Asw

Do not go here! Absolutely horrible customer service. My proximity sensor on my replacement phone that I had just paid $ 200 was not working. They did a soft reset and messed up my SIM. No apologies were offered. The rep «Erik» told me that he didn’t know what to tell me and that «it happens.» He said after checking with the manager who didn’t even bother to look up or help out that I would have to go a corporate store or pay another $ 200 to get another phone. Mind you that I had just gotten this phone not even 2 weeks ago. He sent me to wrong Sprint store in Savage who said that they didn’t repair phones and I should go to a Sprint store in Apple Valley.

I recently had my second trip to this Sprint store. The first time the store manager was a Ben. He was EXTREMELY helpful. He set up our Sprint account and offered us a TON of discounts and promotions. We basically got our service for half price and our phones for free + rebates. He was really helpful and even traded in a phone that didn’t work after a month.
Well, I had my second trip this past week and was horrified and aggravated when I left the store. I went in because my phone wasn’t sending emails and needed to have it fixed. I walked in to find three Sprint reps assisting guests. I wasn’t even greeted. I stood next to the register for about ten minutes before I was even acknowledged. Then when I was finally helped the guest service agent said they would look at my phone. He asked if I had fifteen minutes to wait. I said, «Yes, only that.» He took my phone and began to look at it. He said I could drop if off and get any errands I needed to do done. I said I only had a very limited amount of time. I was going to go into Panera next door and get a cup of coffee. I told him I would be back in fifteen minutes. He said okay… well this will take about thirty minutes. I was confused because he had just said fifteen. I told him I didn’t have that long.
Well I went to Panera and came back just over fifteen minutes later. There were only two people working in the store now; one being the guy who had taken my phone and he was helping someone. The other rep didn’t acknowledge me until I stood next to the counter for about three minutes looking at him. Then he asked what I needed. I explained about my phone and the original guy looked up. He said, «Yeah I haven’t gotten to it.» So I waited and waited. Well, finally the second guy picked up my phone and said maybe he could do something. He said he needed to reset my email and handed me my phone. So I, myself, reset the phone. Email still did not work. Finally almost and hour after first entering the store I still hadn’t been helped and just left. I probably will not visit this location again as they were absolutely NO help. As for Ben, he is no longer at this location anymore. I sure hope they begin to offer «service» especially since this is a repair location that should be service orientated. My phone still isn’t fixed and now I have a make a second trip to a different Sprint location.