H&R Block

I seriously could not believe I actually went through with this place. I’ve been going here since 2013 to see Alisa who is so awesome /​wonderful /​patient. However, this was not the case with Cheryl. Mind you, she’s the manager.
I made this appointment about 3 weeks ago specifically for Alisa. However I received a call the day before notifying me that Alisa wouldn’t be in and I would either have to one: do drop off service, two reschedule to work with Alisa, or three keep the appointment and work with Cheryl. Had I known my experience would be how it was I would have either one: did drop off, two: wait for Alisa, or three: save money and buy a turbo tax program.
In her defense, I was about 7 minutes late because I ended go turning the wrong way coming from the WS bridge plus all the traffic. I came running in there and saw someone standing at the computer and I said «hello so sorry I’m late. I’m here for Cheryl.» Barely even looked at me and barely even said much except that I was seeing her.
This is where it really ticked me off — the fact that she acted like she had to ask the question of when it the best time to contact me and I tell her anytime she just chooses afternoon for me anyway. Look, why even bother asking me if you’re just going to choose it for me? That’s strike one. Then, when she finishes my return and says, «Well it’s a good thing you got rid of that condo. But paying off your car this year won’t do anything because you don’t own anything anymore.» Yeah, jokes on you lady because I bought a home again this year. Strike two. Now, for the kicker. she starts on my fiancé’s return and when she asks for the best time to call and he gives his answer and she once again chooses for us. She looked at his address and says, «Oh it makes sense now. You guys are living in sin. Ha ha ha.» He asked about a letter from the IRS he received and he paid. She answers with, «You didn’t declare that you paid your CC off so that is not HR Block’s fault that is yours.» WOW Strike three. Absolutely disrespectful. Who the heck do you think you are judging me and my fiancé? The fact that I paid you $ 212 to prepare when I should have just went with TurboTax, that really just threw me over the roof. I am never, repeat NEVER EVER going to HR Block again. You just tainted the whole experience for me now. I hope whomever reads this knows to never ever go to her. The fact that she’s in management appalls me — knowing that they would appoint someone who lacks in basic social skills or lacks social awareness makes me think if I can even trust them.
PEACE OUT!

H&R Block is a fantastic company, but the owner of this franchise is not a good representation. He is very knowledgeable, but a lot of times cannot be bothered. He can be great to work with, but the majority of the time, he is extremely rude and offensive to his clientele. The ONLY thing that keeps him in business are his seasoned tax preparers. MOST of them are absolutely fantastic and would give you a great experience as long as you stay clear of the owner.

I found H&R Block very helpful and efficient. I’ve had my taxes done at this location 3 years in a row. It all seemed just fine.
The other day, my previous employer sent an amended W2 and noted that I might have to do a supplemental tax return. I was really worried about it, particularly since I’d already done my tax return and gotten my refund. I contacted H&R Block, got the copy of the W2 over to them, and they reviewed it and within an hour or so they gave me the analysis.
I definitely plan to keep using them.

I recently went here for help in preparing taxes. I had an issue with my 401 withdrawal. Instead of doing the research the just determined I owed over 10k. I did the research myself with the IRS and ended up with a substantial return. I ended up having to pay them and did my own taxes. DONT USE THIS OFFICE!

–1 stars if it would be possible.
Simply terrible; avoid at all cost. If you need your tax return done, find a monkey with a typewriter. The likelihood of your return being done correctly is higher that way.
First off, the good: as already mentioned by others, the person at the front desk answering the phone is super friendly and nice.
Now the bad and ugly: while reviewing our last tax return that was prepared by H&R Block we discovered a mistake. Correcting this mistake will provide us with an additional $ 2,000 from the IRS (not a small matter). We mentioned the mistake to our tax preparer. While we did not receive any sort of apology, we were reminded that we had received a new customer discount of $ 50 which was considered generous and that we wouldn’t receive again. WTF? We got a form to be filed with the IRS to have the mistake corrected. Before we had an opportunity to send that form we discovered another mistake. And, the same mistake was actually made in the prior year’s return as well. Another $ 500 for each year from the IRS. So, we were told not to send the initial form but that we would get a different form which would address all three mistakes. Again, no apology.
After four weeks and four calls to the office we still had not received anything in the mail. Every call is being answered with attitude and excuses. When I called again I asked to be connected with the owner, Christopher Price. And, like other reviewers I was subjected to Mr. Price’s attitude. No apology, no acknowledgment of mistakes being made, or understand why I might be dissatisfied with the situation. The man clearly has some major issues and nobody should waste their hard earned money on his business.

I have been utilizing HR Block 10 Tax seasons now. I transferred my account to the West Seattle branch 7 years ago. I have had numerous random assignments to various processors and also 3 years with the owner-​since my tax audit.
I would say my tax processing is labor intensive given the stock trades, rental properties and small business owner deductions.
I have had a very positive experience with the phone receptionist, front desk interaction and overall level of detail given by each processor. I have asked enough questions to my processors to make a police detective blush. It’s just in my nature to get what I have rightfully due and even push the boundaries.
The biggest thing I can recommend is pay for the audit insurance! My returns were flagged by the IRS one year due to my small business filing. This was understandable given the nature of my business. The owner represented my interest in person and we even came out ahead with a bigger refund!
Personal and Business taxes are complicated and at times can bring out the worst in people. If you’re patient and come prepared this should eleviate some of the unecessary trips and guesswork. Overall, the staff here has been attentive, professional and sought advice if a question or topic was over their head.
The issue of taxes alone has divided our country so it’s no surprise to see folks venting about their negative experience. It just makes me wonder if they made an appointment vs. just dropping in and/​or did not like the results of the process-​owing money?

As a client going back over a decade, I had the franchise owner prepare my taxes this year. The woman I had worked with previously was unavailable at the time. This is only the second «complaint» I’ve ever penned on the Internet, the experience was that bad. I wish we had the option of zero stars in our review.
Let’s just put it this way – doing your taxes is always stressful, and you want to be informed and well treated. I asked many valid questions, and never received a response, especially when it came to the owner contradicting what many others at H&R had advised going back six years, leaving me more than concerned. And adding insult to injury, I’ve never paid $ 400 to be treated with such disdain… it was just humiliating the way I was treated.
Upon leaving, I reiterated my shock over the poor customer service and loud abusive interpersonal communications (yes, this guy defines gruff), but rather than ask – «what could I have done to make your experience better?” – he handed me a card and instructed me to «get out,» and write a «complaint» to Corporate headquarters.
I’ve been a steady H&R client since 2000. I’ve dealt with many H&R Block advisors on both coasts, and on the whole, have been very pleased with their service. This location, and the owner is toxic.
Seems I’m not alone, as «Michael P,» on this review board, had a run in with the same person. So take that from two separate customers. If you use H&R Block, don’t go to this location, or consider a CPA.

I’ve been going to H&R Block for years and transferred my stuff to the West Seattle office two years ago. Chris Price has always been excellent with our taxes, and we have a very complicated and lengthy return — self-​employment, properties and whatnot. It’s not always good news. We’ve owed money and we’ve made mistakes. But my experience with Chris has always been good, completely unlike some of the other reviewers.

My wife and I did our taxes with this people last year because of two 1099s, they forgot to add the 1099 and now the IRS wants their money! The IRS is correct we have to pay. But here is the kicker, the owner first looked at my paperwork tryed to blame me for their mistake. After this was realized, he started telling me how things are done in this country! He then proceded to say when I go back to France I won’t be able to get any money back unless I have worked more than 10 years, he then swichted to speak in horrible French grammer… and well you get the picture!
To make things worse, he was really pushy about me paying the full amount and cut me a check for only 45 dollars. When I told him that I spoke to the IRS, he said to me that they probably did not understood what I said because of my accent !! and insisted that I take the check. He then took my letter from the IRS and put it in the trash and told me to just send the money! It is my understanding that H&R block garantees thier work, but it seems that this guys are not willing to do so. I am now calling the IRS and will set an appoiment with them. This will definitely be the last time that I do work with this H&R Block!
Stay away from working with Christopher Price.

If you have to drive farther to avoid this place– do. The front desk lady is awesome, but not enough to make up for the completely sidetracked service and the lack of competency that gets dished out of this place.
I went in a month and half before tax-​crazy-​land, which I can understand is busy, but the when I was helped (by the owner) he asked me the same question MULTIPLE times, fidgeted the entire time, and then FORGOT TO SEND MY RETURN IN!
It would be one thing if I had a complicated return that required extra attention and he was losing himself in his work. But my entire return took 7 minutes, 2 of which was spent by the agent repeating his distracted questions.
When I called the IRS a month later to find out where my return was– they told me there was no record of anything. When I called the office to find out what happened, the agent wouldn’t even take my phone calls and had the front desk woman send a check for just over 20% back. When I told them that was unacceptable as I had already promised the money other places and wanted to see at least half back– they stopped taking my calls.
Don’t do it.

wow… i actually DID read the review below and then decided to go here anyway!
what a joke… we left after waiting in line for over 30 minutes to just talk to someone about our? s. picked up turbo tax at costco and have been done with our taxes since sat night!

Went to H&R Block for taxes with small business, multiple W-​2s and savings/​stocks. I didn’t understand that I would have to sit there for 2−½ hours while a very friendly but computer incompetent person filled in every single line. Guess I should have asked. If I had know that my wife and I would have had to waste 5 hours (combined) then we would have done it ourselves. To top it off, the bill came to $ 550 when the initial estimate was $ 220. They charge you based on number of forms and number of lines filled in. They were kind enough to reduce our fee to $ 350 but I still think we were scammed. Friendly staff but poor tax service. Never going there again! If you have something simple enough to use Turbo-​Tax, it is your best bet. If you have something more complicated, go to a CPA that doesn’t require you to sit there the whole time.