Orange County Mattress

I paid $ 2000 to get a posture pedic mattress, and I find this is the most I’ve ever paid for a mattress, and the WORST mattress I’ve ever owned. I have to rotate the mattress every few months, but within days it hurts again. The mattress is only two years old, so I hate to have to purchase another mattress so soon. But I wake up every day with pain in my back, and there are spots on my body that are numb, from contact with the mattress. It feels like I’m sleeping on a hard rubber mat. Don’t waste your money!

I had to return a mattress and had an excellent experience. Annie helped me and was extremely professional in every way. She took her time and showed me a variety of mattresses she thought I would like. I wound up choosing a more expensive mattress but that was my own decision. At no time did she try get me to do that. In fact, some of the mattresses she showed me were less expensive than the one I returned. Annie is the BEST!!!

Poor customer service when we needed to return mattress. Return policy priced us out of the option to return and now we are stuck an uncomfortable bed. Make sure you do your homework before completing your purchase.

Went here yesterday and walked around showroom. Laid on a few beds for about 10 minutes… Three people at the main desk. No one said hi… No one acknowledged us… We left and purchased where someone bothered to look up and say hi.

Heard on the Woody Radio Show on Friday morning that OC Mattress was having a 50% off sale for their listeners if you went in and mentioned their show. As the radio guys were mentioning it they said you could go in there and get a $ 3000 mattress for $ 1500. So I figured I would stop in and see about getting a mattress. However, they only had three mattresses on sale for 50% off and they were just the store brand mattresses, nothing else. I had gone in a week before and I think these are the mattresses that are always 50% off cause they were the same price at that time as well.
My issue is the ad on the Woody show didn’t mention that the sale only applied to the OC Mattress store brand, which would have been easy enough to state. I have a feeling they advertise it that way to get people in the door. I would have appreciated honesty in their advertising.
Forgot to mention that the 50% off was the price the salesperson offered me before I even mentioned the Woody Show discount. So the special Woody Show discount would have saved me exactly $ 0 than if I had simply just wandered into the showroom.
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10÷28÷15 update:
The day after I posted this review I emailed OC Mattress with my complaints and as of today (7 days later) I have not received a response from their customer service department. So apparently their customer service is as bad as their advertising practices. Too bad Unilocal doesn’t allow a zero star rating.

Just spent time shopping with my mom. Caleb is super knowledgeable and thoughtful, and very kind to my elderly mother. Her new mattress set is on its way and she couldn’t be happier. Thanks, Caleb!

I was very reluctant to go to a mattress store to buy a new mattress. I had visions of pushy salespeople and overpriced mattresses. On our way home from Costco, my wife talked me into stopping by OC Mattress. Since we had all 3 of our girls with us, we agreed to just make it a quick stop to see what they had and compare prices.
We were instantly greeted by Caleb when we walked in the door. A saleslady who was very kind (but I didn’t catch her name) offered to let our 3 girls watch cartoons from one of the mattresses while we looked around the store.
Caleb was very helpful and knowledgeable about the various mattresses. When we explained what we were looking for, he offered several suggestions and helped us fine tune the firmness we wanted.
After checking out several different lines, including the really expensive brand names, we ended up settling on OC Mattress’ in-​house line, which was actually the first one that Caleb had shown us. We felt like we got a competitive price for the mattress, so we were pleased. Best of all, our girls were thoroughly entertained and very content the whole time that we were shopping. (Those are very wise salespeople that know how to keep customers’ kids from killing the sale.)
The mattress was delivered for free a few hours later, so we will be able to sleep on it the same day we bought it.
I must admit that I was pleasantly surprised with my experience at OC Mattress in Los Al.

This was the best service I’ve ever had in selecting a mattress. Starting with Aroya, my salesperson who took time to show me each mattress and how they compare, to the delivery team, headed by Chris, I received outstanding service! I highly recommend this store and can only say past experience with Sleep Number was a total disaster, which made this experience with OC Mattress in Los Alamitos even more enjoyable. Thank you one and all for your outstanding service.

Scott in customer service was excellent. Heard my issues, presented options to fix the problem. Immediate results. End result, I’m a happy customer. They stand behind their product. Well done!

Just had a great experience at o.c. mattress. Jason was great absolutly no pressure to buy. Showed us exactly what we wanted made the purchase as smooth and easy as possible. I definetly would buy from here again. The prices are very good. The service is great. The bed was just delivered on time. WOW a company that understands service. The delivery guys were great too. They set up and took my old bed in minutes. They cleaned up after themselves all i can say is WOW.

Another 5-​star rating for Brandon. Service was efficient and friendly but no pressure. We were lookins at a$ 4500 Tempurpedic but ended up with a top of the line Serta memory foam mattress which we love for about half the price thanks to Brandon’s honest approach. Delivered and installed with 4 hours, easy peezy. Prices seem to be the same all over for the same product, go where you can find knowledgable sales people.

Had to write this review while my memory was still fresh.
Quite simply, our experience with OC Mattress was nothing short of superb.
We strolled in earlier today hoping to replace our sagging Miralux so that we would no longer have to hear the squeak of the boogie-​board foam in our box spring. Brandon greeted us from a distance, as he was currently working with other customers. We proceeded to test every bed that wasn’t memory foam, and soon Brandon came over to help us out. He was knowledgeable about his products, and didn’t force us into buying anything. My wife and I have differing preferences over firmness, so we had to try at least 15 beds before deciding on a Serta that worked for both of us. Brandon confirmed that he had the mattress in stock, and we could get free delivery that same day! Sold! We walked out the door feeling completely comfortable that we had made the right choice, both in our mattress and the store.
The delivery was a breeze, George and his helper had the old stuff out and the new stuff in within 20 minutes. No mess, no fuss! I wish all deliveries could be this easy. They even brought both a standard 9″ and a low-​profile 5″ box spring so we could compare the height as it would sit in our frame.
Needless to say, we are extremely happy that we went to OC Mattress. We truly feel that we bought a great product at an excellent price. Hard to believe this location used to be a Denny’s, but hey, here’s to improvement!

They were great and delivery was the next day at the time promised. I love my new bed.

Overall this place is alright. They do have good specials from time to time. We did order a sealy mattress here, and after 9 months it dipped in. We called OC mattress and they said all the warrenties are through the manufacturer and they couldnt do anything. An inspector came out and denied us a warrenty claim saying it didnt sink in enough meanwhile our backs hurt every night from this thing. After several calls and bad review threatening OC Mattress finally discounted our next mattress with them. They did not make that easy though.

Orange County Mattress on Katella in Los Alamitos was the only mattress store we visited when we decided it was time to make a purchase. We worked with Marlene. She was very nice and knew her mattresses. She was able to answer our many questions and concerns and helped us make the right choice. We were sleeping on our new bed within a couple of days. We bought an Aireloom. My husband has back issues so making the right decision was very important to us. We couldn’t be happier. Go see Marlene if you are in the market for a new bed. She knows her «stuff».
The delivery people were great too. Very professional.

Great selection, prices & service. We shopped around, took a photo of the specifics of the bed we decided on, came back and they matched the price!
MAJOR PROS on our purchase:
— matched an «outlet» competitor’s price!
— Free delivery!
— 30 day trial period (returns have a 20% restocking fee)
— Same day delivery (if available, it was for us), even on Sundays!
— choices on box springs heights. We wanted the 5″ but only the 9″ was available so they’re delivering the 9″ & trading it out with a 5″ when it’s available.
— friendly, informative & non-​pushy sales associates. Caleb & Marlene are fantastic. We were empowered to make the best decision.

I was in the market for a full sized bed for our guest room so I stopped in OC Mattress in Los Alamitos on Tuesday. Was cheerfully greeted by Marlene who showed me a full selection of beds and was knowledgeable about the construction and comfort level. She did not pressure me into a decision, but was patient and made sure I had the information to decide what would be the right choice for our needs. Delivery was made the same day by two very polite, clean and efficient delivery men. It was really a pleasure shopping at this particular store and will definitely consider this store when we replace our king bed. Compared to the competition — YOU’RE DOING IT RIGHT OC MATTRESS.

I bought 3 mattresses from this store, 2 kings and 1 queen as well as several sets of sheets, pillows, and mattress pads. (On different occasions). Melissa was awesome! I was very disappointed to learn that she was recently «let go», however, and I’m not sure that I can trust a company that would let such a great employee go. I see from many other reviews of the store that she is what people liked about the store. Doubt I will continue to shop there.

Unilocal’s rating is accurate as can be. A true 5 stars for Orange County Mattress Los Alamitos branch.
We had such a good experience that I regret all my past mattress purchases else where. Marlene is a great saleswoman. She is knowledgable about mattresses, friendly, and courteous. Pricing is better than many other places. Free delivery was done within a few hours. Their delivery truck was clean, well maintained. The delivery men were polite, efficient, and strong.
Now about the Aireloom mattress, I would give Aireloom a 3 star rating at most. It is a good mattress, however, for such a luxury brand and Aireloom’s pride of handmade craftmanship, the border stitching was not done correctly. The border seamstress didn’t do a good job so my mattress is a little bend at one end. Where was their Quality Control during manufacturing? My husband told me to forget about it, as long as it does not sag or ripped, plus once we put the sheets on, no one will see it. I will! It’s going to bother me. The imperfection of the mattress reminds me of Hans Christian Andersen’s fairy tale, «The Princess and the Pea». Plus the odor is so strong that it gives me a headache.
I called Marlene today, and she told me not to worry. It is expected with brand new mattress, it will go away within a week. She even gave me tip on odor absorption. Isn’t she wonderful? That is why I will 100% come back to OC Mattress in Los Alamitos for my next purchase. Definitely, not another Aireloom mattress though.

Their web address says it all — OC Mattress rocks! We went to Sit N Sleep, Leed’s and Sears before coming to OC Mattress and am SO pleased that I checked out Unilocal and found this treasure. We ended up buying an Aireloom bed that is AWESOME, but here’s why I would recommend shopping (and buying) from OC Mattress:
1. Melissa, our sales woman, was fantastic. She is super personable, professional, knowledgeable and did I say professional? Well, I am saying it again. I HATE pushy sales people, you know the ones where you can almost see them salivating when you walk in as they are already spending their commission in their minds (Nordstrom shoes, I am calling you out!). She is the absolute opposite of that and was a joy to work with.
2. Great selection and competitive prices.
3. Locally and family-​owned business. Support your neighbors!
4. Fantastic service and delivery. We bought our bed Saturday afternoon. We had our new bed delivered by 10:00 a.m. on Sunday morning. The two-​man team that they sent to haul away our old heap of a bed and install our new heavenly bed was incredibly polite and used white-​glove service. In and out very quickly and efficiently. No scuffed walls, no dirt on carpet, nada.
I will have absolutely no reservations sending anyone/​everyone I know to Orange County Mattress and they have a customer for life in me!