Mack Stove Co Appliance Parts Distributor

The Hot Surface Ignitor went south on my furnace.
MAC Stove is a right around the corner from me so I called them up and they had one in stock.
I believe her name was Linda, had the part waiting on the counter for me when I walked in.
I went home, wired it up, and I have heat.
Thank you.

I needed a part for an old oven, and they had the part, no ordering, waiting etc. I was amazed at the service and pricing. I drove from Santa Cruz to Seaside to do business with Dan and crew. Thank you for the great service, pricing and smiles you and your staff offered me during my trip there.
We were able to cook Christmas dinner at home because of Mack Stove.
I would reccomend them any time, a busy place, so give them a little time.

Terribly disorganized and never return phone calls. Literally called 4 times last week and was promised a call back each time. Total waste of my time. Finally ordered my part online.

They know their parts, and are very helpful. And they’ve had what I’ve needed twice in the last month. And quick, in and out in a few minutes though the first time I was #3 in line. The reviews that suggest you use the internet make me laugh. Mack’s oven ignitor was half what I paid on the internet — and Mack’s worked, while the online part arrived broken.

My Rheem water heater pilot light was not working and we did not have hot water. The owner explained all how to troubleshoot, how it works and offered for part testing. Great customer services, little money, we have hot water on next day.

Only go here if you have lots of time and want to spend more than you would on line.
The place is disorganized and employees are confused. I bought a part from them in December which was obviously defective. I called to ask if they had another one in stock and Daniel said he would look for it and call me back. He never did so I went in the next day.
There is always lots of waiting and when it was finally my turn Daniel gets a call and talks to some guy in Spanish for 15 minutes. The woman helps the guy that Daniel was helping but the customer finally left out of frustration. Then they finally get to me but at that instant, they both start helping another customer who came in after me. Finally I have their attention. Daniel said he was too busy to call back the prior day and it is apparent he never even looked to see if they had the part. So they start looking for it — all three of them. Over and over again. They did this last time and were about to tell me they didn’t have it but came up with it at the last minute. I think it was defective at that time. This time they just gave up looking and said they didn’t have it. No apology for the part that lasted 30 days or suggestion that they might order it. I was so mad I just walked out.
Do yourself a favor and buy your appliance parts online. You will save money and get them faster. Only if you are desperate, try this place, but be prepared for a frustrating experience.

Daniel was awesome! Excellent customer service, before I bought the part I asked for, Daniel asked me to describe the problem to make sure I was buying the right part. Love the personable help! Price was comparable to online prices. It was better to drive down and pick it up right away!

I prefer to patronize local businesses, so I’ve been going there for years. The place is crammed with parts, like hoarder heaven. The staff knows everything about their niche market. When I walked in with my ruined stove element the owner said,“just reach into that bin to your right and grab one.” He had quoted me one price, realized it was more and gave it to me for the lower price. It actually cost less locally than if I’d ordered it online.

Save yourself LOADS of time and frustration and order your part online! I could have placed an order online Monday and had it by Tuesday for just a few dollars more, but decided to try and keep my business local. I spoke and placed an order Monday with Dan and he indicated the part would be in Tuesday afternoon. I called Tuesday to find out if the part was in and was told it had not arrived, but would certainly be in the following day (Wednesday). Wednesday late afternoon I hadn’t heard a word so I phoned the Seaside store again and was told that the part was not in and that they would find out where it was and call me back promptly — no phone call. I called Thursday morning and spoke to Dan. I expressed my frustration regarding the situation and he said he would figure out where the part was and call me right back — again no phone call. Three hours later I phoned AGAIN and Dan told me that he was going through the boxes right then to see if it had arrived and would call me back — AGAIN no phone call. Do you see a pattern here? I FINALLY drove to the store, hoping the part would be there waiting, but instead I was the one waiting with my 4 and 2 year olds in tow while Dan sorted through a very disorganized store to try and determine where my part was. Again, no part, no apologizes, no idea where it was, NO CUSTOMER SERVICE.
I can appreciate that deliveries might not make it in when they are expected, but what I have no patience for is repeatedly being told that they will call me back and then never receiving a call. It is rude and inconsiderate. I wish I had just ordered the part online Monday and been done with it — if I had my dishwasher would be back online. Instead, I will spend my weekend hand washing dishes for a family of five while I wait for
to ship me the part — thanks Dan!
If you do decide to purchase from this store I would highly recommend speaking with Linda. In the twenty minutes that I stood waiting in the store watching her deal with customers I was highly impressed with her level of appliance knowledge. Perhaps she should be running the store?!

I’ve been in there twice. Both times, they had exactly what I needed. It seemed a little expensive, but I have nothing to compare it to. I don’t mind paying a little extra for convenience, it’s not like I have to change the igniter in my oven every other week.

The best part about Mack Stove is how much they know about appliances. Daniel runs the Seaside store and his son the Salinas store. When I recently wanted a motor control board for a washing machine, his price was $ 159, ten dollars more than online AND I would have it the next day. He felt bad about the price of the repair part so he gave me ideas on how to avoid having to replace the part including who might repair the one I had and where perhaps to buy a good used one. I have bought many things over the years from Mack Stove and they have never been pushy at all, only low-​key helpful.
I am very pleased to do business with a local who is generous, knowledgeable and helpful, even if it costs ten dollars more.

If you need a part for your appliance and it doesn’t matter to you what you pay, you might be satisfied with this outfit. They have the attitude that they are the only game in town and if you don’t like it you can get lost.
They probably have catered mainly to appliance repair professionals over the years rather than retail customers, and have an indifferent if not rude attitude to go with it. That might have worked in the 1950’s, but this is 2011 and appliance repairmen are going the way of the dodo bird. Cheap Chinese appliances are not repairable and they get thrown out when they break. As the repairmen go out of business, so do stores like this. Better to try to sell to whomever you can.
I needed a belt for my Maytag dryer. Was quoted $ 25. If you know appliance parts pricing, you’ll know this is outrageous. When I complained, the lady did some calculating and knocked a few Dollars off the price. Not wanting to ever have the issue again, I bought another belt, genuine OEM Maytag, on-​line, for $ 7.00 including the shipping.
Thus, if you don’t mind paying the highest retail price for something, and enduring an attitude that the staff is doing you a big favor by selling to you at all, you’ll be fine.

Interesting place but if you have a stove and you need a part, most likely they will have it. We were able to fix our old grill thanks to them.

Mack Stove is a quirky little mom-​and-​pop store. They sell parts for: furnaces, stoves, water heaters, space/​wall heaters, boilers, outside torch furnaces etc.
The store is cluttered from the second you walk in with all types of different parts; some new, some new a long time ago and some still in the box. It isn’t a dirty sort of «I need to get the hell out of here» cluttered, though. It’s more like a «these people should open a bigger store… oooooh hey look at that thing over there!» type of clutter. Despite the clutter, the store has an organized «feel» to it. It’s really hard to describe. Behind the counter everything is 100% organized, which again adds to the paradoxical feeling you get when you walk in.
The service is outstanding. The owner works there with his son and daughter (?). They are familiar with almost everything. They have a lot of different parts in stock. You can walk in there with the model # of your stove and you have an 84% chance of walking out of there with the part.
The big drawback is the price. This place is very expensive.