The Home Depot

The worst, I repeat, WORST customer service I have ever experienced. I asked a young lady for assistance with window blinds. She loudly yelled «Just a minute», frantically answering an email on her computer. When she finished she asked what I wanted without looking up. I asked for assistance with window blinds, whereupon she informed me that the man had just went around the corner. Huh?
I asked if she could page him, since I wasn’t about to hunt him down in that huge store. She angrily picked up the phone and yelled into it. I’m not sure anyone understood what she was shrieking.
By then, my wife had spoken with a manager who said she would take care of the situation. I doubt that she will, because the fish stinks from the head down.
Never again.

I don’t expect much from these big box stores that keep their employees at part time to avoid paying insurance, etc. so it’s nice when someone puts their heart into what they do. I was greeted and assisted by a very competent garden department sales person — she was incredibly knowledgable and friendly. I have to say that not all the departments are like that but if they were, they would be getting 5 stars.

I ordered a garage door in September 3^rd as of today I did not receive my garage door it’s already October 26^th I was told if I didn’t like the service there that I can cancel very bad customer service management managers would not recommend go to Lowes and we need a Lowes in town

We were having a dishwasher delivered and installed and the person working at Home Depot did not inform us of the additional air duct we needed to buy so the installers left. The came back a few days later to install it again and came early before we could get the air duct installed they were not willing to do anything. They called and sent it back to the warehouse. They could have removed the old one and brought the new one in and we would have been done with the air duct but instead just left without saying anything. They were very rude. I called the manager to file a complaint and she was not helpful. Did not offer to have them come back at a later time just accepted the complaint and said is that all you needed today. We are very upset with this encounter because our family run a construction company and would go through Home Depot a lot but now we are taking our business elsewhere.

I know that this is dog piling on a box store but maybe there’s a tipping point at corporate and there will be improvements. I didn’t know that the «us» in the Home Depot «let’s do this» motto really meant the Royal We as in you find staff to place orders, you review the orders to make sure they are right, and you manage our vendors. Oh and pay us for you doing our job.
First, the store is chronically understaffed. There are supposed to be two people in the kitchen counter/​remodel area and two people in the flooring area (according to the front desk which should be renamed the Customer Apology Department), only one is always on lunch or nowhere to be found (even after several in store pages). It took me 25 minutes to find someone who could take my granite order, and there was one gal in flooring who promised to call everyone in the line in front of her desk because she had a flooring appointment ahead of us and we would need to wait 30 minutes or more. Her colleague walked right up in the middle of all of us to pronounce she had to take her lunch. Sorry.
Second, the staff enter orders incorrectly. The person who placed the granite order did it incorrectly — he omitted an upgrade to the finishing in the order that was sent to the vendor. When the granite vendor came to measure for the counters, he said they did not get an order for the edge upgrade.
The flooring gal who did call back neglected to let me know that I had selected a three-​week special order carpet — this after I said I needed carpet yesterday. She also included an upgraded carpet pad that I didn’t want.
Third, there is no accountability at Home Depot for mistakes. It falls completely to the customer to go back to the store multiple times to get staff to do their job correctly. After two visits and multiple unreturned phone calls, Home Depot adjusted the granite order and I worked directly with the Home Depot carpet vendor to choose a carpet with a shorter installation timeframe and correct padding.
Home Depot promises guaranteed installation timeframes that are not met. One of the reasons we chose the granite at Home Deport is the installation guarantee. The vendor exceeded the guarantee by two weeks. When you are remodeling on a tight schedule, one vendor can throw everything off.
The quality of the carpet vendor’s work is marginal. The local vendor is JW Flooring. They sent two guys for what supposed to be a 4 – 6 hour carpet installation. First, they were late for the appointment windown, Second, one of the guys did nothing. Stood around while the other guy was left to do the install. It took them 8 hours. What’s worse is that they missed two areas that were supposed to be carpeted and failed to tack down carpeting in the closets. For the follow up appointment, they were late and did not have the carpeting on the truck they needed for the area that had to be redone.
Finally, the materials at the store — kitchen sink and fixture — were damaged. We had to go back an exchange them. Home Depot restocks damaged merchandise.
Go to OSH or Lowe’s in San Jose. Much better customer service and products.

Wanted a toolbox from the upper racks. Took over an hour and a half to get someone to get a forklift in place. Every employee I spoke with was completely incompetent. Never got the tool box because they kept failing to close the aisle from customers. I left after 90 minutes frustrated with no tool box driving straight for orchard.

Terrible customer service. A couple of months ago, I purchased about $ 900 in fencing supplies for my contractor to pickup the next day. I was re-​assured that the supplies would be bundled together and ready for the contractor to pickup. When my contractor tried to pickup the supplies, the supplies were not bundled AND he had to wait for over an hour for customer service to get the supplies together.
Today, I went into Home Depot and got the attitude from customer service as if they couldn’t be bothered with me.
I can’t stand shopping at Home Depot, and I wish I had another choice (with satisfactory to good customer service!).

I got my husband a very expensive lock set over six months ago. He had it in the closet and never opened it. By the time he was ready to, our needs had changed and we decided to exchange the one lock set for two others with a code.
As we went to return it with our receipt, we were told the store credit was declined. They did not know why, likely I had returned too many items in the past. I knew that wasn’t true, as I rarely return items, so I was told to call an 800 number to see why. I called and was told they no longer return items for store credit or otherwise after 90 days.
I was seriously about to cry when Moshe, the store manager, came over to help. He said we could shop around while he figured out a way to help us out. He called me about five minutes later and asked us to return to the Customer Service kiosk.
He had good news. He was able to do a one time override because the product was never opened and they were still selling it in the store. A wave of relief came over me as we have a baby just a few weeks away and really don’t want to incur excess, unnecessary costs.
Thank you again Moshe! I really, really appreciate your help!

Worse customer service EVER!!! Can’t find ANYONE in ANY department to get help and forget calling them on the phone. I was on hold for over 5 minutes and ended up hanging up, NO ONE EVER ANSWERED!!!
What a difference a week makes! Today EVERYONE was helpful! Brian, Tyler, Anne and Lamar were very helpful with my returns and helping me pick out a new tub! Thank you, you guys!

Horrible experience today at the Home Depot. First I could not get any help with getting a piece of wood cut. An employee told us there was a whole in the schedule but someone was going to be here in a few minutes. I waited 15 minutes and gave up — others were waiting too and some also gave up.
Upon leaving my roommate — who was waiting at the car was approached by a homeless man who DEMANDED money. When that was refused he called her a name I can’t post here. This may not be HD’s fault, but as seen in the included picture they allow it.
I’ve included his picture with his hand in his pants rubbing himself and laying on the ground below the «No Loitering» sign. This is at the entrance to Home Depot!

The absolute worst phone service that I have EVER experienced. If you call for several days in a row, and are willing to sit on hold for a hour or so, you MIGHT reach someone on the phone. That being said, two caveats: 1) there where a couple of days when they answered right away 2) when i talked to someone they were pleasant enough … But, having to deal with a problematic order, over the course of a week or so, needing to call them several times isn’t something i’d wish on anybody.

I recently purchased a Westinghouse 2000 watt generator/​inverter on line.
The process and delivery was efficient and very timely.
The unit looks awesome„ starts easily, very quite and I could not be happier.

* Bring ear plugs Staff thinks ANGRY screaming on loud speaker is OK.
* VERY LITTLE PARKING — Campers — Shady looking beggars fill BEST PARKING lot with their cars — not allowed at Salinas store.
* DOWNLOAD HOME DEPOT PRO APP.
— Tells you location of parts — Row & Bay
— Price
— Qty on hand
— instructions
— Photos of views of product
— specifications
— Can make a list of parts and location of parts
— STAFF DOES NOT KNOW IT EXISTS!
* WIDE VARIETY OF PARTS

This Home Depot has thee WORST customer service EVER!!! There has been a few times I’ve tried to get help for a custom shower door and carpet but nobody would help. I dread having to go in there.

Horrible, unknowledgeable, unhelpful staff. Antiquated checkout technology, always out of ink. No way to associate email address with credit card as it is at many other Home Depots.
No excuse for such a massive company to suck so hard.

Used the rental area to get a powerwasher to clean some mold-​covered stones. Equipment had problem with O-​rings on two different washers (I upgraded to more powerful washer ½ way through the job). They need to test their gear and hoses before renting.

Central great location, but hopefully stop really friendly as well, the only thing sometimes it’s a little bit hard to park and if you’re driving a nice car watch out for the rolling cart.

Oh so variable.
On a recent project, we encountered employees that were manning sections all on their own, barely trained and apparently new with no real concept of how to navigate the computer system, the phone ringing off the hook, additional customers wanting attention and a hopeless situation for a customer needing a straight answer on a timely basis. We just finally gave up and left.
On the other hand, we also encountered at other times, well staffed departments with trained employees, who could give informed advice, and actually write up a special order without having to call three other employees for help.
We have tried to figure out what time of day the new untrained employees are inflicted on the customer base, but were informed by an old pro employee that it was random. We were also told that training is minimal, and new employees often only have one day of training and then are simply left alone with no real backup to sink or swim along with the customer.
So good luck on customer service, it’s a 50 – 50 gamble. If only Home Depot had some real competition.

You’ve guys hire and fire so much that no one ever knows what they are doing.
Train the managers better and maybe the outcome can be different.

I needed to buy some chain for a Halloween costume. Enter in Home Depot.
This location was fairly interesting in the fact that it was either incredibly helpful and friendly, or it wasn’t. Most of the associates were overly helpful, asking if they could help us find anything, but the gentleman who cut the chain was fairly off putting and not at all friendly.
I tend to like Orchard a bit better since their key makers are automatic, but having self service check out is a real plus.
I’d drop by again.