Spa Nordstrom

Booked in for a pedicure last minute (yesterday) and got in, couldn’t do a double pedicure with my husband though… So we had to go back to back… I didn’t have to leave a credit card number, even with the short notice — which was very surprising.
We arrived early for the appointment so stopped in to eat breakfast on the 4^th floor at the café. After breakfast we took the elevator up to the 5^th floor (where the spa is located). The initial front desk room is large and spacious, with a friendly guest services staff greeting us. I then was invited back to the private rooms for my pedicure.
The pedicure room and pedicure chairs were quite disappointing. The chairs were like barber chairs with no blankets or sheets covering it so just skin to leather action… The pedicure bowls were just large glass or plastic bowls with no plastic liners — (not very hygienic).
I picked out my nail polish (no choice of gel polish I was told) with a small selection of either Essie, Deborah Lippmann and some other brand I can’t remember. I was then left to soak in the water for a few minutes (that was too lukewarm for my liking)… I had gel on my toes though, so I thought the esthetician would start removing my gel polish right away… When she came back I had to remind her about the gel… She seemed surprised so I assume the front desk didn’t inform her that I had gel. The gel I had on was stronger than usual so I warned her it will take a while and she will have to file most of it off before soaking it with the acetone. She had a foot scrub ready so started with that, then got rid of the water and started to remove the gel polish. She did a good job at removing them, although it took a little while.
The rest of the pedicure was super mediocre, nothing special and nothing stood out. The massage was not a massage at all, just rubbing and a quick finish. Quite disappointing as I am used to getting amazing pedicures at other salons. This was rather surprising to me as Nordstrom’s is a «high-​end» department store and you would expect their spa services to be the same.
The crappy part is that the polish did not fully dry (I wasn’t put in to a dryer at all) — so once I got downstairs to the makeup department, I smudged my big toe! I know this is my fault, but I couldn’t be bothered to go up to get it fixed.
Will not be back for spa services, and will stick to just shopping for shoes/​makeup and clothes!

Love this place! It’s Nordstrom… so what’s not to love??? Exceptional services and products… I will ONLY have my brows waxed here and highly recommend Angela Ueoka!!! She is the absolute best in the businesses… waxing, facials… She is a master esthetician, which shows in her caliber of work as well as her ability to offer the highest quality of customer service! Love her! Spa Nordstrom us a great hidden gem in the heart of the city!!!

Store manager responded really quickly and invited me back for free service. Her response was very sincere, and I will give Nordstrom spa another chance/​. I think it was just unfortunate to have that stylist do the job, and knowing Nordstrom they will take care of the issue.

ANGELA IS THE BEST EVER! She does the best brows and facials ever! She is super sweet and always recommends the best stuff for the skin! Thank you for doing such a great job!

Ive had a few pedicures on the Eastside at various nail salons, but was looking forward to our big girls day in Seattle at the very popular and touted Nordstrom Spa — I.could.not.wait.
We arrived at 2pm, with appointments for the 4 of us, 2 would go to one room, and the other 2 of us to another room — I was «warned» ahead of time by my daughter that i would have to take my clothes off to put on a robe but that it would be worth every single minute. It was not. We were taken to a small room that was the size of a large walk in closet, told to roll up our pants, put in very mediocre chairs, and our feet were massaged, scrubbed and toenails painted. They did do a good job, but definitely NOT a $ 65 job. there was nothing that set the experience apart from any other nail salon, whatsoever. In fact, i barely remember the foot/​leg massage. At the end, when we went to pay, the cashier loudly asked in front of everyone if we wanted to leave a tip on our bill before she rang us up. It was awkwardly embarrasing to say no, although i didn’t want to… i left a 20% tip, grudgingly. I would not waste my time going through the hassle of crossing the bridge, paying a toll, paying for parking and sitting in a small closet again. I’ll stick to the eastside nail salons… thank you very much.

I really didn’t want to love the $ 45 spa manicure, but I kinda do. It’s an amazingly relaxing experience. They take you to a private room, nice chair, feet up, scented towel across your eyes. As for the manicure, I’d say it’s pretty standard, but that only applies up to the parafin. The parafin treatment is heavenly and so relaxing. The end result that lasts longer than any other place — I can usually go up to two weeks, which is pretty amazing for a non-​gel manicure. It’s not something I’d do every week, but it’s a great treat.

I think I’ve had most of the treatments on the menu at Spa Nordstrom, I’ve been a loyal customer for a long time, over 10 years…
It’s the best place I know to get a pedicure, a manicure, a full body wrap, a hot stone massage, a deep tissue massage, and many other treatments. My husband enjoys the acupuncture treatment there.
Everyone that works there is completely friendly, warm, welcoming — it’s just the best place to go.
I can’t say enough to recommend Spa Nordstrom — you walk in frazzled and tired, you walk out happy, relaxed, and extremely pleased with life!

Maybe my expectations were to high being «nordstrom» but I could have spent my money better by giving it to my husband to do the same thing. Went in for a prenatal massage and left up set. She rubbed spots sore. I am pregnant and my feet hurt, a one handed, light massage on the top of my feet does not relieve any pain. No good calf rub, left me on my back to long and got nauseous, etc… Just frustrated. Thought it would be nice a treat myself. Should have never strayed from my normal place.

I went there for a massage before I got married and it was probably the worst one I’ve ever had. I felt like I was man handled by the woman who gave me the massage. She just moved me around in a rough manner and did the same with the sheet. I normally go to Gene Juarez for any type of spa treatments but decided to go here because I got a gift card for my bridal shower. The person at the front desk was not friendly and did not even look up to say hello when I walked in. She stared at the computer and said, «may I help?» The spa is definitely not what I expected for Nordstrom. it seems out dated. I will only be going to Gene Juarez for massages going forward.

After a full day of touring Seattle Center, my poor feet needed some pampering. Good thing I had a couple of Nordstrom Rewards saved up and was staying just a block away from this downtown treat. Treated my tootsies to a relaxing pedicure. Christy was very nice and did a great re-​energizing my feet and giving them some TLC. Wish my Nordstrom back home had a spa too!

I wasn’t thrilled with the experience. Came here for a facial on a weekend. The staff were all very professional and friendly, so i owe them three stars for that. But based on how much intense upselling the esthetician was pushing, I have the feeling this spa functions entirely for the purpose of selling Nordstroma’s products rather than looking out for the better of client’s needs. She kept pushing me to buy a Clarisonic from them as well as other skincare items the store carries. Everything she did in the facial seemed more like a shameless plug to promote their products, instead of helping my scarred skin. Their prices are higher than facials I’ve seen advertised at smaller businesses in Seattle.

I went for my first massage ever last week for my birthday and it was great :) I had Karen and she did an amazing job! It was a very relaxing experience.
One downside, is my mom had a manicure after our massages and it seemed rushed and not up to the quality of other nail salons I have been to. One of her cuticles was cut and started bleeding and she was told the nail color she picked wasn’t the right one by the nail tech.
Overall, we had a great time celebrating my birthday :) I’ll be back for another massage for sure!

First time and definitely not last time! Will br back! Ask for Karen if getting a massage!!! She is awesome and the best! And don’t forget to do the bath before! It’s so worth it (like having a double massage back to back, one by water jets and the second massage done exceptionally well by a massage therapist. Love this spa!

Excellent service. I popped in for a random mani/​pedi while I was in town with friends. They were able to immediately accommodate me. Exactly what I would expect from Nordstrom.

I came in for a 30 minute massage after suffering from minor trauma/​muscle strain. Lorraine made my experience absolutely incredible. She was kind and extremely skilled and definitely gave me more than 30 minutes worth of healing deep tissue massage. It was more than worth the $ 50 and I’d recommend her over any other therapist I’ve ever seen! Thank you!

I am loyal to nordstrom spa and regularly get a pedicure. Sunny is really a ray of sunshine for me. She does the most amazing Spa Pedi. Her massage session is just heavenly. What I love also is that she is not chatty. She is all about giving a great pedicure and letting her clients just relax, layback and enjoy! Love love Sunny!

I had a gift certificate here for awhile now and was finally able to use it for a 1hr massage, and also decided to get my husband a massage too. The atmosphere is nice and very quiet, but the music is really bad. It really sounds like Nordstrom elevator music. I’d much rather have the option to listen to «sounds of nature» and not piano music, so maybe give us an option for it?
My therapist was really nice but her massage skills were really lacking. I basically felt that I got a 1hr lotion rub (I chose the reg massage). My husband on the other hand said his deep-​tissue was really good and he liked his therapist. I’ve had much better massages at other places that didn’t have the nice rooms like Nordstrom, but I think after my experience I’d rather have a really good massage in an ok room then a bad massage in an amazing room.
I don’t think I’d come back here again and spend that much money to just be lathered in lotion and not have my muscles actually worked on.

As if I don’t love Nordstrom (and my Nordstrom card) enough, they have a SPA! Everything Nordstrom is known for customer service wise, translates to the spa. All the employees are friendly, and not in the fake way. Most of the time I get lucky and am able to call the morning of and make a same day appointment.
A lot of my close friends and my mom frequent spa Nordstrom. I just recently started going in to see Marina (my mom and friends swear by her!) and I am hooked. My mom goes in for regular facials and skin treatments. I started a little slower with eyebrow waxes and eyebrow/​eyelash tinting, slowly making my way to facials.
They have the best airbrush tan that I have ever seen! My best friend does it before any major event and looks flawless.

This spa is what I expect it to be since it is from Nordstrom.
It is nice, clean, peaceful, and has the feeling of «luxury». But even with all that I expected the prices to be considerably overpriced, but I thought they were pretty reasonable in comparison to other spas I have been to.
I only have a couple of gripes about this place:
1.) When I first started coming here I definitely could tell that I wasn’t receiving the same customer service as some of the other customers. As I started to come on a regular basis that seemed to change, but I don’t appreciate that it took them awhile to treat me like any other customer.
How are you supposed to have returning customers with this kind of service?
2.) Do not make an appointment right when they open. Most of my appointments were on Saturdays where the spa opens at 9:00AM, but Nordstrom opens at 9:30AM. To get into the building you have to go through where the workers go through, but you have to buzz someone to let you in. The couple of times that I tried to do this it just was annoying to wait for someone for 10 minutes to let me in.
So if you can make an appointment for a time when Nordstrom is open as well, that would be my suggestion.
Other than those two gripes I like it here. I hope to be returning again soon.

Luxury service!
From beginning to end everything was pleasant and up to the best standards. I got a facial and a peeling and the aesthetician was very patient and informative throug the entire proccess. I left the spa smooth and sparkly.
Definitely a good place to give yourself a reward after a long week or just indulge yourself!
Prices are reasonable for the services and costumer service they provide.
You can also buy the beauty products they used on the service you received which I think is nice !
Definitely coming back every month.