PetSmart

Petsmart is really a good store. I can usually find what I am looking for right away and even if there is a line at the register, it goes fairly quickly.
They have an excellent selection of high quality foods, toys and supplies for your pet. It can be fun to look at the cats, fish birds or small animals they have to adopt.
My only complaint is finding an associate when I need one. When I don’t need help, one is there. Murphy’s law I guess.

My two dogs got a «Pawdicure» and one of them STILL looks like he needs his nails clipped. They spent a whole 30 seconds brushing their teeth which I paid extra for. I would not recommend their grooming services at all.

I love petsmart. This location is probably one of my top faves. The employees are hit and miss on how helpful or even nice they are.
I am a new dog owner so i took my in to get a harness and the first person I asked stopped what he was doing to help us. He was very patient with my dog considering she has a Huge fear of men (we adopted her it wasn’t because of us). He even went to get her a treat and took the time she needed too get use to him.
So far great trip. Then we hit the cashier and the one we had really lacked any sort of personality. Didn’t acknowledge my dog or say thank you. Just kind of rang us up and let us be on our way.
Overall will be going back because of location and a minority of staff are nice.

I love this store. We get great service when we come in, and there are always plenty of employees to help us. The customer service at this store is GREAT.
When we first got our new pet last fall, we weren’t sure what to buy for her or what she needed as far as toys. She turned out to be quite a tough chewer, and they let me return toys that did not stand up to her play. Exchanges/​returns were easy.
They also remember us when we come in, and are always happy to see our dog. When I am looking for something or are unsure, they are more than happy to help us. The cashiers seem sincere when they ask if I’ve found everything, and even though I know that they are probably required to try to upsell additional items or training classes, they do seem sincere in that as well.
I also visited Banfield in the store, and was satisfied with their service as well. I did not use the groomer, and did not get my dog from PetSmart.
I believe the previous reviewer is basing her review off of her employment experience and not the actual store.