Box Solutions and Truck Rental

This is literally the first review I’ve ever written and I’m doing it because these guys are ridiculous.
Bottom line: We rented a budget truck from this place, filled the tank at our house in shoreline and drove it back to this location on 80^th and 15^th ave NW after hours. We got a call the next day with them telling us that our tank was only 15/​16ths full rather than ¹⁶⁄₁₆ and that we had to come top it off or get charged $ 30 for them to do it.
ARE YOU FREAKING KIDDING ME!!!

Okay, so I get to Box Solutions to drop about a grand and pick up a truck (moving a couple states, needed to get the «show» on the road) when the woman spends a couple minutes finishing up ordering her lunch and then helps us. We also were renting a car dolly to tow my car along behind the truck. She informed us that she did not have the car dolly. Asking if we could pick it up the next day. So much for getting the show on the road.
In the end here is what I think happened. They did not look over my rental reservation until that morning (the morning of) and went oh-​shit. Then called me a half hour before hand (I did not take the call as I did not recognize the number) and then had to scramble. We ended up having to pick up the car dolly the next morning in Federal Way, which was a pain in the butt but a different experience.
Aside from this BS… we got what we needed and there were no price surprises. And the woman in the office there who was stuck dealing with me through this not only gave us another discount to make things right and was diligent about calling back and keeping me informed.
Pain in the ass– but it worked out. Two stars cause I would rent a truck here again, but I would not rent a car-​dolly as well and I would call ahead and do their homework for them before they failed to do it. I would only do it again though in that Budget trucks are cheaper than uHaul.

I rented a truck here back in November and I had a good experience. I made my reservation online with Budget
the night before and the truck was waiting for me the next morning. The truck was similar to what I’ve gotten in the past from other rental places with an aluminum ramp and automatic transmission, yet I was somewhat surprised that the price was reasonable and there was no attempt to hassle or harpoon me with extra fees. I also rented a hand truck that was in good shape and well worth the rental fee. The people running the operation are not the friendliest people in the world, but in no way did I think they were rude or unhelpful; they were professional and that is all I needed. If I need to rent a truck again Budget is going to be my first call.

Be warned. These guys don’t run the tightest ship.
We thought we found an awesome alternative to u-​haul for truck rentals. $ 40 for an in-​town rental was gonna be a great deal. They have a convenient location right on 15^th ave NW.
We scheduled an 8 am pickup. Our helpers were scheduled to arrive at 8:30 am. We called the day before to confirm. We thought we could just zoom on over and be home in plenty of time…
We arrive just after 8 am walked right in the front door to find the place well stocked in moving supplies but no one around to sell them. We thought maybe they were just taking a bathroom break so we waited… and waited… and waited. Around 8:20 or so a very sleepy guy rolled in to hand us the keys.
We drove the van less than 10 miles for a couple trips on our big 1 mile move. We put gas in and returned the truck as directed. The next day they called us to tell us that we were charging us an extra $ 35 for a broken light. We must have hit a tree. A tree! «There’s lots of trees on 15^th that people hit all the time» oh uhuh. So unless we can prove that we did not hit a tree then they will charge us. Bastards.
The suck part is that I totally saw the smashed in corner (did not register that it was once a light) and I failed to mark it on the walk around check. So its probably our fault for not noting it. Looking back at pictures from the day, this was not a freshly smashed light. So probably something that they pull often.
Why do all truck rental companies have to suck so bad?

I was told to bring the truck back by noon or have a $ 10 late fee, which was totally reasonable.
But when I pulled up at 11:57, the lights were dark. I got my stuff together and knocked on the doors but there was no answer. I called the answering machine, which rung for a long time, and by the time I left a message it was 12:01.
I told them that I assumed I wouldn’t get a late fee on my account even though they left early. I got my bank statement back and it looks like they charged me the late fee.
I’m talking with them tomorrow to make sure there wasn’t a misunderstanding, and if so, I’ll change my review.