Free People

The vibes in this free people aren’t the friendliest. Upon walking in I wasn’t greeted. The two girls who were working seem tied up with another customer and her mom. Whatever, I shrugged it off. I browsed the racks and picked a few items to try on, still no sort of greeting. When I was ready to try my items on, the two associates were still chatting away with the same people. Fed up with waiting, I went into a room on my own. One of the associates came by to check on the other occupied rooms, but not mine. Granted, there wasn’t an indicator that I was in the room (a big no-​no for LP). After being completely ignored I went to the cash wrap to check out. The girl at the cash wrap (lindsey?) snobbishly says «She’s checking you out over there». The girl who checked me out seemed friendly (but not at all genuine). I got the hell out of dodge. Still upset with my experience, I returned the item, the same snobbish associate (i assume she’s the manager) was at the cashwrap. She acted like I ruined her day. She didn’t offer to help me find any other items (Their selection is slim compared to other locations btw). At the end of the return she hands the reciept to my friend who came in with me, as if she’s blatantly ignoring me. I’m not asking for much when it comes to customer service, but my experience at this location was the absolute worst. I’ll be buying the brand from other vendors from now on.

This is my favorite store but there is just something about this location that has made me prefer to shop online! I have never once revived a «Hello» while walking in the door and the staff is just very unfriendly at this location. Every time I have gone in or needed to return something they just seemed very peeved to be assisting me. I’d rather stick to online or go to a different location.

I hope this is the right location, but because I don’t live in Seattle, I’m not entirely sure. However, I just wanted to write a review to commend the customer service that I experienced.
About 4 months ago, I called the University Village Seattle store to place a phone order for a jacket that they had in stock. I had been wanting this jacket for a while but as we all know, Free People can be pretty expensive so I like to do research and save up before making a purchase. The girl who placed my order was very helpful and nice and I thought that would be the last time I dealt with this store.
Flash forward a week. I call the store because my package had not yet arrived and was told that UPS has supposedly delivered it. However, I hadn’t actually received it. At this point, I was devastated and had a horrible feeling that some vagrant had stolen my package!!! Mail theft is pretty rampant in the city so this theory wasn’t so far fetched.
I endured months of negotiations with UPS (filing a police report for a stolen item, calling UPS every week, etc.). Throughout this ordeal, I remained in touch with Sara, a manager at the FP store, and I also spoke with Lara. Both were INCREDIBLY gracious and kind and I’m sure they were tired of me calling.
Also– the jacket that was stolen was the LAST IN STOCK in what seemed like every free people store in the country. I ended up calling about 25 locations and no one had it. However, Sara, went out of her way and FOUND ME A REPLACEMENT. Really amazing.
After about 4 months, Sara and Lara finally helped me get a refund. Their customer service really went above and beyond.

I love free people. I always shop in store and online. Recently just moved back to Seattle and had some items to return and exchange, went to the closest free people on my maps. I entered and was greeted, but once I went to the register the woman helping me acted disgusted with the items I was returning and was very rude. The items were all current style and never worn, I’m used to the Nordstrom level of friendliness and was very upset to be treated that way. I can’t speak for every sales person at this store, but the one helping me was very unfriendly and has changed my mind about returning to shop there again. I’d rather shop online or go to another store because she made me feel that uncomfortable.
And I normally love shopping.

The girls here are always friendly and nice. Thanks for helping me out with an exchange! Love Free People! :)
Shout out to Sarah, Laura, and Nicole!

There is not alot of merchandise and everything seems to be overpriced for the quality. Plus the free people clothing in macys or nordstroms is alot cuter than the ones in the actual stores itself. The sales associates arent that friendly either, they just greet you at the door and talk amongst themselves most of the time