Cellular Sales, Verizon Wireless Authorized Retailer

One of their salesmen scammed me. Luckily I was able to return the device and undo the transaction. Drive an extra mile and go to the official Verizon store at the Northgate Mall.

I live nearby so every time when i have a question or problem this guys are ready to help, very friendly and professionals

Let me start by saying I was extremely resistant to changing carriers. I have been with one of the «other guys» for a solid 10 years and despite my husband’s urging, was not convinced there was much difference in service — not enough to go through the process of changing it all! Then I went on a trip to the middle of nowhere, Washington, and I had my personal cell and my work cell with me — my work cell is Verizon and the stark difference in coverage had me convinced to at least look into finally making the switch. But, this isn’t about Verizon’s coverage — this is about my experience with this store.
The staff here, particularly Terrance R., made the switch to Verizon utterly painless. Terrance was patient, not a typical pushy salesperson, and truly made an effort to meet our needs and address our concerns. We could have done it all in an hour or two, but we dragged it out over 3 visits (the first to «look into it», the second to pick out our plan and our phones, and the third to pick them up — fully activated and all.) At no point did Terrance appear irritated by our (ok, let’s be honest, MY) hesitancy to commit, and he truly cared that we have a busy lifestyle and made a point not to waste our time, but also stuck around with undivided attention if we felt like asking a million questions past closing time. I will admit it — we were not the easiest customers to deal with, but every customer service and/​or salesperson could definitely use a lesson from this guy.

Great customer service. One informative thing to note is that the Northgate Verizon next to Ulta is the full service tech and retail store, not this one. I had a good experience at both.

Really was not a good experience here. Felt like I was in a used car dealership down the street. My dad’s old school flip phone broke and all he wanted to do is reactivate another flip phone he had.
The sales guy to a quick glance at the phone my dad wanted to activate and said «it’s too old we don’t even support this network anymore»
He’s been a Verizon customer for over 8 years and pays for several family members plans. Being that he’s never upgraded his phone I asked if he would be eligible for a free phone, seeing as how he didn’t need anything fancy (though he’s probably paid for one 5 times over with his contract)
The answer I got «We don’t use the word „Free“ at Verizon» after several unsuccessful attempts at resetting my dads password we decided to leave and try a different location. According to him they are not a corporate Verizon store and they said it would be easier at the mall… ok
Maybe few days later we went to the Woodinville Verizon store and guess what? In ten minutes the guy was able to get my Dads «old» flip phone activated, though the other location told us it was impossible and without any pressure told him that when he was ready to upgrade to a smartphone that he would hook him up. Easy as that.

Love this store, great people. Professional and knowledgeable, and right next to Dicks drive-​in…

This store has excellent customer service!
I came in frazzled & frustrated with my Samsung S5 and Terence Rugg immediately calmed me down and addressed my issues with PATIENCE, SKILL & KNOWLEDGE. He spent over an hour not just fixing but showing me what to do in the future and pointing me to resources that can also help me.
This store is out of my usual radius & miles from where I live on Mercer Island –nevertheless it is now my ‘go to ‘spot for ANYTHING CELLULAR — upgrades, questions, purchases because of thier stellar TECHNICAL EXPERTISE, CUSTOMER SERVICE AND INTEGRITY.
Thank YOU Terence my life is easier today due to the time you spent with me yesterdsy.

Sergio was super helpful! Go see him if you need anything! He was helpful and honest.

The customer service here is truly surprising! I walked in expecting to go through a painful and long process to replace my phone, but Brian greeted me with a warm smile. I hopped over from T-​MOBILE and have been accustomed to feeling like I’m getting scammed. Brian explained everything and really was interested in making sure I’m happy and getting the right deal for me. At first I couldn’t believe he was trying so hard… but after learning about my options I realized he truly has my best interest as his first priority. Thank you, Brian Davis for taking care of me! When I have to come back, I will only ask for you!

Nobody in line ½ hour before store opening of new iPhone 6. Looks like this place beats the insanity of the more popular locations.
Salesmen I’ve dealt with at this particular location are not pushy and I’ve had a great experience the 3 times I’ve visited here.
I met somebody here that was going to purchase my old phone and they were happy to work with us to ensure my phone was legitimate, etc.

I came in to upgrade my phone. I was greeted with a warm welcome and was treated with tremendous respect. Far better than any corporate store I have ever been to. Normally I have to wait 15 to 20 minutes. Here, it was immediate.
The gentleman who was helping me took his time to explain everything. I was thoroughly impressed with his professionalism.
I am a very satisfied customer!

HORRIBLE store and absolutely terrible service. My sales person lied to us while we were there, saying we could get a free add on if we renewed our contract. I received our first bill and was informed that the sales person was «misinformed». I have had nothing but problems with my contract and dealing with Cellular Sales since. I was told the issues had been solved, and out of the blue received a demand for payment notice. No bills, no phone calls, nothing — just received a random demand 6 MONTHS after signing my contract that I owe money for a device I returned. I wrote a bad review on here a few months ago to try and save others from a similar experience — and ironically, that review is no longer on here. Save your self time and money –stay away from Cellular Sales and go direct to Verizon online for your contracts and orders.

I am posting this review because I see that someone had a very bad experience, and that is the only feedback on here. I went in last fall to replace my badly worn-​out phone and got nothing but good service. The woman who helped me was efficient, knowledgeable and friendly. She even provided me with her work cell phone number in case I had any issues. (I did have one issue and she responded immediately via text message, as promised.) I thought this store was great, and I didn’t have to wait at all, unlike the Northgate store where I had gone in the past.

DO NOT SHOP HERE!
As many of you know, I’m not one to dish out a one star review. Unfortunately, the manager at this store has it coming. I was greeted as I walked in and met by a female salesperson. I needed to purchase a pre-​paid phone for a trip. AT&T isn’t known to have the best coverage in semi-​remote areas. Rumor has it that Verizon does (most of the time except when you’re out on the coast in North Carolina). They obviously didn’t want to help me as the manager quickly quipped that they don’t support pre-​paid phones. I HAD to ask them where I could purchase one as he didn’t volunteer the information. His attitude was quite rude and possibly racist. Who knows. The salesperson did research where to get a pre-​pay and suggested WalMart. Well, if you live in Seattle, the closest WalMart is either in Renton or Lynnwood. I went to Best Buy instead in Northgate and received 5 plus star service (which is what I was expecting from a Verizon store).