Budget Truck Rental

If you decide to use a Budget truck franchise location to rent a moving truck, you gotta go here. They’re a family business and they’re into doing the best they can for you and keeping customers happy. Keep in mind they do this within the rules of the franchise: if you’re under 25, you’re gonna pay more, and if you don’t know for CERTAIN what your personal car insurance will cover, be sure and get the zero-​deductible special coverage.
They’re so good, that, if the national booking office or national website makes a mistake (such as overbooking), you’ll get a phone call from this local office with them bending over backwards if at all possible to make you as happy as they possibly can. They may not be able to fix the problems that a budget website booking can cause, but if the website makes a mistake and books you a truck that doesn’t exist, they won’t just drop it on the floor. When they call you about it, they’ll have alternatives already researched and ready to offer you.
It’s called «BUDGET» for a reason. It’s a good deal but the national operation does have its downsides. So you want a local office that’s got your back, knows what they’re doing, and will treat you respectfully with no hassles. They’ll probably even treat you well and fix you up even if you blame them for stupid mistakes the national customer service line causes. I think at least some of the negative reviews here are blaming things that this location had nothing to do with causing. Like, they can’t control the quality of equipment that gets dropped off at their location, or how fast they have to turn the inventory of trucks, dollies and blankets (which they do not own) around to you.
Shout out to Ben, who was beyond awesome and incredibly patient and creative in fixing problems that were not caused by this location. He was professional in a down-​to-​earth, efficient and practical way, none of that fake enthusiasm or insincere smiles, just gentle warmth and kindness and expertise in absolutely everything that he handled.
I will henceforth refer people DIRECTLY to this location when using Budget rentals.

Great customer service. Credited for the extra gas I put in the truck. Very nice people. They have every style box and packing materials including gloves. Dish protectors. Mirror boxes and they’re very reasonable ! Will use again and recommend to others for sure!

Worst moving experience ever. I called the lady working and she was extremely slow to even tell me if they had a 14 foot truck. I had to ask how much. She told me $ 20 and then «something» per mile. We drive out there, find parking, she entered my card number wrong and couldn’t figure that out for a long time. The insurance is $ 25 more, and then tells me since I’m 22 I have to pay another $ 25 just cause. We were literally there for 20 min, she had no idea what she was doing and I called a uhaul and rented from them instead. Didn’t make me pay any fee, the insurance was $ 14 and I had no problems. The truck is even cheaper.

Let me start by saying that we broke their huge-​ass truck. We accidentally drove a rear corner through the edge of a ditch and busted the tailgate. We lost sleep. What if they yell at us or make us feel stupid or try to charge us a million dollars? Suddenly I felt like I was 16 years old and crashed dad’s car.
Well, fortunately we bought that «stupid» insurance these places always schlep. $ 29.95/day or something like that. It sounded like a rip-​off at the time. But we’re not used to driving a 26 foot truck and our new house is in the boonies on a dirt road. So what’s another $ 29.95 anyways?
When we returned the truck they were very kind about it. No shame, guilt, lecture, nothing. Just a bit of amusement from the lady when I asked if many people damage the trucks. She said, «Oh yes, but unfortunately even less buy the insurance.»
By the way, the insurance is zero-​deductible. It cost us NOTHING. Just a quick one page form to fill out. Done.
The trucks were newer and well maintained. The staff gave good operating instructions and we DID get the entire speech about needing to top the tank before returning and that our 26ft truck would fit though the Safeway gas station no problem. That was good to know.
We found a coupon code at
good for 20% off both the truck and mileage if booked online. It was honored, but somehow the bill still seemed higher than I expected.
Renting the furniture pads was a bit of a rip-​off. They are over-​priced. For what they charge one would think that they might be occasionally laundered or at the very minimum loaded and unloaded for the customer. Nope, self-​serve and a bit grimy.
They book TOO MANY PEOPLE to pick up at the same time. We had an 8:00 appointment and they didn’t get to us until 8:30. And yet there were ZERO chairs in their spacious lobby. It’s hard to play Angry Birds while standing with a hot tea in one hand.
Altogether not a bad truck rental experience. I would probably have given five stars if there had been chairs in the lobby.

Since I made a reservation online, they had my truck ready when I got there. We did a walk around marking all the scuffs, scratches and damage on the truck. Nothing major, just minor cosmetic damage. Took the truck, moved, brought it back, paid the bill. Easy, quick, no hassles.

I read a lot of reviews about moving truck places, and it sounds like in general people have had bad experiences (I think part of that is the moving itself which lets face it, sucks). I do feel compelled to let everyone know that I had no problems with this place! Its a family run store, and they were there when they said they would be, the truck worked fine, and it ended up costing right around what I thought it would. I would definitely use these guys again!

Picking up the truck in Portland was fine. Dropping it at this Box Solutions site was crap. Their web site says they’re open till 4P on Sunday… they’re not! Budget charges you $ 10 extra to leave the truck, so we brought it back the next day having spent $ 8 additional on gas. The owner said «we don’t pay any attention to our web site.» Two other people came to buy boxes and rent trucks having visited the web site as well. Oh yea, is you rent from Budget they have the right to sell your name, address, everything; it’s in the agreement!