T-Mobile

This is the worst t-​mobile store, hands down. Hate to say it, because I love my service with t-​mobile and there’s two people here who do a great job. Everybody else is terrible.
It’s staffed by a bunch of kids who mess around and squeal and yell at each other while you wonder if there’s free earplugs for customers. There’s lots of «Omg BRO it’s so crazy here, it’s s cool working here because all my coworkers are nuts and cool.» No kid, you’re just young and don’t understand what holding down a job is yet.
Oh, also the last time we were here for a new phone the guy was like, «DUDE! with this phone you can bundle it with this cool case and you get this speaker with it!» And we were like «sweet». So he grabs a speaker and rings us up. We see after we’ve paid, on the receipt that there’s no «bundle» deal here, just some a$$hole kid who straight lied and then charged us for it. Oh, and it’s a different speaker than the one he was showing us. Thanks cool guy, enjoy your EDM festivals that you couldn’t stop talking about.
I know it’s conveniently located, but just nope right the hell out of there and go to a different store, this one is ten levels of terrible.

Horrible customer service. I went in to get a WiFi router. The store rep take 20 minutes in the back room. While he was back there, the other two team members were inattentive and screwing around. When the guy helping me finally came back, he came back empty-​handed, claiming that he forgot what he was doing. In the end, they couldn’t even give me the router because of some stupid technicality that I was told was resolved when I was in the store for the exact same purpose 2 weeks ago. Ridiculous waste of my time.

Horrible customer service I asked them how much it would be per month they tried to sell me two phones without even telling me monthly price I think it’s how do good business practice. After three minutes talking to the sales person I wanted to leave the store as soon as possible. Never come to the store again never in my life

The store is conveniently located right off Lake City Way with parking in the rear. It’s exterior and interior appearance is clean and well maintained. It’s a small store but has all the inventory that I would expect from another larger location. The staff is pretty friendly and welcoming. I think the benefit to this store is that it seems a little slower so I can manage to be helped quicker than I normally do at other places.

I actually really like what T-​mobile has been doing for the last few years. The guy I dealt with (short black guy forgot his name) was really sweet and friendly. Just based on his personality this would have been a 5 star review. But he completely screwed up what we asked for. First I asked him to turn off one of my lines, he pulled out the sim and set it up with the new one… but I got billed on the old line after a month. Second on my new account he specifically told me that I would have 3GB data free for the first month which would change to 1GB after a month… bzzt of course I got billed for that too and had to change it manually. All this caused a lot of running around and calls to T-​mo. I’m staying with t-​mobile, but not going here again.

I hate doing this, but I want other to be aware of the problem I had with this store. I went in to check out my options for an upgrade, thinking that the usual deal of paying a couple hundred bucks and renewing my contract would get me a nice, new phone. Wrong. They told me the price I would pay for the new phone I wanted was over $ 300 with a 2 year contract extension, and I was only eligible for the advertised price if I switched to a shady «value plan». I didn’t want to change my plan, I just wanted to extend the one I had and get a good discount on a phone, they WOULD NOT budge with me on this. I left, and immediately looked up the T-​Mobile website. Lo and behold! I qualified for FULL discount and ended up getting my phone for 100 bucks with a mail in rebate. If I had purchased it in-​store, I would’ve been out over 200 bucks. I called T-​Mobile customer service to ask them about the price discrepancy, and they told me the store was «confused». Right. Do your research and make sure they aren’t trying to screw you!

If I could give zero stars I would. This location, like all T-​Mobile locations, enforces some pretty antagonistic customer service policies with zero wiggle room. I went there with my 45-​day old Sony Xperia that would no longer accept a charge, my fourth total failure of a T-​Mobile device in two years, with the same results as before: I walked away frustrated, with no phone but they had a pile of them behind the counter.
I had paid for the full compliment service warranty when I bought the phone, since my last 3 phones from T-​Mobile had all died and I’d had this exact same experience before. In fact the only reason I bought the phone was because 3x fail on the steaming Samsung Galaxy was more than I could take.
The following things happened the last two days:
a) They would not give me a replacement phone there in the store, even though they had them in stock right there. Two days to wait for it by mail, during which I had important meetings that required my phone. Same as the last 3 times, total customer support fail, leaving your phone company’s shop with no working phone.
b) They told me it would cost $ 50, then $ 30, then $ 5 to «service the warranty» (I talked to three different people). I refused to pay it! This notion is totally bankrupt and not disclosed clearly during the purchase of the «warranty». Fortunately the counter help agreed to wave the fee, which means they have the authority and should be waving them for every remotely irate customer (better: everybody, get of the stupid fee).
c) The first day the manager failed to even offer me the option for a loaner phone, even as I was pointing out their horrible customer service policies and how many times this had happened before. When I went in there the second day I had to pay $ 50 for a seriously crappy phone, but at least the women who handled the transaction did her best to take care of everything (thank you, Elizabeth).
d) After going there twice, they still require me to take home my old phone so that they can ship me a UPS box and then I can get back in the car and go to UPS. Last time this happened I walked through the rain and the cold and brought the phone to the clerk at the Alderwood Mall T-​Mobile (also zero stars), and when he said «How can I help you?» I gave him the box and told him I wanted him to walk and drive through the wind and rain to UPS to return this crappy phone, because that’s what they wanted me to do. Then I left! I related this story to Elizabeth today and she offered to let me bring the phone in there so I don’t have to go all the way to UPS but then explained it was a policy rooted in liability so that it was unclear if she’d be able to do that.
e) I was informed that if there was water damage to the phone, I would be assessed a $ 130 charge to «service the warranty». Of course the main reasons I bought it (regret): waterproof phone.
Not going back.
Update: I kept trying for more than a year. Today it’s 10/​12/​2015 & I’ve been with Verizon for the last four months. Very happy with their service. T-Mobile’s collections department continues to call & demand payment for months of service during which I couldn’t successfully check my messages or use my phone in any productive way.

Personally, I do not enjoy giving anyone only 1 star. However, I believe that this particular branch of T-​Mobile really pushed me to give it a 1-​star rating.
In summary:
Wait-​time for registering: 1hour and 30minutes
Wait-​time for paperwork: 2hours++
Professionalism: barely there
The story:
My friend and I went in the store this afternoon in hopes of getting a better and cheaper mobile plan.
A saleslady started registering us for a plan and went through some of the benefits that T-​mobile offers. Things were all good and I was sure that I would be leaving the place happy, satisfied and glad that I switched to T-​mobile.
However, things turned bad when we were informed that only one person in the entire store could help us with the registration, because he had the authorization ability. This is when both my friend and I stared at each other, thinking «are you serious right now? In this big store, only one of the employee can do this process?»
Regardless of our negative thought, we decided to wait for the man to help us, but he apparently did not think that we mind waiting: he made us wait for an hour before helping us administer the paperwork to be faxed to the main office.
Both my friend and I were still optimistic, we believed that the people working there knew what they were doing and we agreed to come back once the paperwork was approved by the main office. We left at 1:30pm from the store (1hour 30minute just for paperwork).
We were then called back to come in at around 2:30pm for the paperwork. Once we were in the store guess what? Nope it is not good news. We were informed that the main office were not «pleased with the brightness of the photocopy [paperwork]» and that the manager will call the main office (How is the photocopy of the paperwork even my fault? I think it is the responsibility of the employees to ensure quality. We went all the way back to the store just to be informed of that – how useful).
«It will just be a few minutes, we will call you back when it is all ready» assured the saleslady. So, my friend and I headed home to wait for the call. 3 hours passed and I received NO phone call. What do I do then? I called the branch location and talked to the supposed «only person able to register me.» Instead of apologizing for the horribly long wait time and sloppy, unprofessional experience that I received, he told me this unsympathetically: «well we can re-​process it if you come down and go through the paperwork again.»
Let me just say, UNBELIEVABLE. No thank you T-​Mobile, I don’t think I will be switching to your service. I basically wasted my time coming in-​store just to be brought round and round in circles to get nothing out of my time.
My word of advice: If you want to switch to T-​Mobile, do not go to this particular branch. You will be frustrated by the lack of customer service and assistance.

The salesman was named «Nick». He was so accommodating and helpful I was really not expecting such a cavalier gentleman. He spent quite a bit of time printing out information for me and going above what was certainly protocol in helping me find answers to my questions. I’ve been to many stores such as T Mobile, but I have never been so indulged by a salesperson. Give this guy a raise!

Generally helpful, but not very bright.
I am looking for the «new» (today is 12÷9÷2012) Nanosim for Apple’s iPhone 5. I was in this shop yesterday, and they had run out. Today I called up and spoke to someone named Omar. I asked him if they had any Nanosim in stock and he said yes. I asked if he could double check to be sure, and he hung up.
I called back and spoke to him again and asked if they actually had these in the store. He said yes, we have 5 of them. I asked «did you get them today?». Yes, he replied.
Ok, so I make the brief trip over to the store and meet Omar, who proceeds to go and look for the nanosims, only to find out THEY DON“T HAVE ANY!
Not only is this incredibly terrible customer service, but he does not have the common decency to apologize for his screw up. He simply turned to another customer and mumbled that he had texted hi manager, and the nanosims weren’t in the store.
Ridiculously rude and stupendously terrible customer service! Go t-​mobile!

Great service. The staff are helpful and enthusiastic. They know their products and the various service options and guide you through the process with patience. They’ll even help you deal with T-​Mobile customer service. Sometimes you have to wait a bit, but it’s worth it. Highly recommended.

I have been a T-​Mobile Customer for years and years. Since cell phones were kind of big and bulky (not eighties big and bulky – late 90’s Nokia big and bulky.) I have been fairly satisfied, minus a few experiences.
Last time my phone crapped out on me I got all anxious and got my ass into this Lake City location. I told him I wanted a new phone, and I wanted it now. Guy told me about all sorts of features to choose from and answered all my questions nicely.
I decided on a free phone (but had to pay some replacement fee – how is that free?!) and was out the door. It was fairly painless.
It wasn’t the best experience ever, but decent enough to warrant four stars. I am not giving it five because it wasn’t super amazing. Sorry.

I love this place! The people are friendly and helpful. And blow the the nearest competition in the offical T-​Mobile sites away. If you are tired of being treated like crap by the people at the kiosk in Northgate then this is the place for you.