Beyond

Honestly the best customer service I have received in a really long time. Each member of the staff was extremely friendly and helpful. I usually don’t shop at BBB but by the way the staff treated me it makes me want to go back. They brightened my day with their kindness and I thank them for that!

I must say I have had very few unpleasant experiences at BBB. This one I will tell you about, reinforces why I am a loyal customer. Last year, I began updating my window coverings. I under purchased my favorites, and when I went back to the Downey store, they told me I could only purchase them online. I did. Sadly I lost receipt, and when I got around to calling back, they could not find my order. Months passed. This was now an after thought, as other things took precedence. While cleaning out old papers, I found the receipt for the drapes I had never received. Meantime, I received an XL Pressure Cooker for my birthday in November. It was the 10qt, which I found far too large for my needs. Upon hearing my praise and rambling over my new pot, my sister in law and her brothers wife, both wanted one, and since Christmas was nearing, I decided to get them one each. A friend advised me that Costco was selling them for less. Now, armed with lower match price potential, I went to BBB, with the new found receipt, and my Pressure Cooker. I was greeted by John Rodriguez, and I told him the entire story. He was able to go back to the original purchase of the drapes, and made sure that my account was credited the money. He then adjusted the price for the Pressure Cookers, and priced matched all the pressure cookers based on Costco’s sales price, and made me a very happy customer. John was very friendly, and professional, making me comfortable, and explaining all the steps he was taking to make sure all went well.
John Rodriguez, thank you for taking the time to help me. You made my day.

Pricing was wrong on a display than what rung up at the register. Manager honored the display price. Whole staff was very kind and helpful. Even on New Year’s Day! That’s how customer service should be. That’s why I drive 2 cities over to come to this store. Thank you Seal beach bbb!

Lots of product to choose from and whenever I had a question an associate was nearby and helpful. Love this store!

Hit or miss. I got $ 50 Bluetooth headphones for gym so far I like them, only 8 hour charge. Best Buy has more expensive ones that go 17hrs. It hard to communicate with one of the women there but she is nice has long redish hair. They didn’t have gladd straws there or online nor was their reusable ice cubes bpa free and there only seasonal. They get short staffed sometimes and it’s really hard to get help here. All the other ones I have been to is awesome service here it’s average. I did find straw cleaner. $ 10 ice packs stink. Insulated super girl cup rocks. Retured ice cube try stunk. I hot escaliber dehydrater can’t wait to see what it can do.

The wait here was horrendous! I waited FOREVER in line earlier today, then decided to return an item and it was even worse! Seriously, hire more staff or something. I feel like I wasted half my day here.

Nicest workers ever! Every time I visit the store the customer service is excellent.

Wow! So first I overheard employee named Mark using obscenities. I normally wouldnt care except I was watching my 4 year old nephew who repeats everything he hears. Needless to say he now knows what the F word is and how to say it!
Then at customer service, another employee named Andrea just seemed to be in a bad mood. When I said «Hi» she didn’t even respond and started speaking in Spanish to the girl next to her.
this just isn’t the place to go. Or take your kids.

I am never going back to BB&B ever again due to their lack of good customer service, both in the store and on the phone at their 800#. I went on my lunch hour to purchase a package of replacement pads for my Shark wet mop, and when I got to the register, I told the clerk that I had forgotten my 20% off coupon that I get in the mail every month. He just looked at me and told me that the only way he could give me a discount was for me to go home and get the coupon and bring it back into the store with my receipt. I asked him if he could just look me up in their system. He said that it doesn’t work that way. Really? Unbelievable. So when I got back to my office I decided to call their customer service number. The woman on the other end of the line kept me on hold for 10 minutes while she tried to find someone to help me… In the end she said she couldn’t find anyone to help me and that I would have to file a complaint about this. She then went on to say that I would have to wait for 24 to 48 hours for someone to call me back to help me with the complaint. I told her that I would do better than that, and I would post my experience on Unilocal,and never shop in any of their stores ever again. I have never had such lousy customer service in my life from any retail store. BB&B definitely isn’t going to gain customers when they treat people like they don’t even exist.

I go back & forth with this location. 6 months ago, it was hard to find an associate for help but when you did, they knew what they were talking about. Now, there are a bunch of them but they don’t know anything ab the products.
I guess I’m just going to have to wait this out a few more months. For the time being, I learned I have to pick– someone who knows something or a good attitude.
As far as the store goes. They generally have whatever it is I am looking for. Plus a whole lot of other things I didn’t know I needed until I saw them. Oh well, it happens. Just remember your 20% off & you’ll be fine.

Called cuisinart this morning about my coffee maker hinge being broken. The nice lady told me to take it to Bed, Bath and beyond, in which I did. The so called manager stated we do not sell that model I am not going to replace it. I told him I was going to Unilocal him and he just shrugged his shoulders. California law states California residents have the option of returning a nonconforming product (A) to the store where it was purchased or (B) to another retail store that sells Cuisinart products of the same type. (Not SAME MODEL) This Manager is not interested in his customers.

How can you not like BBB? They are great. Save your coupons, all of them. Even the expired ones. When they have sales and you stack all your coupons together, you will be astounded how much you can save. More importantly, you can find quality products and a large selection of them. All your kitchen, bedroom, bathroom and household needs can be found here. My only gripe is that a humongous line has to be formed before they open up a new register.

This location feels both bigger & nicer than other BB&Bs which is great. Sure, it’s a bit outta my way, but I still favor this location more than others. Not to mention I’m actually always able to find an employee to help me which I definitely can’t say about other locations.

The biggest thing drawing me to BBB is the coupons. Seriously! 20% off!
This BBB is in a great location. It has plenty of parking and the inside is well organized even though the place is packed to the brim with home goods.
I’ve always had a good experience here with a friendly staff, so don’t throw away those ubiquitous postcard sized coupons and get yourself some home necessities.

Never will shop at this store again. My husband went into this store today to buy a new coffee maker. He carried it to the front register to make the purchase. He showed the cashier his coupon on his phone, since he left the many other hard copies at home and she would not honor it. It seems like they each have their own set of rules… some honor their so=called 20% coupon with or without the hard copy or on the your phone. When I went to call this evening to talk to the store manager about this, the clerk, Gaby didn’t even know who the store manager was… I bet he really likes that! Sorry BBB, lost a good customer… onto a more friendly place to make future purchases.

Huge location. Employees can be hard to find on the floor but are super helpful when you can find them. A bit ago they started taking expired mailer coupons and multiple coupons in a single transaction. I love that at this location I just bring a stack of coupons and the cashier pulls out what will save me the most money for my current purchase. No thinking involved. My only complaint is it’s hard to maneuver those carts in some of the isles but that won’t keep me from coming here.

This one is always busy, so I guess that’s great for them. I usually find what I am looking for when here, and the staff is friendly and knowledgeable. My only complaint is that maybe they can have more people at the registers, because I swear i always get stuck in line behind the one lady that is buying a million things and has 2 million questions to go with.

So happy with the service I received at this location. I went in hoping someone could help me locate the coffee maker I wanted and not only did they assist they helped me order it, gave me a $ 20 off coupon, and had it shipped for free to my home. The best part was the very pleasant attitude with not even a hint of irritation. I have always had excellent service here, but today was above and beyond!

There were about 7 employees standing around the customer service counter. I walked to a register were only one girl was ahead of me. The manager walked over to me and asked me to get in the customer service line instead so the cashier could take her break. I had to go in a line that had 5 people in front of me. Seriously? There was no one behind me she could have just rang me up and then gone on her break terrible customer service!

We get ads in the mail all the time from BBB and they always include 20% off coupons. Don’t throw these away. They’ll take them no matter when they expired and they let you stack coupons. If you have 5 items for example you can use 5 coupons.
I like this location over Bella Tera location thanks to plenty of parking. Bella Tera is a complete cluster f@!k. Staff here is friendly, selection is huge, and aisles are spacious. Good place to stock up on Keurig K-​cups if you have coupons.