Baskin-Robbins

Zero stars for the sassy service! My friends and I arrived at 9:34 by one employee rolling her eyes at us. Another employee said they closed in ten
Minutes and was incredibly rude while
We ordered. Baskin Robbins closed at 10 according to the website hours – so clearly the employees were just trying to leave early. I used to work at a Baskin Robbins and we always stayed at least a half hour past ten to do the clean up– rather than doing it while we had paying customers there at 9:34. If I knew the girl with hot pink hair and a Mohawk I would definitely try to get an attitude adjustment from her. I will probably keep posting these negative Unilocal reviews about the service I received from this pink haired lady until I no longer see her working there or until I see an attitude adjustment; for her sake I’m hoping it’s the latter. Always great ice cream though!

Well well well… went here to pick up a birthday cake for my boss. I was asked if I wanted something written on the top. I said yes, which was a mistake I didn’t know would cause me so much turmoil. The woman behind the counter wrote on the cake with some mysterious green dye looking sugary mess. The words were not words on the cake… they were basically a dye mess all over the top of the cake after her working on it for some time. The cake was for my boss so, of course, when I saw it I was not happy. It is not her fault though, I am sure writing on cakes is hard… but the dye sugary mess she used obviously was not meant for what she used it for? I think it was just food dye?
Brought the cake to my boss anyways (she gave me a little discount at the store since the writing was so messed up so I felt better about taking it since I didn’t want to make a big deal out of it). The green sugary mess on top of the cake, long story short, ended up soaking into the cake and ruining the ice cream underneath and also dyed my boss’s teeth and mouth green! Some of it got on our counter tops at work and will not come off!!! The cake was a complete mess. Everyone had green mouths at work the rest of the day (which was kind of comical… but also very upsetting for my boss!).
I think something is wrong here at this location… seems to lack proper training on writing on cakes? Not sure. But I probably will avoid it after my incident.

Piss poor reviews because of 1 kid? The person working here when we came was fantastic, funny, helpful and a true pleasure. The ice cream is baskin Robbins, so it was stellar! Before you go tossing around 1 and 2 star reviews, think about what you could be doing to a business and if they are truly deserved.

I think Hannah got it right on the dot! This is by far the most welcoming, and most delicious place in Sedona! The Daiquiri Ice is also my favorite. You shouldn’t even try it, I think everyone should just get the biggest size of Daiquiri Ice.

Five stars to this place! Amazing staff! They have dance parties when you come in, and make you feel welcome! Try the daiquiri ice, it’s amazing, and as the employees told me its Justin Timberlake’s favorite flavor! I highly recommend this establishment!

Hours posted are until 10pm. Walked in at 9:40pm with 4 kids and was told they were closed. Server was busy talking to a friend and clearly just didn’t feel like doing his job. Unbelievably rude.

Why is it that teenagers are always working in these stores? I guess the pay, but they really need someone to oversee them. We arrived at 10:01 p.m. one night and they were definitely closed, they didn’t even acknowledge us outside. We stopped by another night at 9:47 p.m. and were able to get in (they supposedly close at 10) but were met with one of the kids announcing «We are closing in 10 minutes!» The kid who made our sundaes did a nice job, there were plenty of ingredients. But the downer is that I watched them lock the door and turn off the open sign at 9:53. Who does that?

What a shitty attitude from the server. You could definitely tell from his snarky remarks he didn’t want to be there. Still love the ice cream. Try the nutty coconut.

Service was terrible, but the ice cream was ok (totally overpriced though). It wasn’t very busy, and my simple order was taken with a snarky attitude. I wish I had asked for the little peon’s name, if only so that management can address the situation. Seriously, how can anyone be crabby in such a beautiful place…