Tree Solutions did an excellent job with an assessment of a large tree on our property and provided sound recommendations for pruning. Communication with them was great from start to finish, they were on time, and very open and detailed about their estimates and costs. We also had them do a formal tree valuation, and their reports were well written and detailed, and completed in a very timely manner. They are highly respected in this field and have a good reputation from what I have heard from other arborists who came out to bid for the work. I am most impressed by the follow up in our case after they completed their billed work. We had several additional questions and issues that came up, and they were very helpful in giving us additional advice and referrals and generous with their time. I would highly recommend choosing this company.
Christian S.
Rating des Ortes: 1 Santa Monica, CA
I would avoid Scott Baker and this company for fear of your wallet and common sense. I hired Tree Solutions to conduct 2 tree surveys on two differnet single family house lots on Queen Anne, recieved their invoices(both of which were higher then their initial estimates) and paid them in full — about $ 450 for one and $ 400 for the other. When I received the reports, one of them was missing a couple large trees important to the city’s review of the site, so I called them back to have them correct the oversight. After I got the revised report back, a month later I also got another invoice in the mail charging me for the 15 minute phone call with Scott, 20 minutes to correct and re-send their own report and another 15 minute charge for allegedly sending along another memo regarding mulching which they never sent. When I got the second invoice I called them up to talk to them about it but they wouldn’t return my calls, so I sent them a letter that the invoice wasn’t valid. I never heard anything from them for a year and half, and then — literally a year and a half later — started receiving harrassing phone calls from a collections agency in Florida and a collections letter for the $ 106 dollar invoice. $ 106, bunk claims, no communication for 18 months and now I’m in a collections action and having to dispute the charge in a small claims court — unbeliveable. Steer clear.