Verizon Wireless

I called to ask a simple question about contract renewal (when can I renew? Does it have to be on the date my contract is up, can it be anytime in the month…). My question wasn’t account specific; going into my account was superfluous and unnecessary. The woman (Kyra?) continued to ignore my question, and kept trying to get me to provide her with my account information. I have a cold, and don’t want to get up and rummage through my passwords and paperwork.
I clarified I just needed a simple question answered so I could make an educated decision for myself. She never responded to my requests, she repeatedly told me she needed my account information so she could help me. I told her I couldn’t remember my password. Every two years I log-​in or walk-​in to a Verizon store. This shit is not relevant information to my life. I don’t think it’s crazy I don’t have my five-​digit safety-​word memorized. Five digits, so it ain’t my pin number, that’s all I know.
She accused me of attempting to make a fraudulent account, or act unauthorized on another person’s account. I usually think being rude takes no talent, but here, it was a rather talented display of pretending to cite company policy while, in fact, just taking the opportunity to accuse me of a felony.
I found the password. She said it was invalid. Again, she accused me of trying to do something deceptive. And of course, she never answered my one stupid question.
7-​minutes on the phone, 0-​answers given, 2-​accusations accomplished for team Kyra + Verizon. I hung up.
I went online and confirmed that the passwords (yes, plural) I was offering her were correct.
I’m sure working at Verizon sucks. But she made interacting with Verizon even worse than it already is.

My recent experience with upgrading to iPhone 6 though challenging was meant by the incredible staff at this store, most particularly Chris, he went above and beyond, not once, but twice to assist me. His extreme patience and personal attention to all the many details that needed to take place was outstanding. Wow! Thank you, Chris!
Angela, your crew at this store is amazing and I thank you for all your assistance up front with all the issues that needed to be taken care of, it won’t be forgotten, amazing, thank you!

This review is for DYLAN only!!! Other wise I dispise this place… all my experiences have been bad (in past) until tonight! He hooked me up with a sweet phone and was more than helpful… most of all he was REAL and respected my opinions. He also greeted me right away n spent the next hour hangin with me while we were making dreadful calls to customer care. Thanks again Dylan I am asking for you now on! Urban a great asset to this pos store! Hope they hire more of you! ;)
p.s… young ladies he’s cute too! ;)…

Great place to buy a phone. The consultants and manager are super helpful and go the extra mile to make sure you can save money and get a good value.

Is it possible to give zero stars? Came in for my upgrade and help with my bill. They are so young and don’t know their product, how to talk to customers or how to problem solve. Dylan actually interrupted us mid transaction to talk to a friend of his that was hanging out. He was argumentative that we had ever received a specific service at the actual retailer. Do not go here.

Last night I came by to ask a quick question. I didn’t even have my phone with me as I was on my way to get froyo next door (I’m 8 ½) months pregnant. It was 7:54 to be precise and they claim they are open till 8. The lights were off and as the young man opened the door I said, can I ask you a quick question. He basically said no, grabbed the signage and shut the door on my face. What a joke. This is the second issue I’ve had at this fake Verizon store, don’t waste your time! Manager is horrible as well so save yourself the trouble and go to a real version store. The other issue I had included the manager selling the phone I had ordered with a down payment to someone else without calling me (Although she claims she did), I had to drive back in so she could refund me. Total fraud and shady.

Victor was very helpful. Had to wait awhile, but he made it worth it. Store was clean and a lot of cases for my iPhone 6

Kyra the Assistant Manager… is amazeballs. Everyone in this store is super friendly and will do what they can to make you happy. Never felt this comfortable in a Verizon retail store. I will forever remain a Verizon customer because of their outstanding customer service and sincere kindness. Do not bother going anywhere else. Kyra will rock your socks off.

Wow, that was some of the worst customer service I have ever had! The very first words out of the agents mouth were condescending and rude. I will never go there again and would not recommend to anyone to do business there.

This place is ridiculous I walked in to pay my phone bill they only had two people in front of me and they were not even courteous enough to say I’ll be with you in a few minutes man they didn’t say nothing I am new to this store and I am already regretting it with a high ass phone bill that was not on the contract I was supposed to get $ 90 a month my first bill is about $ 150 bs this place is a scam I should have read the reviews before now I am stuck save yourself and save money don’t come to this POS place they could at least be friendly about it and they are not wow so ridiculous I almost want to say that Sprint is better but they are pretty s***** too I think my next bill will be with AT&T

**** Beware this is not a VERIZON store ****
This is a GO WIRELESS store fronting as VERIZON. Found out the hard way when I purchased the IPhone 6 and needed to activate it. They charged me $ 20 and didn’t even transfer data. I was informed to do it at home. Took me 4 hours to do data transfer on my own.
Complete hassle and fraud based on signage on business front. Don’t find out the hard way.
FRANK would have been better off going to mall and getting it for free. Plus data transfer professionally done by a real Verizon store would have been nice.
So if you want to be scammed go to this store!!!

According to the manager, this branch has only been here for 3 — 4 months and they are a welcome addition to West Seattle for those of us that have grown weary of the odd Verizon authorized retailer with banker’s hours on the Ave near Lee’s. Very clean and bright in there, sharing the rear parking lot with Safeway, Chase, Menchie’s etc. The staff is very knowledgeable, super friendly and more than willing to help. I’ve never had to wait in a line yet and I hope that isn’t a bad sign because I’d be sad to see them leave. The pricing and décor are along the same lines as any other Verizon store (duh) with a good but not extensive selection of cases and accessories lining the walls.
Robin (the manager) helped me out of my faithful old XT910 with the failing battery and into a Samsung Galaxy III Mini. Then she helped me again when I couldn’t figure out how to get Visual Voicemail working on it a week or two later. On top of that, one of the guys there (failed to catch his name) gave me a cool tip on how to break in the battery. SO glad they’re here!